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Compare Genesys PureConnect vs MightyCall

Comparison Summary

For Genesys PureConnect vs MightyCall comparison, Our AI algorithm looked at 4551 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Genesys PureConnect and MightyCall to solve their respective business needs.

Pros and cons of Genesys PureConnect and MightyCall

Genesys PureConnect is more suited to businesses that require Sales Call Management with Phone Calls and Helpdesk Management with Phone Calls where as MightyCall is focused towards Sales Call Management with Phone Calls and Conference Call Management with Offline .

Both Genesys PureConnect and MightyCall are Contact Center Software software, peers recommend Genesys PureConnect for helpdesk management and call recording where as MightyCall is more known for sales document management .

logo Genesys PureConnect

Focus area

Genesys PureConnect is better than MightyCall for

Software Failure Risk

  • low

logo MightyCall

Focus area

MightyCall is better than Genesys PureConnect for

Software Failure Risk

  • medium

About

Genesys | all-in-one omnichannel contact center and communications solution

The backbone of any virtual phone system - MightyCall

Age

1990

Financials

PRIVATE

PRIVATE

Business Need

Total Processes
(we found evidences for)

59

46

Total Goals
(we found evidences for)

11

5

Top Processes

Evidences indicate better relative satisfaction


sales call management



engagement management

engaging and following up


conference call management


contact list management


customer feedback management

measuring customer satisfaction


training & onboarding


workflow management



campaign management

campaign monitoring


communication management

tracking & monitoring communications

sending & publishing communications


social media management

social media analytics


sales document management

contract management



revenue cycle management



motivation management


outbound marketing


lead qualification


billing and invoice management


performance management


content management



competitive intelligence


customer case management


touchpoint management



lifetime value management


sales review & feedback



advocacy management


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Improve efficiency

  • Increase sales & revenue

  • Improve ROI

  • Improve internal communications

  • Scale best practices

  • Improve stakeholder relations

  • Launch new products

  • Improve digital and social presence

  • Enter new markets internationally or locally

  • See 8 more
  • Acquire customers

  • Improve internal communications

  • Enhance customer relationships

  • Improve digital and social presence

  • Increase sales & revenue

  • See 2 more

Top Channels

Channels Used

  • phone calls

  • offline

  • events

  • trade shows

  • website

  • social media

  • text SMS

  • e-mail

  • promotions

  • point of sale

  • chat

  • mobile

  • video

  • Slack

  • on premises

  • Twitter

  • Facebook

  • Whatsapp

  • user generated content

  • blogs

  • See 17 more
  • phone calls

  • offline

  • events

  • trade shows

  • website

  • social media

  • text SMS

  • e-mail

  • promotions

  • point of sale

  • chat

  • mobile

  • video

  • Slack

  • on premises

  • Twitter

  • Facebook

  • Whatsapp

  • user generated content

  • blogs

  • See 17 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

low

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low

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Integration Risk

low

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low

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Migration Risk

medium

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medium

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Business Setting