Comparison Summary
This comparison report of Genesys PureConnect vs. Toky is based on a specific set of business needs and context. The comparison uses 4669 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Genesys PureConnect and Toky
Genesys PureConnect, Toky, NICE CXone, Bright Pattern, etc., belong to a category of solutions that help Contact Center Software. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Genesys PureConnect covers Sales Call Management with Phone Calls, Helpdesk Management with Phone Calls, Engagement Management with Phone Calls, Conference Call Management with Offline, etc.
Toky focuses on Sales Call Management with Phone Calls, Helpdesk Management with Phone Calls, Communication Management with Phone Calls, Contact List Management with Phone Calls, etc.
"We manage hundreds of agents and hundreds of numbers, yet because of the ease of use of the PureConnect platform, we’re doing that with just one dedicated administrator. It’s really unheard of, and as a result and, it has saved us hundreds of thousa...nds of dollars annually. " - Paul Staehlin
"We needed to urgently set up a COVID-19 Volunteer helpline for the vulnerable and elderly in Wilton. Within 2 days we had implemented Toky, recruited and trained 24 call centre volunteers and gone live. The experience with Toky was totally fantastic.... I made a host of support calls during setup (I am not an IT geek) - they were very patient and responded clearly and successfully to every question. They were flexible on billing too. Everything worked perfectly. The Volunteer call centre is now up and running and working like a dream. " - Steve M
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Genesys | all-in-one omnichannel contact center and communications solution
Toky | Business Phone System & Integrated VoIP Service
Age
1990
Financials
PRIVATE
SEED
Business Need
Total Processes
(we found evidences for)
59
35
Total Goals
(we found evidences for)
11
7
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Improve efficiency
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Increase sales & revenue
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Improve ROI
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Improve internal communications
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Scale best practices
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Improve stakeholder relations
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Launch new products
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Improve digital and social presence
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Enter new markets internationally or locally
- See 8 more
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Increase sales & revenue
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Improve internal communications
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Acquire customers
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Enhance customer relationships
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Improve digital and social presence
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Build brand awareness
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Improve consistency
- See 4 more
Top Channels
Channels Used
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phone calls
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text SMS
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website
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e-mail
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chat
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Whatsapp
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user generated content
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blogs
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mobile
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offline
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Slack
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point of sale
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video
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events
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trade shows
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on premises
- See 13 more
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phone calls
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text SMS
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website
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e-mail
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chat
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Whatsapp
-
user generated content
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blogs
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mobile
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offline
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Slack
-
point of sale
-
video
-
events
-
trade shows
-
on premises
- See 13 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
