Comparison Summary
This comparison report of Genesys Cloud vs. Oracle CX Sales is based on a specific set of business needs and context. The comparison uses 2538 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Genesys Cloud and Oracle CX Sales
Genesys Cloud, Tenfold, Oracle Advertising and Customer Experience (CX), etc., belong to a category of solutions that help Customer Experience Management, whereas Oracle CX Sales, Siebel CRM, SAP Customer Experience, etc., belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Genesys Cloud covers Engagement Management, Customer Feedback Management with Promotions, Contact List Management with Omnichannel, Sales Call Management with Phone Calls, etc.
Oracle CX Sales focuses on Engagement Management, Social Media Management with Channel Partners, Relationship Management with Channel Partners, Collaboration with Offline, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Genesys Cloud | Genesys
Oracle CX Sales | Optimize Sales and Commerce Across All Channels
Age
1990
1977
Financials
PRIVATE
IPO
Business Need
Total Processes
(we found evidences for)
70
67
Total Goals
(we found evidences for)
13
11
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Acquire customers
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Enhance customer relationships
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Increase sales & revenue
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Enter new markets internationally or locally
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Scale best practices
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Improve ROI
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Improve efficiency
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Improve stakeholder relations
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Grow market share
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Improve internal communications
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Build brand awareness
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Manage risk
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Launch new products
- See 10 more
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Enhance customer relationships
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Increase sales & revenue
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Scale best practices
-
Improve stakeholder relations
-
Acquire customers
-
Grow market share
-
Improve internal communications
-
Improve efficiency
-
Improve ROI
-
Establish thought leadership
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Launch new products
- See 8 more
Top Channels
Channels Used
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channel partners
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phone calls
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promotions
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social media
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e-mail
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offline
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mobile
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on premises
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chat
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Slack
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user generated content
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blogs
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website
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video
-
events
-
trade shows
-
omnichannel
- See 14 more
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channel partners
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phone calls
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promotions
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social media
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e-mail
-
offline
-
mobile
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on premises
-
chat
-
Slack
-
user generated content
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blogs
-
website
-
video
-
events
-
trade shows
-
omnichannel
- See 14 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
