Overview: GatherUp and Bazaarvoice as Reviews and Reputation Category solutions.

GatherUp and Bazaarvoice are both formidable choices in the Reviews and Reputation sector, each excelling in distinct areas. GatherUp shines with its robust rating and review management and is ideal for industries like Legal Services, while Bazaarvoice is notably effective in social media management and suits Retail and Consumer Goods. Support options are extensive for both. Choosing between them hinges on whether the focus is on legal services with a nuanced feedback approach or robust social media engagement for retail markets.

GatherUp and Bazaarvoice: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

GatherUp thrives in rating and review management, bolstered by customer feedback and reputation management, crucial for industries needing precision and insights. read more →

Bazaarvoice excels in rating and review management with a strong emphasis on engagement and social media, making it perfect for brands needing integrated communication. read more →

Business Goals

GatherUp assists in acquiring customers and enhancing relationships, essential for firms entering new markets or improving social presence. read more →

Bazaarvoice helps boost sales, launch new products, and deepen customer relationships, aligning with retail and apparel sectors' strategic goals. read more →

Core Features

GatherUp offers custom reports and easy data import, catering to enterprises needing tailored analytics and seamless integration. read more →

Bazaarvoice stands out with its robust custom reports and analytics, serving businesses looking for AI-driven insights and comprehensive data handling. read more →

Vendor Support

GatherUp provides continuous 24/7 support, meeting complex client needs with email and chat options as complements. read more →

Bazaarvoice offers extensive 24/7 support, with diverse options including phone and chat to match dynamic enterprise environments. read more →

Segments and Industries

GatherUp is popular in legal and medical services, with a stronghold in large enterprises and mid-markets. read more →

Bazaarvoice is preferred in retail, consumer goods, and fashion, fitting enterprises and mid-market segments. read more →

Operational Alignment

GatherUp fits well in enterprises requiring specific legal industry tools and direct workflows. read more →

Bazaarvoice integrates with operations in consumer-focused sectors, enhancing brand communications across broad channels. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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medium

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IT and Other Capabilities

Low
Medium
High

Ease of migration

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Data

Data Import

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Data Export

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Support

24/7 Support

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Phone Support

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Email Support

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Chat Support

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Others

Analytics

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Custom Reports

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AI Powered

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Most deployed common Use Cases for GatherUp and Bazaarvoice

What Are the key features of GatherUp and Bazaarvoice for Rating And Review Management?

GatherUp and Bazaarvoice both help businesses collect and manage customer feedback and online reviews. GatherUp focuses on collecting reviews from multiple online sites and integrates with over 100. Bazaarvoice emphasizes a centralized platform for viewing reviews and other customer feedback, such as Q&A. GatherUp offers features to automate the feedback process and solicit reviews. The limitations of both tools are not discussed in the provided text.

"...A client solution to help clients give customer feedback and post encouraging online reviews...." Peer review by Administrator

"...The agency I worked for at the time of implementation needed a great way of showcasing reviews for our clients, Bazaarvoice fixed that problem...." Peer review by Kara H., Marketing and Advertising

How can GatherUp and Bazaarvoice enhance your Customer Feedback Management process?

Gatherup and Bazaarvoice both gather and manage customer feedback, helping businesses understand customer experiences. Gatherup focuses on collecting reviews and feedback to improve reputation and marketing, while Bazaarvoice emphasizes using feedback to inform product development, customer service, and other teams. Gatherup provides features to request and manage reviews, while Bazaarvoice emphasizes providing customers with feedback from previous purchasers. Both tools have limitations, as they do not allow users to deeply analyze the customer experience.

"...GetFiveStars helps to weed out the negative feedback from customers before it hits the online platforms...." Peer review by Agency

"...All that feedback from customers can provide an ongoing panel for informing R&D, customer service, quality teams, and others about how a product is performing...." Peer review by Jenna Spivak Evans, Innovation and Digital Capabilities Manager, Unilever

What benefits does GatherUp and Bazaarvoice offer for Engagement Management?

Gatherup focuses on gathering customer feedback through multiple channels, including email and SMS, and then using this feedback to improve customer engagement. It provides a customizable platform for managing customer interactions and automating follow-ups. Bazaarvoice, on the other hand, focuses on engaging customers through visual content and product reviews, leveraging this data to gain insights into customer preferences and behaviors. Both tools offer engaging user interfaces but face limitations in terms of customization options and follow-up features.

"...GetFiveStars allows my client to easily send review follow ups to customers that have recently completed a course of ours...." Peer review by User

"...Better customer engagement is being vastly improved and Bazaarvoice has the knowledge and system to help us realize this...." Peer review by Ephraim M, Customer Engagement Supervisor