Comparison Summary
This comparison report of Genesys PureConnect vs. Callminer Eureka is based on a specific set of business needs and context. The comparison uses 3462 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Genesys PureConnect and Callminer Eureka
Genesys PureConnect, Callminer Eureka, NICE CXone, Bright Pattern, etc., belong to a category of solutions that help Contact Center Software. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Genesys PureConnect covers Sales Call Management with Phone Calls, Helpdesk Management with Phone Calls, Engagement Management with Phone Calls, Conference Call Management with Offline, etc.
Callminer Eureka focuses on Engagement Management with Phone Calls, Coaching with Phone Calls, Contact List Management with Phone Calls, Sales Call Management with Phone Calls, etc.
"We manage hundreds of agents and hundreds of numbers, yet because of the ease of use of the PureConnect platform, we’re doing that with just one dedicated administrator. It’s really unheard of, and as a result and, it has saved us hundreds of thousa...nds of dollars annually. " - Paul Staehlin
"We've barely scratched the surface as to what we feel we can ultimately achieve with our speech analytics solution. One of our contact center associates said to me recently that the insights and performance benefits derived from CallMiner analytics ...was like going from being in a cave with a flashlight to having a 5,000 watt light bulb! " - Molly Sollie
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Genesys PureConnect
Focus area
Genesys PureConnect is better than Callminer Eureka for
Software Failure Risk
About
Genesys | all-in-one omnichannel contact center and communications solution
Eureka's Speech Analytics Software Platform | CallMiner
Age
1990
Financials
PRIVATE
SERIES F
Business Need
Total Processes
(we found evidences for)
59
35
Total Goals
(we found evidences for)
11
8
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Improve efficiency
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Increase sales & revenue
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Improve ROI
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Improve internal communications
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Scale best practices
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Improve stakeholder relations
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Launch new products
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Improve digital and social presence
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Enter new markets internationally or locally
- See 8 more
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Increase sales & revenue
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Enhance customer relationships
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Acquire customers
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Improve efficiency
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Improve brand engagement
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Increase average basket value
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Scale best practices
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Improve ROI
- See 5 more
Top Channels
Channels Used
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phone calls
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e-mail
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promotions
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social media
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Twitter
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Facebook
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omnichannel
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chat
- See 5 more
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phone calls
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e-mail
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promotions
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social media
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Twitter
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Facebook
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omnichannel
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chat
- See 5 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
