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Genesys PureConnect vs Upland InGenius: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Genesys PureConnect low Failure Risk for Upland InGenius low
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Comparison Summary

This comparison report of Genesys PureConnect vs. Upland InGenius is based on a specific set of business needs and context. The comparison uses 3340 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Genesys PureConnect and Upland InGenius

Genesys PureConnect, Upland InGenius, NICE CXone, Bright Pattern, etc., belong to a category of solutions that help Contact Center Software. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Genesys PureConnect covers Sales Call Management with Phone Calls, Helpdesk Management with Phone Calls, Engagement Management with Phone Calls, Conference Call Management with Offline, etc.

Upland InGenius focuses on Customer Feedback Management with Promotions, Helpdesk Management with Phone Calls, Sales Call Management with Phone Calls, Engagement Management with Phone Calls, etc.

"We manage hundreds of agents and hundreds of numbers, yet because of the ease of use of the PureConnect platform, we’re doing that with just one dedicated administrator. It’s really unheard of, and as a result and, it has saved us hundreds of thousa...nds of dollars annually. " - Paul Staehlin

"Upland InGenius was not only easy to implement with Microsoft Dynamics, but it was easy to use by our telemedicine physicians. Our reporting to management and the customer is much better, and we reduced our call time because the tool was so intuitiv...e. " - Diego Zuccolin

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Genesys PureConnect

Focus area

Genesys PureConnect is better than Upland InGenius for

Software Failure Risk

  • low

logo Upland InGenius

Focus area

Software Failure Risk

  • low

About

Genesys | all-in-one omnichannel contact center and communications solution

Deliver better service, sales, IT and HR support with CTI

Age

1990

2010

Financials

PRIVATE

PRIVATE

Business Need

Total Processes
(we found evidences for)

59

22

Total Goals
(we found evidences for)

11

4

Top Processes

Evidences indicate better relative satisfaction

sales call management

Read Reviews (245)

Read Reviews (15)

call recording

Read Reviews (172)

Read Reviews (8)

call analytics

Read Reviews (23)

Read Reviews (0)

call searching

Read Reviews (2)

Read Reviews (0)

helpdesk management

Read Reviews (203)

Read Reviews (21)

engagement management

Read Reviews (94)

Read Reviews (12)

engaging and following up

Read Reviews (45)

Read Reviews (6)

conference call management

Read Reviews (76)

Read Reviews (0)

contact list management

Read Reviews (47)

Read Reviews (1)

tracking contacts

Read Reviews (3)

Read Reviews (0)

customer feedback management

Read Reviews (37)

Read Reviews (22)

measuring customer satisfaction

Read Reviews (25)

Read Reviews (13)

measuring net promoter score

Read Reviews (1)

Read Reviews (7)

training & onboarding

Read Reviews (18)

Read Reviews (0)

workflow management

Read Reviews (15)

Read Reviews (5)

campaign management

Read Reviews (13)

Read Reviews (1)

campaign monitoring

Read Reviews (2)

Read Reviews (0)

communication management

Read Reviews (13)

Read Reviews (5)

tracking & monitoring communications

Read Reviews (5)

Read Reviews (3)

social media management

Read Reviews (11)

Read Reviews (0)

social media analytics

Read Reviews (11)

Read Reviews (0)

sales document management

Read Reviews (10)

Read Reviews (1)

contract management

Read Reviews (9)

Read Reviews (1)

revenue cycle management

Read Reviews (8)

Read Reviews (0)

motivation management

Read Reviews (4)

Read Reviews (0)

outbound marketing

Read Reviews (4)

Read Reviews (0)

lead qualification

Read Reviews (4)

Read Reviews (0)

billing and invoice management

Read Reviews (3)

Read Reviews (0)

performance management

Read Reviews (3)

Read Reviews (0)

content management

Read Reviews (3)

Read Reviews (0)

competitive intelligence

Read Reviews (2)

Read Reviews (0)

customer case management

Read Reviews (2)

Read Reviews (0)

touchpoint management

Read Reviews (2)

Read Reviews (0)

knowledge management

Read Reviews (1)

Read Reviews (6)

advocacy management

Read Reviews (0)

Read Reviews (8)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Improve efficiency

  • Increase sales & revenue

  • Improve ROI

  • Improve internal communications

  • Scale best practices

  • Improve stakeholder relations

  • Launch new products

  • Improve digital and social presence

  • Enter new markets internationally or locally

  • See 8 more

  • Enhance customer relationships

  • Acquire customers

  • Improve ROI

  • Scale best practices

  • See 1 more

Top Channels

Channels Used

  • phone calls

  • promotions

  • offline

  • on premises

  • omnichannel

  • See 2 more

  • phone calls

  • promotions

  • offline

  • on premises

  • omnichannel

  • See 2 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

low

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting