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Genesys Cloud vs Customer Radar: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of Genesys Cloud vs. Customer Radar is based on a specific set of business needs and context. The comparison uses 1558 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Genesys Cloud and Customer Radar

Genesys Cloud, Customer Radar, Tenfold, Oracle Advertising and Customer Experience (CX), etc., belong to a category of solutions that help Customer Experience Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Genesys Cloud covers Engagement Management, Customer Feedback Management with Promotions, Contact List Management with Omnichannel, Sales Call Management with Phone Calls, etc.

Customer Radar focuses on Customer Feedback Management, Engagement Management, Customer Case Management, Competitive Intelligence, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Genesys Cloud

Focus area

Genesys Cloud is better than Customer Radar for

Software Failure Risk

  • low

logo Customer Radar

Focus area

Customer Radar is better than Genesys Cloud for

Software Failure Risk

  • medium

About

Genesys Cloud | Genesys

Customer Radar - Voice of Customer feedback software based ...

Age

1990

Financials

PRIVATE

PRIVATE

Business Need

Total Processes
(we found evidences for)

70

28

Total Goals
(we found evidences for)

13

7

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up


customer feedback management

measuring customer satisfaction

measuring net promoter score


contact list management


sales call management

call transcription



helpdesk management


communication management

sending & publishing communications

tracking & monitoring communications


loyalty management

customise loyalty program



campaign management


competitive intelligence


lifetime value management


sales document management

contract management



generation of new leads


workflow management


relationship management


products & pricelist management


training & onboarding




customer case management


sales review & feedback


Top Goals

Goals Achieved

  • Acquire customers

  • Enhance customer relationships

  • Increase sales & revenue

  • Enter new markets internationally or locally

  • Scale best practices

  • Improve ROI

  • Improve efficiency

  • Improve stakeholder relations

  • Grow market share

  • Improve internal communications

  • Build brand awareness

  • Manage risk

  • Launch new products

  • See 10 more
  • Acquire customers

  • Enhance customer relationships

  • Increase customer life time value

  • Grow market share

  • Build brand awareness

  • Increase sales & revenue

  • Improve ROI

  • See 4 more

Top Channels

Channels Used

  • promotions

  • offline

  • point of sale

  • website

  • e-mail

  • phone calls

  • social media

  • mobile

  • text SMS

  • games

  • newsletter

  • on premises

  • See 9 more
  • promotions

  • offline

  • point of sale

  • website

  • e-mail

  • phone calls

  • social media

  • mobile

  • text SMS

  • games

  • newsletter

  • on premises

  • See 9 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

low

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medium

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Integration Risk

low

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medium

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Migration Risk

low

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medium

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Business Setting