Comparison Summary
This comparison report of Freshservice vs. Verint Unified VoC Platform is based on a specific set of business needs and context. The comparison uses 16030 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Freshservice and Verint Unified VoC Platform
Freshservice, Verint Unified VoC Platform, freshdesk, Zoho Desk, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Freshservice covers Helpdesk Management, Knowledge Management with User Generated Content, Workflow Management, Engagement Management, etc.
Verint Unified VoC Platform focuses on Knowledge Management with E-Mail, Customer Feedback Management, Engagement Management with Website, Social Media Management with Social Media, etc.
"One of the biggest reasons we chose Freshservice was because it was very easy to use for our agents " - Jamie McClennon
"The program is particularly valuable in our affluent ‘gold’ and ‘diamond’ customer segments. We can immediately understand the sentiment of this important group of customers and take action on the insights. Moreover, we can identify the performance ...of the associated customer relationship managers, adding training where necessary or rewarding managers showing exceptional performance. " - Mohammed AlDossary
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Freshservice
Focus area
Freshservice is better than Verint Unified VoC Platform for
Software Failure Risk
About
Intelligent, Right-Sized Service Management Solution for the Modern Enterprise
Voice of the Customer | Verint Systems
Age
2010
Financials
SERIES H
IPO
Business Need
Total Processes
(we found evidences for)
82
21
Total Goals
(we found evidences for)
13
4
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
-
Enhance customer relationships
-
Acquire customers
-
Improve internal communications
-
Scale best practices
-
Improve efficiency
-
Improve ROI
-
Improve consistency
-
Improve visibility
-
Increase sales & revenue
-
Improve digital and social presence
-
Launch new products
-
Shorten ramp up time
-
Enter new markets internationally or locally
- See 10 more
-
Enhance customer relationships
-
Improve efficiency
-
Increase sales & revenue
-
Acquire customers
- See 1 more
Top Channels
Channels Used
-
social media
-
e-mail
-
chat
-
omnichannel
-
phone calls
-
website
- See 3 more
-
social media
-
e-mail
-
chat
-
omnichannel
-
phone calls
-
website
- See 3 more
Failure Risk Guidance Security Report?
Compliance Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Security & Privacy Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Integration Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Migration Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
IT and Other Capabilities
- Low
- Medium
- High
