Comparison Summary
This comparison report of Genesys PureConnect vs. Upland InGenius is based on a specific set of business needs and context. The comparison uses 3340 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Genesys PureConnect and Upland InGenius
Genesys PureConnect, Upland InGenius, NICE CXone, Bright Pattern, etc., belong to a category of solutions that help Contact Center Software. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Genesys PureConnect covers Sales Call Management with Phone Calls, Helpdesk Management with Phone Calls, Engagement Management with Phone Calls, Conference Call Management with Offline, etc.
Upland InGenius focuses on Customer Feedback Management with Promotions, Helpdesk Management with Phone Calls, Sales Call Management with Phone Calls, Engagement Management with Phone Calls, etc.
"We manage hundreds of agents and hundreds of numbers, yet because of the ease of use of the PureConnect platform, we’re doing that with just one dedicated administrator. It’s really unheard of, and as a result and, it has saved us hundreds of thousa...nds of dollars annually. " - Paul Staehlin
"The ability to configure their product via the systems administration interface as well as the ability to customize CTI-driven workflows into ServiceNow is top notch. I highly recommend this product to others. " - Dan Blacker
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Genesys PureConnect
Focus area
Genesys PureConnect is better than Upland InGenius for
Software Failure Risk
About
Genesys | all-in-one omnichannel contact center and communications solution
Deliver better service, sales, IT and HR support with CTI
Age
1990
2010
Financials
PRIVATE
PRIVATE
Business Need
Total Processes
(we found evidences for)
59
22
Total Goals
(we found evidences for)
11
4
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Improve efficiency
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Increase sales & revenue
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Improve ROI
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Improve internal communications
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Scale best practices
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Improve stakeholder relations
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Launch new products
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Improve digital and social presence
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Enter new markets internationally or locally
- See 8 more
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Enhance customer relationships
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Acquire customers
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Improve ROI
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Scale best practices
- See 1 more
Top Channels
Channels Used
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phone calls
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promotions
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offline
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on premises
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omnichannel
- See 2 more
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phone calls
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promotions
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offline
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on premises
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omnichannel
- See 2 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
