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Compare Genesys Cloud vs Oracle CX Sales

Failure Risk Guidance Security Report ?

Failure Risk for Genesys Cloud low Failure Risk for Oracle CX Sales medium
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Comparison Summary

For Genesys Cloud vs Oracle CX Sales comparison, Our AI algorithm looked at 2538 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Genesys Cloud and Oracle CX Sales to solve their respective business needs.

Pros and cons of Genesys Cloud and Oracle CX Sales

Genesys Cloud is more suited to businesses that require Engagement Management and Customer Feedback Management with Promotions where as Oracle CX Sales is focused towards Engagement Management and Social Media Management with Channel Partners .

Both Genesys Cloud and Oracle CX Sales are Customer Experience Management and CRM software, peers recommend Genesys Cloud for sales call management and customer feedback management where as Oracle CX Sales is more known for social media analytics and social media management .

logo Genesys Cloud

Focus area

Genesys Cloud is better than Oracle CX Sales for

Software Failure Risk

  • low

logo Oracle CX Sales

Focus area

Oracle CX Sales is better than Genesys Cloud for

Software Failure Risk

  • medium

About

Genesys Cloud | Genesys

Oracle CX Sales | Optimize Sales and Commerce Across All Channels

Age

1990

1977

Financials

PRIVATE

IPO

Business Need

Total Processes
(we found evidences for)

70

67

Total Goals
(we found evidences for)

13

11

Top Processes

Evidences indicate better relative satisfaction

engagement management

Read Reviews (71)

Read Reviews (93)

engaging and following up

Read Reviews (42)

Read Reviews (68)

customer feedback management

Read Reviews (31)

Read Reviews (1)

measuring customer satisfaction

Read Reviews (21)

Read Reviews (1)

contact list management

Read Reviews (27)

Read Reviews (13)

contacts history

Read Reviews (2)

Read Reviews (2)

tracking contacts

Read Reviews (0)

Read Reviews (2)

sales call management

Read Reviews (25)

Read Reviews (0)

call recording

Read Reviews (13)

Read Reviews (0)

call transcription

Read Reviews (10)

Read Reviews (0)

collaboration

Read Reviews (13)

Read Reviews (27)

helpdesk management

Read Reviews (13)

Read Reviews (7)

communication management

Read Reviews (11)

Read Reviews (5)

sending & publishing communications

Read Reviews (4)

Read Reviews (3)

tracking & monitoring communications

Read Reviews (3)

Read Reviews (1)

loyalty management

Read Reviews (8)

Read Reviews (3)

customise loyalty program

Read Reviews (4)

Read Reviews (2)

campaign management

Read Reviews (8)

Read Reviews (9)

campaign monitoring

Read Reviews (1)

Read Reviews (2)

competitive intelligence

Read Reviews (7)

Read Reviews (6)

lifetime value management

Read Reviews (6)

Read Reviews (2)

sales document management

Read Reviews (5)

Read Reviews (25)

contract management

Read Reviews (4)

Read Reviews (5)

proposal & quote management

Read Reviews (0)

Read Reviews (19)

generation of new leads

Read Reviews (3)

Read Reviews (10)

workflow management

Read Reviews (2)

Read Reviews (9)

relationship management

Read Reviews (2)

Read Reviews (29)

products & pricelist management

Read Reviews (2)

Read Reviews (9)

training & onboarding

Read Reviews (2)

Read Reviews (4)

lead qualification

Read Reviews (1)

Read Reviews (4)

social media management

Read Reviews (1)

Read Reviews (32)

social media analytics

Read Reviews (1)

Read Reviews (32)

performance management

Read Reviews (1)

Read Reviews (17)

knowledge management

Read Reviews (0)

Read Reviews (2)

touchpoint management

Read Reviews (0)

Read Reviews (13)

channel management

Read Reviews (0)

Read Reviews (14)

opportunity management

Read Reviews (0)

Read Reviews (11)

sales incentive management

Read Reviews (0)

Read Reviews (11)

conversion management

Read Reviews (0)

Read Reviews (8)

account management

Read Reviews (0)

Read Reviews (7)

pipeline management

Read Reviews (0)

Read Reviews (3)

subscription management

Read Reviews (0)

Read Reviews (3)

SeealllessActivities

Top Goals

Goals Achieved

  • Acquire customers

  • Enhance customer relationships

  • Increase sales & revenue

  • Enter new markets internationally or locally

  • Scale best practices

  • Improve ROI

  • Improve efficiency

  • Improve stakeholder relations

  • Grow market share

  • Improve internal communications

  • Build brand awareness

  • Manage risk

  • Launch new products

  • See 10 more

  • Enhance customer relationships

  • Increase sales & revenue

  • Scale best practices

  • Improve stakeholder relations

  • Acquire customers

  • Grow market share

  • Improve internal communications

  • Improve efficiency

  • Improve ROI

  • Establish thought leadership

  • Launch new products

  • See 8 more

Top Channels

Channels Used

  • channel partners

  • phone calls

  • promotions

  • social media

  • e-mail

  • offline

  • mobile

  • on premises

  • chat

  • Slack

  • user generated content

  • blogs

  • website

  • video

  • events

  • trade shows

  • omnichannel

  • See 14 more

  • channel partners

  • phone calls

  • promotions

  • social media

  • e-mail

  • offline

  • mobile

  • on premises

  • chat

  • Slack

  • user generated content

  • blogs

  • website

  • video

  • events

  • trade shows

  • omnichannel

  • See 14 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

low

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medium

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Integration Risk

low

{{{rsh_C_1}}}

low

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Migration Risk

low

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting