MightyCall Overview

MightyCall addresses the challenges faced by small and mid-sized businesses in managing customer communications. Its cloud-based call center software simplifies setup and operation, making it accessible for businesses with limited technical resources. The platform ensures superior call quality, supporting high call volumes at a fraction of traditional costs. MightyCall’s comprehensive feature set includes essential call center functionalities, ensuring businesses can handle customer inquiries efficiently. The software also emphasizes safety and legal compliance, crucial for maintaining trust and meeting regulatory standards. With outstanding customer support, MightyCall provides a reliable solution for businesses seeking to enhance their customer service capabilities.

Use Cases

Customers recommend Call Recording, Conference Call Management, Contract Management, as the business use cases that they have been most satisfied with while using MightyCall.

Other use cases:

  • Contact List Management
  • Helpdesk Management
  • Communication Management
  • Engagement Management
  • Sales Review & Feedback
  • Social Media Analytics
  • Performance Management
See all use cases See less use cases

Business Priorities

Acquire Customers and Improve Internal Communications are the most popular business priorities that customers and associates have achieved using MightyCall.

Other priorities:

  • Enhance Customer Relationships
  • Improve Digital And Social Presence
  • Increase Sales & Revenue
See all business priorities See less business priorities

MightyCall Use-Cases and Business Priorities: Customer Satisfaction Data

MightyCall works with different mediums / channels such as Phone Calls. Offline. Events etc.

MightyCall's features include Recording, Personalization, Alerts: Popups & Notifications, etc. and MightyCall support capabilities include Phone Support, 24/7 Support, Email Support, etc. also MightyCall analytics capabilities include Analytics, and Custom Reports.

Reviews

"...It helps users manage customer service calls and company communications...." Peer review

MightyCall, XCALLY, VICIdial, Vocalcom, CallTools, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

MightyCall offers a virtual phone system with essential voice, web, and app features. Businesses are supported by components designed to enhance communication and efficiency.

Popular Business Setting

for MightyCall

Top Industries

  • Information Technology and Services
  • Hospitality
  • Legal Services

Popular in

  • Small Business
  • Large Enterprise
  • Enterprise

MightyCall is popular in Information Technology And Services, Hospitality, and Legal Services and is widely used by Small Business, Large Enterprise, and Enterprise.

MightyCall Customer wins, Customer success stories, Case studies

How can MightyCall optimize your Call Recording Workflow?

What benefits does MightyCall offer for Conference Call Management?

What Are the key features of MightyCall for Contract Management?

How can MightyCall optimize your Contact List Management Workflow?

What benefits does MightyCall offer for Helpdesk Management?

11 buyers and buying teams have used Cuspera to assess how well MightyCall solved their Contact Center Software needs. Cuspera uses 1606 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

911 Nurses GTA - Health, Wellness And Fitness

MightyCall helped 911 Nurses GTA, a healthcare staffing agency, improve their communication as they grew. The agency used MightyCall to set up call trees and multi-level IVR, routing calls to the rig...ht department. Staff got personal extensions and could track missed calls, making sure no inquiry was missed. Call recording let managers review calls for quality assurance and training. These features made the agency more professional and improved client satisfaction.

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Apex Logistics International - Logistics

MightyCall helps Apex Logistics International manage global logistics operations. The company needed a cost-effective, flexible phone system for team communication. MightyCall offered competitive pri...cing and easy setup. Apex uses one business number with extensions for the whole team. Call transfer and shared minute pools make operations smooth. The mobile app lets staff stay connected anywhere.

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Black Creek Management Group - Financial Services

MightyCall helped Black Creek Management Group handle high call volumes in the debt collection industry. The company struggled with expensive phone bills and inefficient call handling, paying up to $...32,000 a month. With MightyCall's call center software and auto dialer, they increased daily inbound calls from 1,300 to 4,400 and made up to 25,000 outbound calls in a day. Live call monitoring and call recording improved agent performance and quality. Their monthly phone bill dropped to about $2,800, making operations 10 times cheaper.

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RestoPros - Consumer Services

MightyCall helped RestoPros, a restoration franchise, upgrade their business phone system. RestoPros needed a robust solution to support rapid growth and franchise expansion. They chose MightyCall fo...r its affordable pricing and strong features like call flow builder, SMS/MMS support, and call recording. The system improved call routing, compliance, and team communication. RestoPros grew by almost 100 locations in two years using MightyCall.

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2CT Media - Design

MightyCall helped 2CT Media improve business communication and work-life balance. The company used MightyCall for sales and project management, choosing it for its cost-effectiveness and features. Mi...ghtyCall's call log, call routing designer, and business hours settings made it easier to manage client and vendor calls. Employees now keep business and personal calls separate, reducing after-hours interruptions. The solution boosted productivity and helped the team deliver better results for clients.

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Anabolic Technology - Information Technology And Services

MightyCall helped Anabolic Technology manage high call volumes with its virtual phone system. The company used features like auto receptionist, call queues, and VIP caller to ensure no calls were mis...sed. MightyCall’s affordable pricing and flexible features made it easy for Anabolic Technology to support clients and scale as needed. The solution improved communication and customer support for this web design and marketing business.

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Frequently Asked Questions(FAQ)

for MightyCall

What is MightyCall used for?

MightyCall is a Contact Center Software mainly used by its customers to Acquire Customers and Improve Internal Communications by Call Recording, Conference Call Management and Contract Management .

What are the top features of MightyCall?

Recording, Personalization and Alerts: popups & Notifications are some of the top features of MightyCall.

Who uses MightyCall?

MightyCall is used by Information Technology And Services, Hospitality and Legal Services among other industries.

What are MightyCall alternatives?

XCALLY, VICIdial, Vocalcom and CallTools are popular alternatives for MightyCall.

Where is MightyCall located?

MightyCall is headquartered at 101 Alma St Apt. 105 Palo Alto, California 94301, US.
lightning

Peers used MightyCall for call recording and conference call management

MightyCall Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

2.90/5 ★

Read Reviews (2)
Analytics

4.29/5 ★

Read Reviews (13)
Custom Reports

4.25/5 ★

Read Reviews (128)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

2.90/5 ★

Read Reviews (2)
Analytics

4.29/5 ★

Read Reviews (13)
Custom Reports

4.25/5 ★

Read Reviews (128)

Software Failure Risk Guidance

?

for MightyCall

Overall Risk Meter

Low Medium High

Top Failure Risks for MightyCall

MightyCall News

Product

MightyCall Launches Industry-Leading Manual Control for Predictive Dialer - Up to 10 Lines Per Agent

MightyCall has launched a new manual control feature for its predictive dialer, enabling agents to manage up to 10 simultaneous outbound calls per agent. This enhancement gives sales and customer service teams greater flexibility and efficiency in high-volume call center operations. The update positions MightyCalls cloud call center software as a leader in predictive dialing capabilities for business communications.

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Awards

Call Center Monitoring: Tools, Technologies, and Best Practices, to Enhance Your Customer Service

MightyCall has been recognized as a Digital Innovator by the U.S. Chamber of Commerce. The company offers various solutions for call centers, including inbound and outbound services, dialers, and phone systems, catering to multiple industries.

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Awards

Inc. Names MightyCall as a 2024 Power Partner Award Winner - Yahoo Finance

MightyCall won the 2024 Power Partner Award from Inc.

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MightyCall Profile

Company Name

MightyCall

Company Website

https://www.mightycall.com/

HQ Location

101 Alma St Apt. 105 Palo Alto, California 94301, US

Employees

11-50

Social

Facebook Linkedin Twitter

Financials

PRIVATE