cuspera logo CUSPERA
Search Your Reports For Vendors
Your Reports For Vendors

Genesys PureConnect vs Exotel: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Genesys PureConnect low Failure Risk for Exotel low
Know More

Comparison Summary

This comparison report of Genesys PureConnect vs. Exotel is based on a specific set of business needs and context. The comparison uses 4793 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Genesys PureConnect and Exotel

Genesys PureConnect, Exotel, NICE CXone, Bright Pattern, etc., belong to a category of solutions that help Contact Center Software. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Genesys PureConnect covers Sales Call Management with Phone Calls, Helpdesk Management with Phone Calls, Engagement Management with Phone Calls, Conference Call Management with Offline, etc.

Exotel focuses on Sales Call Management with Phone Calls, Helpdesk Management with Phone Calls, Communication Management with Phone Calls, Engagement Management with Phone Calls, etc.

"We manage hundreds of agents and hundreds of numbers, yet because of the ease of use of the PureConnect platform, we’re doing that with just one dedicated administrator. It’s really unheard of, and as a result and, it has saved us hundreds of thousa...nds of dollars annually. " - Paul Staehlin

"We used to use a traditional PBX system before. But that doesn’t have the capabilities of Exotel’s IVR system. So, we decided to use Exotel for our IVR cancellation system. " - Kumar Vinod

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Genesys PureConnect

Focus area

Genesys PureConnect is better than Exotel for

Software Failure Risk

  • low

logo Exotel

Focus area

Exotel is better than Genesys PureConnect for

Software Failure Risk

  • low

About

Genesys | all-in-one omnichannel contact center and communications solution

Cloud Communication APIs for Calls, SMS, User verifications and more

Age

1990

Financials

PRIVATE

SERIES D

Business Need

Total Processes
(we found evidences for)

59

50

Total Goals
(we found evidences for)

11

11

Top Processes

Evidences indicate better relative satisfaction

sales call management

Read Reviews (245)

Read Reviews (171)

call recording

Read Reviews (172)

Read Reviews (132)

call analytics

Read Reviews (23)

Read Reviews (19)

call searching

Read Reviews (2)

Read Reviews (0)

helpdesk management

Read Reviews (203)

Read Reviews (79)

engagement management

Read Reviews (94)

Read Reviews (49)

engaging and following up

Read Reviews (45)

Read Reviews (29)

conference call management

Read Reviews (76)

Read Reviews (2)

contact list management

Read Reviews (47)

Read Reviews (13)

tracking contacts

Read Reviews (3)

Read Reviews (0)

contacts history

Read Reviews (1)

Read Reviews (4)

customer feedback management

Read Reviews (37)

Read Reviews (13)

measuring customer satisfaction

Read Reviews (25)

Read Reviews (2)

training & onboarding

Read Reviews (18)

Read Reviews (13)

workflow management

Read Reviews (15)

Read Reviews (3)

campaign management

Read Reviews (13)

Read Reviews (1)

campaign monitoring

Read Reviews (2)

Read Reviews (0)

communication management

Read Reviews (13)

Read Reviews (68)

tracking & monitoring communications

Read Reviews (5)

Read Reviews (63)

sending & publishing communications

Read Reviews (1)

Read Reviews (4)

social media management

Read Reviews (11)

Read Reviews (9)

social media analytics

Read Reviews (11)

Read Reviews (8)

sales document management

Read Reviews (10)

Read Reviews (4)

contract management

Read Reviews (9)

Read Reviews (0)

revenue cycle management

Read Reviews (8)

Read Reviews (0)

motivation management

Read Reviews (4)

Read Reviews (0)

outbound marketing

Read Reviews (4)

Read Reviews (0)

lead qualification

Read Reviews (4)

Read Reviews (0)

billing and invoice management

Read Reviews (3)

Read Reviews (0)

performance management

Read Reviews (3)

Read Reviews (0)

content management

Read Reviews (3)

Read Reviews (0)

competitive intelligence

Read Reviews (2)

Read Reviews (0)

customer case management

Read Reviews (2)

Read Reviews (7)

touchpoint management

Read Reviews (2)

Read Reviews (0)

relationship management

Read Reviews (1)

Read Reviews (2)

conversion management

Read Reviews (1)

Read Reviews (2)

products & pricelist management

Read Reviews (0)

Read Reviews (13)

generation of new leads

Read Reviews (0)

Read Reviews (3)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Improve efficiency

  • Increase sales & revenue

  • Improve ROI

  • Improve internal communications

  • Scale best practices

  • Improve stakeholder relations

  • Launch new products

  • Improve digital and social presence

  • Enter new markets internationally or locally

  • See 8 more

  • Acquire customers

  • Enhance customer relationships

  • Increase sales & revenue

  • Improve internal communications

  • Scale best practices

  • Improve ROI

  • Improve brand engagement

  • Build brand awareness

  • Improve digital and social presence

  • Grow market share

  • Improve efficiency

  • See 8 more

Top Channels

Channels Used

  • phone calls

  • text SMS

  • offline

  • point of sale

  • website

  • e-mail

  • mobile

  • mass media

  • radio

  • events

  • trade shows

  • mobile app

  • video

  • social media

  • chat

  • Skype

  • promotions

  • on premises

  • See 15 more

  • phone calls

  • text SMS

  • offline

  • point of sale

  • website

  • e-mail

  • mobile

  • mass media

  • radio

  • events

  • trade shows

  • mobile app

  • video

  • social media

  • chat

  • Skype

  • promotions

  • on premises

  • See 15 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Security & Privacy Risk

low

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Integration Risk

low

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Migration Risk

medium

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting