cuspera logo CUSPERA

freshstatus vs Zoho Desk: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of freshstatus vs. Zoho Desk is based on a specific set of business needs and context. The comparison uses 17557 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing freshstatus and Zoho Desk

freshstatus, and Zoho Desk belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

freshstatus covers Subscription Management with Website, Communication Management with Website, Helpdesk Management, Products & Pricelist Management, etc.

Zoho Desk focuses on Helpdesk Management, Knowledge Management with User Generated Content, Workflow Management, Engagement Management, etc.

"Love this app - it's nice and simple to use but does everything you could ever need. " - Euan Cameron

"I can only recommend Zoho Desk as the best solution currently on the market. It is fast, easy to use, and has all the needed features at a very low cost! " - Maximilian Richter

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo freshstatus

Focus area

Software Failure Risk

  • medium

logo Zoho Desk

Focus area

Zoho Desk is better than freshstatus for

Software Failure Risk

  • medium

About

Incident Management to Manage Incidents and Maintenances

Zoho Desk | Customer Service Software for Context-Aware ...

Age

2010

1996

Financials

SERIES H

PRIVATE

Business Need

Total Processes
(we found evidences for)

7

92

Total Goals
(we found evidences for)

3

14

Top Processes

Evidences indicate better relative satisfaction


communication management

sending & publishing communications


subscription management



products & pricelist management




creating knowledge base



knowledge management

creating knowledge base


workflow management


engaging and following up


engagement management

engaging and following up


measuring customer satisfaction


customer feedback management

measuring customer satisfaction


social media analytics


engaging on social media


managing social media account


monitoring social media


scheduling post to social media


social media management

social media analytics

engaging on social media

managing social media account

monitoring social media

scheduling post to social media




creating contact list


contact list management

creating contact list


contract management


proposal & quote management




sales document management

contract management

proposal & quote management


training & onboarding


rating and review management


customer case management




sales call management


lifetime value management


relationship management


touchpoint management


channel management


generation of new leads


competitive intelligence




follower management


community building


trade show marketing


conversion management



content management


revenue cycle management


performance management








pipeline management


lead qualification: technographic


lead qualification

lead qualification: technographic


social media marketing


campaign management



billing and invoice management




track learning progress


courses & assessment

track learning progress


business development


Top Goals

Goals Achieved

  • Acquire customers

  • Enhance customer relationships

  • Build brand awareness

  • Enhance customer relationships

  • Acquire customers

  • Improve internal communications

  • Improve efficiency

  • Increase sales & revenue

  • Scale best practices

  • Improve ROI

  • Improve visibility

  • Improve digital and social presence

  • Enter new markets internationally or locally

  • Launch new products

  • Increase customer life time value

  • Grow market share

  • Improve brand engagement

  • See 11 more

Top Channels

Channels Used

  • e-mail

  • social media

  • chat

  • phone calls

  • user generated content

  • blogs

  • mobile

  • website

  • mobile app

  • Twitter

  • Facebook

  • offline

  • omnichannel

  • video

  • text SMS

  • point of sale

  • trade shows

  • promotions

  • Slack

  • on premises

  • review sites

  • Amazon

  • Whatsapp

  • display advertisement

  • Instagram

  • See 22 more
  • e-mail

  • social media

  • chat

  • phone calls

  • user generated content

  • blogs

  • mobile

  • website

  • mobile app

  • Twitter

  • Facebook

  • offline

  • omnichannel

  • video

  • text SMS

  • point of sale

  • trade shows

  • promotions

  • Slack

  • on premises

  • review sites

  • Amazon

  • Whatsapp

  • display advertisement

  • Instagram

  • See 22 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Security & Privacy Risk

medium

{{{rsh_C_1}}}

high

{{{rsh_C_1}}}

Integration Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Migration Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Business Setting