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Freshservice vs Sprinklr Service: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of Freshservice vs. Sprinklr Service is based on a specific set of business needs and context. The comparison uses 16295 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Freshservice and Sprinklr Service

Freshservice, Sprinklr Service, freshdesk, Zoho Desk, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Freshservice covers Helpdesk Management, Knowledge Management with User Generated Content, Workflow Management, Engagement Management, etc.

Sprinklr Service focuses on Engagement Management with Social Media, Social Media Management with Social Media, Customer Feedback Management, Communication Management with E-Mail, etc.

"We’ve seen infinite improvements in our service desk with Freshservice. Being an evidence-based business, Freshservice helps us drive intelligent decisions by letting us track data. " - Tom Peach-Geraghty

"Everything comes together with the Salesforce integration. The rule engine, tagging, and macros become so much more powerful when you integrate offline events from a CRM. It is a completely different world between what you can do with it versus with...out it. " - Asher Yiftachel

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Freshservice

Focus area

Freshservice is better than Sprinklr Service for

Software Failure Risk

  • medium

logo Sprinklr Service

Focus area

Software Failure Risk

  • medium

About

Intelligent, Right-Sized Service Management Solution for the Modern Enterprise

Leading digital-first, proactive customer service solution.

Age

2010

2009

Financials

SERIES H

PRIVATE

Business Need

Total Processes
(we found evidences for)

82

35

Total Goals
(we found evidences for)

13

4

Top Processes

Evidences indicate better relative satisfaction



knowledge management

creating knowledge base


workflow management


engagement management

engaging and following up


customer feedback management

measuring customer satisfaction

measuring net promoter score


communication management

sending & publishing communications

tracking & monitoring communications



sales document management

contract management

proposal & quote management


training & onboarding


social media management

social media analytics

managing social media account

engaging on social media


contact list management

creating contact list


products & pricelist management


sales call management


generation of new leads


rating and review management


lifetime value management


touchpoint management




performance management



revenue cycle management



conference call management


customer case management



content management


license management


lead qualification

lead qualification: technographic



promotion management


loyalty management


discount management



relationship management


channel management



community building





billing and invoice management


advocacy management




sales review & feedback


conversion management


account management


social media marketing


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Improve internal communications

  • Scale best practices

  • Improve efficiency

  • Improve ROI

  • Improve consistency

  • Improve visibility

  • Increase sales & revenue

  • Improve digital and social presence

  • Launch new products

  • Shorten ramp up time

  • Enter new markets internationally or locally

  • See 10 more
  • Enhance customer relationships

  • Acquire customers

  • Build brand awareness

  • Improve digital and social presence

  • See 1 more

Top Channels

Channels Used

  • social media

  • e-mail

  • games

  • Twitter

  • Instagram

  • Facebook

  • offline

  • chat

  • website

  • video

  • events

  • trade shows

  • promotions

  • See 10 more
  • social media

  • e-mail

  • games

  • Twitter

  • Instagram

  • Facebook

  • offline

  • chat

  • website

  • video

  • events

  • trade shows

  • promotions

  • See 10 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

high

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No Data

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Integration Risk

medium

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medium

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Migration Risk

medium

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medium

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Business Setting