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Front vs Shape Software: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Front medium Failure Risk for Shape Software low
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Comparison Summary

This comparison report of Front vs. Shape Software is based on a specific set of business needs and context. The comparison uses 3881 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Front and Shape Software

Front, Gainsight Platform, ChurnZero, etc., belong to a category of solutions that help Customer Success Platform, whereas Shape Software belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Front covers Collaboration with E-Mail, Communication Management with E-Mail, Workflow Management with E-Mail, Engagement Management with E-Mail, etc.

Shape Software focuses on Capturing Leads with Promotions, Lead Nurturing with Promotions, Drip Marketing with Text SMS, Sales Document Management with Offline, etc.

"You're always limited by the information that comes up on the screen. Front gives you the information you need to continue and improve that customer experience. " - Zach Smith

"Shape has been invaluable for the growth of my business. It's taken the stress out of organizing and tracking new leads with a reliable & automated follow-up system. Shape Software has given me the freedom to focus on my clients. " - Aaron Powell

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Front

Focus area

Front is better than Shape Software for

Software Failure Risk

  • medium

logo Shape Software

Focus area

Shape Software is better than Front for

Software Failure Risk

  • low

About

Customer Communication hub connecting all communication channels

CRM that connects team, applications, and clients in one centralized hub.

Age

2013

Financials

SERIES D

Business Need

Total Processes
(we found evidences for)

68

44

Total Goals
(we found evidences for)

12

6

Top Processes

Evidences indicate better relative satisfaction

collaboration

Read Reviews (323)

Read Reviews (3)

communication management

Read Reviews (147)

Read Reviews (7)

sending & publishing communications

Read Reviews (64)

Read Reviews (6)

tracking & monitoring communications

Read Reviews (16)

Read Reviews (1)

workflow management

Read Reviews (123)

Read Reviews (14)

engagement management

Read Reviews (85)

Read Reviews (12)

engaging and following up

Read Reviews (57)

Read Reviews (12)

training & onboarding

Read Reviews (58)

Read Reviews (2)

helpdesk management

Read Reviews (48)

Read Reviews (3)

sales document management

Read Reviews (44)

Read Reviews (18)

proposal & quote management

Read Reviews (32)

Read Reviews (3)

contract management

Read Reviews (4)

Read Reviews (9)

social media management

Read Reviews (43)

Read Reviews (2)

social media analytics

Read Reviews (23)

Read Reviews (2)

engaging on social media

Read Reviews (12)

Read Reviews (0)

managing social media account

Read Reviews (5)

Read Reviews (0)

customer feedback management

Read Reviews (33)

Read Reviews (0)

measuring customer satisfaction

Read Reviews (20)

Read Reviews (0)

measuring net promoter score

Read Reviews (4)

Read Reviews (0)

contact list management

Read Reviews (19)

Read Reviews (1)

conversion management

Read Reviews (10)

Read Reviews (2)

content management

Read Reviews (5)

Read Reviews (1)

knowledge management

Read Reviews (5)

Read Reviews (0)

rating and review management

Read Reviews (3)

Read Reviews (0)

lead qualification

Read Reviews (3)

Read Reviews (2)

lead qualification: technographic

Read Reviews (3)

Read Reviews (1)

sales call management

Read Reviews (3)

Read Reviews (3)

revenue cycle management

Read Reviews (2)

Read Reviews (0)

products & pricelist management

Read Reviews (2)

Read Reviews (0)

sales review & feedback

Read Reviews (2)

Read Reviews (0)

pipeline management

Read Reviews (2)

Read Reviews (0)

channel management

Read Reviews (2)

Read Reviews (0)

touchpoint management

Read Reviews (2)

Read Reviews (0)

competitive intelligence

Read Reviews (1)

Read Reviews (4)

advocacy management

Read Reviews (1)

Read Reviews (2)

generation of new leads

Read Reviews (1)

Read Reviews (8)

billing and invoice management

Read Reviews (1)

Read Reviews (2)

campaign monitoring

Read Reviews (0)

Read Reviews (5)

campaign management

Read Reviews (0)

Read Reviews (12)

campaign monitoring

Read Reviews (0)

Read Reviews (5)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Improve internal communications

  • Improve ROI

  • Increase sales & revenue

  • Scale best practices

  • Improve efficiency

  • Improve digital and social presence

  • Launch new products

  • Improve visibility

  • Improve stakeholder relations

  • Improve consistency

  • See 9 more

  • Acquire customers

  • Scale best practices

  • Enhance customer relationships

  • Improve ROI

  • Increase sales & revenue

  • Improve internal communications

  • See 3 more

Top Channels

Channels Used

  • e-mail

  • promotions

  • text SMS

  • video

  • phone calls

  • offline

  • point of sale

  • newsletter

  • website

  • user generated content

  • blogs

  • on premises

  • See 9 more

  • e-mail

  • promotions

  • text SMS

  • video

  • phone calls

  • offline

  • point of sale

  • newsletter

  • website

  • user generated content

  • blogs

  • on premises

  • See 9 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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low

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Migration Risk

low

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting