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freshstatus vs Spiceworks IT Help Desk: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for freshstatus medium Failure Risk for Spiceworks IT Help Desk medium
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Comparison Summary

This comparison report of freshstatus vs. Spiceworks IT Help Desk is based on a specific set of business needs and context. The comparison uses 5194 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing freshstatus and Spiceworks IT Help Desk

freshstatus, and Spiceworks IT Help Desk belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

freshstatus covers Subscription Management with Website, Communication Management with Website, Helpdesk Management, Products & Pricelist Management, etc.

Spiceworks IT Help Desk focuses on Helpdesk Management, Knowledge Management, Communication Management with E-Mail, Sales Document Management with User Generated Content, etc.

"Love this app - it's nice and simple to use but does everything you could ever need. " - Euan Cameron

"I’m amazed at the level of functionality provided for FREE with Spiceworks! We run a couple of Spiceworks instances because the creative team needed their own ticket tracking system. User portal customization is so easy, we are able to provide targe...ted ticket submission forms for many scenarios. This ensures that we capture all of the info we need to act on the request. " - Ben Rise

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo freshstatus

Focus area

Software Failure Risk

  • medium

logo Spiceworks IT Help Desk

Focus area

Spiceworks IT Help Desk is better than freshstatus for

Software Failure Risk

  • medium

About

Incident Management to Manage Incidents and Maintenances

Cloud Help desk software for IT

Age

2010

Financials

SERIES H

Business Need

Total Processes
(we found evidences for)

7

52

Total Goals
(we found evidences for)

3

8

Top Processes

Evidences indicate better relative satisfaction

communication management

Read Reviews (2)

Read Reviews (70)

sending & publishing communications

Read Reviews (1)

Read Reviews (41)

subscription management

Read Reviews (2)

Read Reviews (0)

helpdesk management

Read Reviews (1)

Read Reviews (816)

products & pricelist management

Read Reviews (1)

Read Reviews (2)

collaboration

Read Reviews (1)

Read Reviews (6)

creating knowledge base

Read Reviews (0)

Read Reviews (9)

knowledge management

Read Reviews (0)

Read Reviews (79)

creating knowledge base

Read Reviews (0)

Read Reviews (9)

Scheduling & dispatching

Read Reviews (0)

Read Reviews (27)

proposal & quote management

Read Reviews (0)

Read Reviews (16)

contract management

Read Reviews (0)

Read Reviews (9)

sales document management

Read Reviews (0)

Read Reviews (26)

proposal & quote management

Read Reviews (0)

Read Reviews (16)

contract management

Read Reviews (0)

Read Reviews (9)

engaging and following up

Read Reviews (0)

Read Reviews (12)

engagement management

Read Reviews (0)

Read Reviews (15)

engaging and following up

Read Reviews (0)

Read Reviews (12)

training & onboarding

Read Reviews (0)

Read Reviews (13)

workflow management

Read Reviews (0)

Read Reviews (11)

social media analytics

Read Reviews (0)

Read Reviews (6)

scheduling post to social media

Read Reviews (0)

Read Reviews (2)

social media management

Read Reviews (0)

Read Reviews (9)

social media analytics

Read Reviews (0)

Read Reviews (6)

scheduling post to social media

Read Reviews (0)

Read Reviews (2)

license management

Read Reviews (0)

Read Reviews (9)

sales call management

Read Reviews (0)

Read Reviews (8)

contact list management

Read Reviews (0)

Read Reviews (6)

measuring customer satisfaction

Read Reviews (0)

Read Reviews (4)

customer feedback management

Read Reviews (0)

Read Reviews (5)

measuring customer satisfaction

Read Reviews (0)

Read Reviews (4)

generation of new leads

Read Reviews (0)

Read Reviews (3)

billing and invoice management

Read Reviews (0)

Read Reviews (2)

sales review & feedback

Read Reviews (0)

Read Reviews (2)

community building

Read Reviews (0)

Read Reviews (2)

category management

Read Reviews (0)

Read Reviews (2)

customer case management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Acquire customers

  • Enhance customer relationships

  • Build brand awareness

  • Acquire customers

  • Enhance customer relationships

  • Improve internal communications

  • Establish thought leadership

  • Scale best practices

  • Improve efficiency

  • Improve ROI

  • See 4 more

Top Channels

Channels Used

  • e-mail

  • phone calls

  • user generated content

  • blogs

  • website

  • offline

  • social media

  • on premises

  • point of sale

  • mobile

  • display advertisement

  • mobile app

  • See 9 more

  • e-mail

  • phone calls

  • user generated content

  • blogs

  • website

  • offline

  • social media

  • on premises

  • point of sale

  • mobile

  • display advertisement

  • mobile app

  • See 9 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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medium

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Migration Risk

medium

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting