Bazaarvoice: Use-Cases, Insights and Reviews | 2024 Cuspera

Name: Bazaarvoice
Brand: Bazaarvoice
Rating: 4.38 (4387 reviews)

4.38 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

(4387)

Bazaarvoice | Allows brands and retailers to collect and display several types of authentic user-generated content on their e-commerce websites

AI Powered

Bazaarvoice Overview

Bazaarvoice enables brands and retailers to leverage customer voices and manage user-generated content at scale. Shoppers are engaged from discovery to purchase.

Use Cases

Customers recommend Rating And Review Management, Engagement Management, Social Media Management, as the business use cases that they have been most satisfied with while using Bazaarvoice.

Other use cases:

Sending & Publishing Communications
Customer Feedback Management
Content Management
Advertisement
Generation Of New Leads
Loyalty Management
Campaign Management

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Business Priorities

Acquire Customers and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Bazaarvoice.

Other priorities:

Launch New Products
Enhance Customer Relationships
Improve ROI
Improve Brand Engagement
Build Brand Awareness
Scale Best Practices
Enter New Markets Internationally Or Locally
Improve Digital And Social Presence
Improve Stakeholder Relations
Improve Efficiency
Increase Average Basket Value
Grow Market Share
Establish Thought Leadership
Improve Internal Communications
Improve Visibility
Increase Customer Life Time Value

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Bazaarvoice Use-Cases and Business Priorities: Customer Satisfaction Data

Bazaarvoice works with different mediums / channels such as Website, User Generated Content, Social Media, etc.

Bazaarvoice's features include Personalization, SEO, Feedback Surveys, etc.

Reviews

"...I really enjoy the engagement data section and the ease of viewing our engagement statistics (including lesser known but important KPIs like the number of saved photos) along with the images, so it is easier to pick up on visual trends within our audience...." Peer review by User

Bazaarvoice, PowerReviews, Yotpo, Okendo, BirdEye, etc., all belong to a category of solutions that help Reviews and Reputation. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Bazaarvoice

Top Industries

Retail
Consumer Goods
Apparel & Fashion

Popular in

Mid Market
Enterprise
Large Enterprise

Bazaarvoice is popular in Retail, Consumer Goods, and Apparel & Fashion and is widely used by Mid Market, Enterprise, and Large Enterprise.

Comprehensive Insights on Bazaarvoice Use Cases

What Are the key features of Bazaarvoice for Rating And Review Management?

Bazaarvoice enables businesses to collect, manage, and display customer ratings and reviews across multiple sales channels. This platform provides a central hub for monitoring customer feedback, including questions and answers, facilitating informed purchasing decisions and increasing sales. However, the system requires separate logins for different functionalities, potentially hindering user experience.

"...I like the different offerings Bazaarvoice has for serving customer reviews up to our site...." Peer review by Administrator

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How does Bazaarvoice address your Engagement Management Challenges?

Bazaarvoice Engagement Management capabilities allow businesses to gather and analyze customer engagement data, facilitating strategic decision-making and improving customer interactions. The platform enables businesses to leverage customer-generated content, foster community engagement, and enhance customer trust, ultimately driving website traffic and sales. However, the platform has limitations, such as the inability to view specific data sets concurrently.

"...We learn things like which community members were most engaged and what content they were most engaged with...." Peer review by Tori Tait, Senior Community Manager, The Grommet

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How does Bazaarvoice facilitate Sending & Publishing Communications?

Bazaarvoice facilitates the sending and publishing of communications, such as customer reviews and questions, through post-interaction emails and social media integration. The platform offers a robust moderation system to ensure content is relevant and on-topic. However, sending too many emails can negatively impact customer engagement.

"...From post-interaction emails to mining social media, we give you a top-down view of strategizing your review collection...." Acquire Customers

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What solutions does Bazaarvoice provide for Customer Feedback Management?

The platform consolidates customer feedback and questions, enabling businesses to gather and analyze reviews and feedback. The system facilitates measuring customer satisfaction and Net Promoter Score (NPS) over time, providing valuable data for product development, customer service, and other teams. The platform's limitations lie in its inability to delve deeper into customer insights beyond basic feedback and NPS metrics.

"...Authentic feedback from customers helps others make confident decisions...." Case Study RedBalloon

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56+ more Business Use Cases

10 buyers and buying teams have used Cuspera to assess how well Bazaarvoice solved their Reviews and Reputation needs. Cuspera uses 4387 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Reviews and Reputation needs.

Case Studies

COMPANY	INDUSTRY	CASE STUDIES
Gladiator Oil & Energy	Oil & Energy	Case Study Gladiator Gladiator brand accelerates review collection and wins retail shoppers using Bazaarvoice TryIt Sampling Read More
Petmate Information Technology and Services	Information Technology and Services	Case Study Petmate Petmate activates the voice of the customers to reach more consumers and instill trust Read More
DSW Retail	Retail	Case Study DSW DSW uses Bazaarvoice Curations to provide online shoppers with the visual style guidance they experience in stores. Read More

Video

How to ask: activate: and win with user-generated content campaigns

Frequently Asked Questions(FAQ)

for Bazaarvoice

What is Bazaarvoice?

Bazaarvoice Connections is a Review Platform that supports in responding to questions and reviews across the retail network. It helps to improve brand engagement and acquire customers.

Bazaarvoice Connections helps in making a real connection with the customers by responding directly to the customer and turn bad reviews into a positive experience. It also helps to increase online retail sales, reduce returns and support costs and turn shopper feedback into action.

Bazaarvoice Retail Network supports in tracking and managing all the questions and reviews across One portal and sets rules, get notifications, and provide the information the shoppers need to make purchase decisions.

What is Bazaarvoice used for?

Bazaarvoice is a Reviews and Reputation Software mainly used by its customers to Acquire Customers and Increase Sales & Revenue by Rating And Review Management, Engagement Management and Social Media Management .

What are the top features of Bazaarvoice?

Personalization, SEO and Feedback surveys are some of the top features of Bazaarvoice.

Who uses Bazaarvoice?

Bazaarvoice is used by Retail, Consumer Goods and Apparel & Fashion among other industries.

What are Bazaarvoice alternatives?

PowerReviews, Yotpo, Okendo and BirdEye are popular alternatives for Bazaarvoice.

Where is Bazaarvoice located?

Bazaarvoice is headquartered at 10901 Stonelake Blvd. Austin, TX 78759.

Peers used Bazaarvoice for rating and review management and engagement management

Bazaarvoice Competitors

More Bazaarvoice Alternatives...

Bazaarvoice Features

Low
Medium
High

FEATURE	RATINGS AND REVIEWS
AI Powered	4.21/5 ★ Read Reviews (17)
Analytics	3.91/5 ★ Read Reviews (407)
Custom Reports	3.75/5 ★ Read Reviews (538)

CAPABILITIES	RATINGS AND REVIEWS
AI Powered	4.21/5 ★ Read Reviews (17)
Analytics	3.91/5 ★ Read Reviews (407)
Custom Reports	3.75/5 ★ Read Reviews (538)

Software Failure Risk Guidance

for Bazaarvoice

Overall Risk Meter

Low Medium High

Top Failure Risks for Bazaarvoice

bazaarvoice Profile

Company Name

bazaarvoice

Company Website

https://www.bazaarvoice.com/

Year Founded

2005

HQ Location

10901 Stonelake Blvd. Austin, TX 78759

Employees

501-1000

Social

Financials

M&A

Bazaarvoice: Use-Cases, Insights and Reviews | 2024 Cuspera

Bazaarvoice | Allows brands and retailers to collect and display several types of authentic user-generated content on their e-commerce websites

Failure Risk for Bazaarvoice ?

Bazaarvoice Overview

Use Cases

Business Priorities

Bazaarvoice Use-Cases and Business Priorities: Customer Satisfaction Data

Popular Business Setting

Top Industries

Popular in

Comprehensive Insights on Bazaarvoice Use Cases

What Are the key features of Bazaarvoice for Rating And Review Management?

How does Bazaarvoice address your Engagement Management Challenges?

What benefits does Bazaarvoice offer for Social Media Management?

How does Bazaarvoice facilitate Sending & Publishing Communications?

What solutions does Bazaarvoice provide for Customer Feedback Management?

56+ more Business Use Cases

Case Studies

Case Study Gladiator

Case Study Petmate

Case Study DSW

Video

How to ask: activate: and win with user-generated content campaigns

Frequently Asked Questions(FAQ)

What is Bazaarvoice?

What is Bazaarvoice used for?

What are the top features of Bazaarvoice?

Who uses Bazaarvoice?

What are Bazaarvoice alternatives?

Where is Bazaarvoice located?

Peers used Bazaarvoice for rating and review management and engagement management

Bazaarvoice Competitors

Bazaarvoice Features

Software Failure Risk Guidance

bazaarvoice Profile

Get a personalised risk report for Bazaarvoice

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