Guiding you to choose between Gainsight Platform vs. ChurnZero: 2024

"...Additional functionality, like automated emails to customers and surveys, round out the feature set...." Peer review by Seth Wylie, Director of Customer Success Operations, InsightSquared

"...The team really listens to customer feedback as well and uses that feedback in developing their product so you know that they care about solving your business needs and your challenges!. ChurnZero makes it easy to find and segment my customer base based on a variety of criteria and then respond directly in meaningful ways that resonate with customers...." Peer review by Ashley Taylor McGrath

"...If you're familiar with SFDC, I would suggest having the admin go through more than just the onboarding training...." Peer review by Ashley F., Delivery Systems Manager - Global

"...We needed more insightful and real-time business-intelligence about the customers we are onboarding into our SAAS tool, and we want a better way to interact with those customers through automated messaging / emails / better ways to invite real-time calls & meetings / better ways to analyze which of our customers are succeeding vs not in using our SAAS platform...." Peer review by Alex D, Audio Engineer | Eagles Television Network, Professional Training & Coaching

"...It gives us the ability to manage thousands of customers at scale by leveraging playbooks and templates...." Peer review by Lorelei S., Director, Customer Success

"...Playbooks/Journeys: very customizable, easy to trigger based on a variety of customer actions...." Peer review by David McNerney, Customer Success Manager, Metricly

"...It also makes it super easy to organize my workflow and prioritize high risk clients...." Peer review by Anthony M, Customer Success Manager, Marketing and Advertising

"...Gainsight is not well suited for cases where customer data is lacking or particularly dirty, or for very small teams without administrative support...." Peer review by Verified User, Director in Other, Computer Software

"...ChurnZero leverages platform usage data to provide a bird's-eye view of client engagement and overall account health...." Peer review by Matthew D., Internet

"...The possibilities of using the automated emails and journey tracking is very exciting, and although we're new to using CZ as a team, we have already started beta testing and it's looking very promising...." Peer review by Jonathon P