Comparison Summary
This comparison report of Freshservice vs. UseResponse is based on a specific set of business needs and context. The comparison uses 16359 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Freshservice and UseResponse
Freshservice, UseResponse, freshdesk, Zoho Desk, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Freshservice covers Helpdesk Management, Knowledge Management with User Generated Content, Workflow Management, Engagement Management, etc.
UseResponse focuses on Helpdesk Management with Chat, Knowledge Management with Chat, Customer Feedback Management, Community Building with Mobile, etc.
"It’s great that all our suggestions and requests for tweaks in the tool have been welcomed by Freshservice and they’ve been making those changes as well. It’s really good for the future. " - Ray Wise
"This idea management software helps us very well for number of our products. Subscriptions for the topics are cool and generally flexible to collect feedback. Extremely quick and helpful support. " - Dmitry Martinkevich
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Intelligent, Right-Sized Service Management Solution for the Modern Enterprise
UseResponse - Customer Support Software
Age
2010
2015
Financials
SERIES H
PRIVATE
Business Need
Total Processes
(we found evidences for)
82
26
Total Goals
(we found evidences for)
13
3
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Improve internal communications
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Scale best practices
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Improve efficiency
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Improve ROI
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Improve consistency
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Improve visibility
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Increase sales & revenue
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Improve digital and social presence
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Launch new products
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Shorten ramp up time
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Enter new markets internationally or locally
- See 10 more
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Enhance customer relationships
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Acquire customers
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Build brand awareness
Top Channels
Channels Used
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chat
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mobile
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social media
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mobile app
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e-mail
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website
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omnichannel
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Facebook
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Twitter
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phone calls
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offline
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on premises
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Skype
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promotions
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user generated content
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blogs
- See 13 more
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chat
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mobile
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social media
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mobile app
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e-mail
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website
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omnichannel
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Facebook
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Twitter
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phone calls
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offline
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on premises
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Skype
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promotions
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user generated content
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blogs
- See 13 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
