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Bazaarvoice: Use-Cases, Insights and Reviews | 2025 Cuspera

4.38 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

(4387)

Bazaarvoice | Allows brands and retailers to collect and display several types of authentic user-generated content on their e-commerce websites

AI Powered

Bazaarvoice Overview

Bazaarvoice enables brands and retailers to leverage customer voices and manage user-generated content at scale. Shoppers are engaged from discovery to purchase.

Use Cases

Customers recommend Rating And Review Management, Engagement Management, Social Media Management, as the business use cases that they have been most satisfied with while using Bazaarvoice.

Other use cases:

Sending & Publishing Communications
Customer Feedback Management
Content Management
Advertisement
Generation Of New Leads
Loyalty Management
Campaign Management

See all use cases See less use cases

Business Priorities

Acquire Customers and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Bazaarvoice.

Other priorities:

Launch New Products
Enhance Customer Relationships
Improve ROI
Improve Brand Engagement
Build Brand Awareness
Scale Best Practices
Enter New Markets Internationally Or Locally
Improve Digital And Social Presence
Improve Stakeholder Relations
Improve Efficiency
Increase Average Basket Value
Grow Market Share
Establish Thought Leadership
Improve Internal Communications
Improve Visibility
Increase Customer Life Time Value

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Bazaarvoice Use-Cases and Business Priorities: Customer Satisfaction Data

Bazaarvoice works with different mediums / channels such as Website. User Generated Content. Social Media etc.

Bazaarvoice's features include Personalization, SEO, Feedback Surveys, etc. and Bazaarvoice support capabilities include AI Powered, 24/7 Support, Phone Support, etc. also Bazaarvoice analytics capabilities include Analytics, and Custom Reports.

Reviews

"...It really is a no brainer we ll be leveraging this kind of engagement again and again...." Peer review by Dave Cottrell, Digital & Social Marketing Manager, LG Electronics, LG Electronics

Bazaarvoice, Okendo, NiceJob, Broadly, BirdEye, etc., all belong to a category of solutions that help Reviews and Reputation. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Bazaarvoice

Top Industries

Retail
Consumer Goods
Apparel & Fashion

Popular in

Mid Market
Enterprise
Large Enterprise

Bazaarvoice is popular in Retail, Consumer Goods, and Apparel & Fashion and is widely used by Mid Market, Enterprise, and Large Enterprise.

Comprehensive Insights on Bazaarvoice Use Cases

What benefits does Bazaarvoice offer for Rating And Review Management?

Bazaarvoice enables businesses to collect, manage, and display customer ratings and reviews across multiple sales channels. This platform provides a central hub for monitoring customer feedback, including questions and answers, facilitating informed purchasing decisions and increasing sales. However, the system requires separate logins for different functionalities, potentially hindering user experience.

"...With Connections, you can engage with customers on retailer sites, whether through questions and answers or ratings and reviews. ..." Reduce Returns

What solutions does Bazaarvoice provide for Engagement Management?

Bazaarvoice Engagement Management capabilities allow businesses to gather and analyze customer engagement data, facilitating strategic decision-making and improving customer interactions. The platform enables businesses to leverage customer-generated content, foster community engagement, and enhance customer trust, ultimately driving website traffic and sales. However, the platform has limitations, such as the inability to view specific data sets concurrently.

"...Visitors that engaged with the visual user-generated content on the brand s site drove a 184% lift in the conversion rates. ..." Case Study River Island

How does Bazaarvoice facilitate Sending & Publishing Communications?

Bazaarvoice facilitates the sending and publishing of communications, such as customer reviews and questions, through post-interaction emails and social media integration. The platform offers a robust moderation system to ensure content is relevant and on-topic. However, sending too many emails can negatively impact customer engagement.

"...Post-interaction emails (PIE) are the biggest driver of UGC program success...." Ratings and Reviews

What makes Bazaarvoice ideal for Customer Feedback Management?

The platform consolidates customer feedback and questions, enabling businesses to gather and analyze reviews and feedback. The system facilitates measuring customer satisfaction and Net Promoter Score (NPS) over time, providing valuable data for product development, customer service, and other teams. The platform's limitations lie in its inability to delve deeper into customer insights beyond basic feedback and NPS metrics.

"...KidKraft captures the voice of the customer and uses feedback to improve products and market messaging...." Case Study KidKraft

56+ more Business Use Cases

10 buyers and buying teams have used Cuspera to assess how well Bazaarvoice solved their Reviews and Reputation needs. Cuspera uses 4387 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Reviews and Reputation needs.

Case Studies

Consumer Electronics

CASE STUDY Saturn

Bazaarvoice helped Saturn, a German electronics retailer, boost online sales by collecting more customer reviews. Saturn used Bazaarvoice's platform to gather reviews from the Bazaarvoice Network. Th...is led to thousands of new reviews on their online store. Shoppers who read these reviews were 212% more likely to buy. Saturn saw a big increase in conversion and sales, while expenses went down.

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Consumer Services

CASE STUDY Unilever

Bazaarvoice helped Unilever use user-generated content (UGC) across its business. Unilever wanted to get more value from UGC. They used Bazaarvoice to boost revenue, loyalty, search traffic, and prod...uct quality. Interaction with reviews led to a 150% increase in intent to purchase on SimpleSkincare.com. Unilever set a new standard for UGC success with this strategy.

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Apparel & Fashion

CASE STUDY River Island

Bazaarvoice helped River Island use social and visual user-generated content on their homepage, landing page, and product pages. This made the shopping experience more engaging. Shoppers who interact...ed with this content showed a 184% increase in conversion rates. Average order value went up by 45%. Visitors spent more than twice as much time on the site. River Island used Bazaarvoice to boost sales and site engagement.

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Retail

CASE STUDY Urban Barn

Bazaarvoice helped Urban Barn use user-generated content to improve their website and social channels. They added Bazaarvoice Galleries, Like2Buy, and Reveal to show real customer photos and stories.... Urban Barn saw a 270% increase in time on site. Their conversion rate went up by 59%. Average order value grew by 29%. This made shopping more engaging and consistent across all channels.

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Health, Wellness and Fitness

CASE STUDY Rimmel

Bazaarvoice's Influenster community helped Rimmel boost sales. Rimmel wanted to raise awareness for a new eyeliner and renew interest in a core mascara. They used custom sampling boxes to get product...s to targeted consumers. This led to over 1,200 new reviews and visual content. Sampled Rimmel products saw a 44% higher sales lift compared to the IRI benchmark for digital campaigns in the beauty category.

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CASE STUDY RedBalloon

Bazaarvoice helped RedBalloon boost sales and attract new customers. RedBalloon used user-generated content like reviews and photos to improve product pages. This made it easier for shoppers to pick ...the right experience or gift. The site now features 123,000 reviews, which increased online conversion rates and average order value. Shopper engagement also went up.

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Video

How to ask: activate: and win with user-generated content campaigns

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Frequently Asked Questions(FAQ)

for Bazaarvoice

What is Bazaarvoice?

Bazaarvoice Connections is a Review Platform that supports in responding to questions and reviews across the retail network. It helps to improve brand engagement and acquire customers.

Bazaarvoice Connections helps in making a real connection with the customers by responding directly to the customer and turn bad reviews into a positive experience. It also helps to increase online retail sales, reduce returns and support costs and turn shopper feedback into action.

Bazaarvoice Retail Network supports in tracking and managing all the questions and reviews across One portal and sets rules, get notifications, and provide the information the shoppers need to make purchase decisions.

What is Bazaarvoice used for?

Bazaarvoice is a Reviews and Reputation Software mainly used by its customers to Acquire Customers and Increase Sales & Revenue by Rating And Review Management, Engagement Management and Social Media Management .

What are the top features of Bazaarvoice?

Personalization, SEO and Feedback surveys are some of the top features of Bazaarvoice.

Who uses Bazaarvoice?

Bazaarvoice is used by Retail, Consumer Goods and Apparel & Fashion among other industries.

What are Bazaarvoice alternatives?

Okendo, NiceJob, Broadly and BirdEye are popular alternatives for Bazaarvoice.

Where is Bazaarvoice located?

Bazaarvoice is headquartered at 10901 Stonelake Blvd. Austin, TX 78759.

lightning

Peers used Bazaarvoice for rating and review management and engagement management

Bazaarvoice Competitors

More Bazaarvoice Alternatives...

Bazaarvoice Features

Low
Medium
High

FEATURE	RATINGS AND REVIEWS
AI Powered	4.21/5 ★ Read Reviews (17)
Analytics	3.91/5 ★ Read Reviews (407)
Custom Reports	3.75/5 ★ Read Reviews (538)

CAPABILITIES	RATINGS AND REVIEWS
AI Powered	4.21/5 ★ Read Reviews (17)
Analytics	3.91/5 ★ Read Reviews (407)
Custom Reports	3.75/5 ★ Read Reviews (538)

Bazaarvoice Integrations

Bazaarvoice integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export

3.74/5 ★

Read Reviews (93)

Data Import

3.47/5 ★

Read Reviews (311)

Okendo

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

Salsify

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

Searchspring Ecommerce Personalization

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

zoovu

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

Unilog CIMM2

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

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for Bazaarvoice

Overall Risk Meter

Low Medium High

Top Failure Risks for Bazaarvoice

Bazaarvoice, Inc. News

Product 03/11/2024

Its A Vibe Bazaarvoice Launches Industry First Social Content Solution - Business Eye

Bazaarvoice launches a new social content solution, a first in the industry, called It's A Vibe.

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Product 06/10/2024

Bazaarvoice Announces Industrys First Integrated Social Content Solution, Bazaarvoice Vibe - GlobeNewswire

Bazaarvoice introduces Vibe, the first integrated social content solution in the industry.

Read more →

Bazaarvoice, Inc. Profile

Company Name

Bazaarvoice, Inc.

Company Website

https://www.bazaarvoice.com/

Year Founded

2005

HQ Location

10901 Stonelake Blvd. Austin, TX 78759

Employees

501-1000

Social

Financials

M&A