Comparison Summary
This comparison report of freshstatus vs. Spiceworks IT Help Desk is based on a specific set of business needs and context. The comparison uses 5194 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing freshstatus and Spiceworks IT Help Desk
freshstatus, and Spiceworks IT Help Desk belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
freshstatus covers Subscription Management with Website, Communication Management with Website, Helpdesk Management, Products & Pricelist Management, etc.
Spiceworks IT Help Desk focuses on Helpdesk Management, Knowledge Management, Communication Management with E-Mail, Sales Document Management with User Generated Content, etc.
"Super easy to set up, very intuitive, free, overall great product so far. Support is superior! " - Tom Westrick
"Spiceworks is the best ticketing system I have ever worked with. We have been using the On-prem solution for a few years now. It has some flaws sure but the features you really need are there. Also you can't beat the price point and support. " - Adam Griggs
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Spiceworks IT Help Desk
Focus area
Spiceworks IT Help Desk is better than freshstatus for
Software Failure Risk
About
Incident Management to Manage Incidents and Maintenances
Cloud Help desk software for IT
Age
2010
Financials
SERIES H
Business Need
Total Processes
(we found evidences for)
7
52
Total Goals
(we found evidences for)
3
8
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Acquire customers
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Enhance customer relationships
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Build brand awareness
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Acquire customers
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Enhance customer relationships
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Improve internal communications
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Establish thought leadership
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Scale best practices
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Improve efficiency
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Improve ROI
- See 4 more
Top Channels
Channels Used
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e-mail
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phone calls
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user generated content
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blogs
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website
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offline
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social media
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on premises
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point of sale
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mobile
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display advertisement
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mobile app
- See 9 more
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e-mail
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phone calls
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user generated content
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blogs
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website
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offline
-
social media
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on premises
-
point of sale
-
mobile
-
display advertisement
-
mobile app
- See 9 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
