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Gainsight Platform vs Sinch: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of Gainsight Platform vs. Sinch is based on a specific set of business needs and context. The comparison uses 13403 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Gainsight Platform and Sinch

Gainsight Platform, Sinch, Totango, ChurnZero, etc., belong to a category of solutions that help Customer Success Platform. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Gainsight Platform covers Customer Feedback Management, Training & Onboarding, Automated Playbooks, Workflow Management, etc.

Sinch focuses on Engagement Management with Mobile, Communication Management with Text SMS, Loyalty Management, Campaign Management with Text SMS, etc.

"With a complex CS org and multiple Sales teams, it's incredibly important to have stellar communication and one consistent view of the customer from A-Z. Gainsight gives us this consistency and ensures one voice of truth. " - Emily Speer Ryan

"In a short time, Sinch really understood our values and the Nationwide ethos. We have an open, honest, trusted relationship to build upon. " - Simon Dixon

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Gainsight Platform

Focus area

Gainsight Platform is better than Sinch for

Software Failure Risk

  • medium

logo Sinch

Focus area

Sinch is better than Gainsight Platform for

Software Failure Risk

  • medium

About

SaaS Platform Built for Customer Success

SMS Messaging, Voice, Video & Verification APIs

Age

2011

Financials

SERIES E

IPO

Business Need

Total Processes
(we found evidences for)

102

46

Total Goals
(we found evidences for)

6

9

Top Processes

Evidences indicate better relative satisfaction


customer feedback management

measuring net promoter score

measuring customer satisfaction


training & onboarding



workflow management


customer case management


contact list management

creating contact list



social media management

social media analytics

engaging on social media


sales call management

call transcription

meeting management


lifetime value management


helpdesk management


engagement management

engaging and following up

engaging with scheduling & cadence


sales document management

contract management

proposal & quote management


advocacy management


renewal management


generation of new leads


knowledge management

creating knowledge base


relationship management


rating and review management



communication management

sending & publishing communications

tracking & monitoring communications





subscription management




touchpoint management



sales review & feedback



account management






opportunity management



social media marketing


international marketing


courses & assessment

create learning path




competitive intelligence



community building



category management



segmentation and targeting


performance management


follower management


channel management


trade show marketing


revenue cycle management


products & pricelist management


loyalty management


campaign management

campaign analytics


Top Goals

Goals Achieved

  • Manage risk

  • Establish thought leadership

  • Launch new products

  • Scale best practices

  • Enhance customer relationships

  • Increase customer life time value

  • See 3 more
  • Enhance customer relationships

  • Increase sales & revenue

  • Enter new markets internationally or locally

  • Increase average basket value

  • Improve brand engagement

  • Improve efficiency

  • Build brand awareness

  • Acquire customers

  • Scale best practices

  • See 6 more

Top Channels

Channels Used

  • mobile

  • text SMS

  • chat

  • Whatsapp

  • e-mail

  • video

  • phone calls

  • mobile app

  • Skype

  • channel partners

  • omnichannel

  • social media

  • Facebook

  • website

  • user generated content

  • blogs

  • See 13 more
  • mobile

  • text SMS

  • chat

  • Whatsapp

  • e-mail

  • video

  • phone calls

  • mobile app

  • Skype

  • channel partners

  • omnichannel

  • social media

  • Facebook

  • website

  • user generated content

  • blogs

  • See 13 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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low

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Migration Risk

medium

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medium

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Business Setting