GatherUp vs. Press Ganey: Reviews and Reputation Solution Comparison 2025

Overview: GatherUp and Press Ganey as Reviews and Reputation Category solutions.

GatherUp excels in leveraging customer feedback and reputation management for businesses across legal and medical sectors, offering robust analytics and data management features with round-the-clock support. Meanwhile, Press Ganey is a powerful tool in the healthcare industry, enhancing brand engagement and visibility with comprehensive analytics and communication management capabilities, also providing accessible vendor support.

GatherUp and Press Ganey: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

GatherUp supports rating and review management, customer feedback management, and digital marketing, aligning with businesses focused on reputation and sales optimization. read more →

Press Ganey enhances rating and review management, engagement management, and communication, offering competitive intelligence crucial for industry-specific insights. read more →

Business Goals

GatherUp facilitates goals such as acquiring new customers and increasing sales and revenue, crucial for businesses looking to expand and strengthen customer relationships. read more →

Press Ganey improves digital presence and brand engagement, helping companies to acquire new customers and enhance market visibility. read more →

Core Features

GatherUp provides robust analytics, data import, and custom reports, all wrapped in privacy and security features, meeting the needs of large scale operations. read more →

Press Ganey offers extensive analytics, custom reports, and integration capabilities, delivering powerful insights to help in informed decision-making. read more →

Vendor Support

GatherUp offers around-the-clock support with phone and email options, catering to businesses that need immediate assistance. read more →

Press Ganey provides chat and 24/7 support, indicating flexibility and responsiveness suited for dynamic operational environments. read more →

Segments and Industries

GatherUp is popular in legal, medical, and real estate industries, extensively used by large enterprises to small businesses. read more →

Press Ganey predominantly serves the healthcare and real estate sectors, with a focus on mid-market and enterprise clients. read more →

Operational Alignment

GatherUp integrates well into operations of various scales, offering tools suitable for both small practices to large enterprise needs. read more →

Press Ganey fits seamlessly in healthcare operational workflows, emphasizing engagement management and strategic communication. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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medium

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Migration Risk

medium

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medium

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IT and Other Capabilities

Low
Medium
High

Ease of migration

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Data

Data Import

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Data Export

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Support

24/7 Support

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Phone Support

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Email Support

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Chat Support

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Others

Analytics

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Custom Reports

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AI Powered

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Most deployed common Use Cases for GatherUp and Press Ganey

How efficiently Does GatherUp and Press Ganey manage your Rating And Review Management?

Gatherup and Press Ganey both help businesses manage online reviews. Gatherup is designed for small to midsize enterprises and focuses on collecting customer feedback through surveys and online reviews. Press Ganey is built for larger organizations, particularly in healthcare, and uses Natural Language Processing to analyze feedback from various sources. Press Ganey offers more advanced analytics and reporting features than Gatherup. The comments provide limited information about how these tools compare in terms of pricing, user interface, or specific features.

"...It is easy to monitor reviews online...." Peer review by Ashley S., Hospital & Health Care

"...We have multiple locations in emergency medical field and each of our locations can manage all reviews across our various social channels simply with pre-built templates that can be edited to suit the customer review...." Peer review by Rebecca C., Account Strategist, Hospital & Health Care

How can GatherUp and Press Ganey enhance your Engagement Management process?

Gatherup and Press Ganey both help businesses gather customer feedback and engage with them. Gatherup focuses on providing an easy-to-use interface with customizable options for gathering feedback. Press Ganey utilizes Natural Language Processing (NLP) technology to analyze feedback from various sources, providing actionable insights to improve patient experience and loyalty. However, Gatherup prioritizes customization and user-friendliness, while Press Ganey emphasizes data analysis and comprehensive insights.

"...We developed better communications, better follow-ups, and we automated with Zapier so that patients receive emails a week after or two weeks after, saying this is what to expect in the next four weeks, in the next 6 months [of the treatment plan...." Testimonial by Sine Thieme, Marketing Director, NuBody Concepts

"...Anchored in its Natural Language Processing (NLP) technology, the cloud-based platform mines customer and employee feedback from surveys, online ratings and review sites, social media and other data sources to equip organizations with actionable insights needed to improve brand loyalty, increase engagement and drive sustainable bottom-line results...." Peer review from Binary Fountain

What makes GatherUp and Press Ganey ideal for Reputation Management?

GatherUp and Press Ganey both help businesses manage their online reputation. GatherUp focuses on collecting reviews and making the process easy and affordable for small businesses. Press Ganey, on the other hand, provides a platform for larger organizations, including healthcare providers, to monitor, analyze, and respond to reviews across various platforms. Both tools offer features that help organizations improve their online reputation, but they cater to different sized businesses with varying needs.

"...GatherUp makes collecting reviews from clients and managing my online reputation simple and affordable...." Peer review by Stephen S, Principal Attorney, Legal Services

"...Binary Fountain is an online reputation management platform for enterprises, healthcare organizations, and small and medium-sized businesses...." Peer review