Guiding you to choose between FullStory vs. Gainsight PX: 2024

Comparison Summary

FullStory: Fullstory surfaces user sentiment through behavioral data, helping create better products. Loyal customers are won by uncovering insights hidden between clicks.

Gainsight PX: Gainsight-PX enhances product experiences and user adoption through product analytics, in-app engagements, and customer feedback. Product adoption and time to value are driven effectively.

FullStory and Gainsight PX: Customer Satisfaction Data

Most deployed common Use Cases for FullStory and Gainsight PX

Why is FullStory and Gainsight PX the best choice for Engagement Management?

Fullstory and Gainsight Px both analyze user interactions with websites and applications. Fullstory provides a detailed record of user behavior, allowing teams to identify areas for improvement. Gainsight Px focuses on engagement management by triggering specific actions like emails or in-app messages based on user behavior. Fullstory excels at understanding user behavior while Gainsight Px aims to influence user actions through targeted interventions. However, Gainsight Px requires some coding knowledge for creating more complex engagements.

"...You can dig through page flows in Google Analytics or you can just watch the users actual interactions to better understand how and why they converted (or didn't). ...." Peer review by Verified Reviewer, Oil & Energy

"...We use Gainsight to create engagements and assist through the onboarding process of our Web-based project management tool (Proggio)...." Peer review by Oded Wilder, Head of Client Success, Proggio

How does FullStory and Gainsight PX facilitate Products & Pricelist Management?

Fullstory and Gainsight Px both assist product managers in understanding user behavior. Fullstory focuses on capturing and replaying user interactions on websites, providing detailed insights into user journeys. Gainsight Px offers analytics and tools to understand user behavior, drive product adoption, and collect user feedback. Gainsight Px was specifically designed for product managers, while Fullstory has broader applications across departments. The limitations of both tools are not explicitly mentioned in the provided comments.

"...The best insight a Product Manager can get is by replaying exactly what their users do when they use your product and FullStory allows me to do just that...." Peer review by Mike S, Senior Product Manager, Computer Software

"...Product managers and/or product marketers are key to the success of this tool...." Peer review by Julie Pinto, Support Manager, Bongo

Why is FullStory and Gainsight PX the best choice for Training & Onboarding?

Fullstory and Gainsight Px both help businesses analyze user behavior to improve onboarding experiences. Fullstory focuses on recording user sessions and providing insights for developers and designers, while Gainsight Px concentrates on creating personalized onboarding flows and engagements within applications. Fullstory's onboarding process requires code integration, which may limit its accessibility for non-technical users. Gainsight Px requires basic coding knowledge for setting up in-app engagements, potentially burdening development teams.

"...Use Fullstory to see how users are onboarding to help increase conversion rates...." Peer review by Nate M, Director of Client Success, Internet

"...Tours are used for in-app user onboarding...." Peer review by Sören H., D

What benefits does FullStory and Gainsight PX offer for Customer Feedback Management?

Fullstory and Gainsight Px both gather customer feedback and track usage data. Fullstory allows users to analyze customer interactions and correlate them with survey feedback, enabling deeper insights into user behavior. Gainsight Px focuses on collecting NPS scores and product adoption data, allowing teams to prioritize product development and communicate with customers.