Comparison Summary
Introducing Front and Coda
Front, Gainsight Platform, ChurnZero, etc., belong to a category of solutions that help Customer Success Platform, whereas Coda belong to a category of solutions that help Data Management Platform. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Front covers Collaboration with E-Mail, Communication Management with E-Mail, Workflow Management with E-Mail, Engagement Management with E-Mail, etc.
Coda focuses on Communication Management with User Generated Content, Workflow Management, Collaboration with Offline, Engagement Management, etc.
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About
Customer Communication hub connecting all communication channels
All-in-one collaborative workspace.
Age
2013
Financials
SERIES D
PRIVATE
Business Need
Total Processes
(we found evidences for)
68
47
Total Goals
(we found evidences for)
12
8
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Improve internal communications
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Improve ROI
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Increase sales & revenue
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Scale best practices
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Improve efficiency
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Improve digital and social presence
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Launch new products
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Improve visibility
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Improve stakeholder relations
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Improve consistency
- See 9 more
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Launch new products
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Enter new markets internationally or locally
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Grow market share
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Acquire customers
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Improve navigation
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Enhance customer relationships
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Scale best practices
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Shorten ramp up time
- See 5 more
Top Channels
Channels Used
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user generated content
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blogs
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website
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e-mail
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offline
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text SMS
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social media
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video
-
chat
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events
-
trade shows
-
mobile
-
review sites
-
Amazon
-
Whatsapp
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phone calls
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mobile app
-
games
-
Facebook
-
print media
-
magazine
-
point of sale
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Slack
-
Skype
- See 21 more
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user generated content
-
blogs
-
website
-
e-mail
-
offline
-
text SMS
-
social media
-
video
-
chat
-
events
-
trade shows
-
mobile
-
review sites
-
Amazon
-
Whatsapp
-
phone calls
-
mobile app
-
games
-
Facebook
-
print media
-
magazine
-
point of sale
-
Slack
-
Skype
- See 21 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
