Guiding you to choose between Genesys Live Chat vs. Haptik: 2024

Comparison Summary

Genesys Live Chat: Genesys-live-chat provides web messaging tools for customer interactions. It enables seamless chats with brands across various asynchronous messaging channels.

Haptik: Haptik uses Generative AI-powered Conversational CRM to streamline support, boost marketing, and fire up sales. Enterprises manage the customer lifecycle effectively with Haptik.

Genesys Live Chat and Haptik: Customer Satisfaction Data

Most deployed common Use Cases for Genesys Live Chat and Haptik

What solutions does Genesys Live Chat and Haptik provide for Engagement Management?

Genesys Live Chat and Haptik both use artificial intelligence to personalize customer interactions and enhance engagement. Genesys Live Chat focuses on providing real-time customer support across various channels, while Haptik concentrates on engaging users through fun and interactive experiences. Genesys Live Chat offers a comprehensive suite of tools for businesses of all sizes, while Haptik primarily focuses on building intelligent virtual assistants for specific industries. These two tools have limitations, as they may not be suitable for all types of businesses and customer needs.

"...We purchased nanoRep, because we simply wanted to offer better Customer Service and get a stronger engagement with our clients...." Peer review by Jukka Pekka Toivonen, Marketing, FinFX, FinFX

"...We partnered with Haptik for Valentine s Day & this was our first foray into using AI/Chatbots to drive engagement & sales...." Peer review by Abhishek Ahluwalia, Business Head eCommerce, Mondelez India

What solutions does Genesys Live Chat and Haptik provide for Helpdesk Management?

Both Genesys Live Chat and Haptik help reduce call center traffic and costs by providing automated customer support solutions. Genesys Live Chat is focused on real-time support with a web-based interface, offering immediate answers and reducing wait times. Haptik leverages messaging platforms, particularly WhatsApp, to offer automated support and deflect calls through chatbots.

"...In many cases, Bold 360 has replaced and helped reduce calls or invalid calls increasing efficiency...." Peer review by Tommy Thornington, Assignment Supervisor, Frontier Communications

"...Here's how Reliance Jio Fiber reduced dependency on call centers and diminished costs by automating repetitive queries on WhatsApp...." Case Study Jio Fiber

What Are the key features of Genesys Live Chat and Haptik for Contact List Management?

Both Genesys Live Chat and Haptik allow for viewing past chat histories. Genesys Live Chat provides visibility into the customer’s browsing history on a website. Haptik integrates with Zendesk Agent Workspace, enabling agents to access customer interactions from various channels. Haptik emphasizes using past conversations to build bots, while Genesys Live Chat focuses on using chat history for agent support and enhanced customer experiences.

"...This unified experience simplifies the agent workflow and provides them with a complete view of each customer improving contact center efficiencies and delivering better customer experiences that build loyalty and advocacy...." Peer review

"...54. of consumers prefer using email to contact brands for customer service. ..." Bridge the gap between customers & inbox with Haptik s Email bots