Comparison Summary
This comparison report of freshstatus vs. SolarWinds Service Desk is based on a specific set of business needs and context. The comparison uses 6686 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing freshstatus and SolarWinds Service Desk
freshstatus, and SolarWinds Service Desk belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
freshstatus covers Subscription Management with Website, Communication Management with Website, Helpdesk Management, Products & Pricelist Management, etc.
SolarWinds Service Desk focuses on Helpdesk Management, Workflow Management, Knowledge Management with User Generated Content, Sales Document Management, etc.
"Super easy to set up, very intuitive, free, overall great product so far. Support is superior! " - Tom Westrick
"Our IT team is not just the traditional help desk. We included our infrastructure team, security team, networking side, as well as the IT asset management team all working in the service desk platform, so it’s really consolidated our processes. " - Tim Karaban
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
SolarWinds Service Desk
Focus area
SolarWinds Service Desk is better than freshstatus for
Software Failure Risk
About
Incident Management to Manage Incidents and Maintenances
SolarWinds Service Desk: An IT service management (ITSM) solution that understands what it takes to successfully....
Age
2010
Financials
SERIES H
M&A
Business Need
Total Processes
(we found evidences for)
7
61
Total Goals
(we found evidences for)
3
13
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Acquire customers
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Enhance customer relationships
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Build brand awareness
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Enhance customer relationships
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Scale best practices
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Improve internal communications
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Improve ROI
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Manage risk
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Improve visibility
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Acquire customers
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Launch new products
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Improve efficiency
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Improve consistency
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Increase sales & revenue
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Shorten ramp up time
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Establish thought leadership
- See 10 more
Top Channels
Channels Used
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e-mail
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offline
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user generated content
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blogs
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phone calls
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social media
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mobile
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website
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on premises
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point of sale
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chat
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Slack
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promotions
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games
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mobile app
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video
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events
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trade shows
- See 15 more
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e-mail
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offline
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user generated content
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blogs
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phone calls
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social media
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mobile
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website
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on premises
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point of sale
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chat
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Slack
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promotions
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games
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mobile app
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video
-
events
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trade shows
- See 15 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
