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Genesys PureConnect vs Verint Speech Analytics: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Genesys PureConnect low Failure Risk for Verint Speech Analytics medium
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Comparison Summary

This comparison report of Genesys PureConnect vs. Verint Speech Analytics is based on a specific set of business needs and context. The comparison uses 3164 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Genesys PureConnect and Verint Speech Analytics

Genesys PureConnect, Verint Speech Analytics, NICE CXone, Bright Pattern, etc., belong to a category of solutions that help Contact Center Software. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Genesys PureConnect covers Sales Call Management with Phone Calls, Helpdesk Management with Phone Calls, Engagement Management with Phone Calls, Conference Call Management with Offline, etc.

Verint Speech Analytics focuses on Sales Call Management with Phone Calls, Engagement Management with Omnichannel, Customer Feedback Management with Phone Calls, Contact List Management with Phone Calls, etc.

"We manage hundreds of agents and hundreds of numbers, yet because of the ease of use of the PureConnect platform, we’re doing that with just one dedicated administrator. It’s really unheard of, and as a result and, it has saved us hundreds of thousa...nds of dollars annually. " - Paul Staehlin

"By using Verint Speech Analytics to analyze agent and customer dialogue, we identify behaviors that drive the perfect experience. " - Ditte Gjørup Larsen

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Genesys PureConnect

Focus area

Genesys PureConnect is better than Verint Speech Analytics for

Software Failure Risk

  • low

logo Verint Speech Analytics

Focus area

Software Failure Risk

  • medium

About

Genesys | all-in-one omnichannel contact center and communications solution

Speech Analytics | Voice of the Customer (VoC) | Verint

Age

1990

Financials

PRIVATE

IPO

Business Need

Total Processes
(we found evidences for)

59

20

Total Goals
(we found evidences for)

11

3

Top Processes

Evidences indicate better relative satisfaction

sales call management

Read Reviews (245)

Read Reviews (21)

call recording

Read Reviews (172)

Read Reviews (15)

call analytics

Read Reviews (23)

Read Reviews (1)

call searching

Read Reviews (2)

Read Reviews (2)

helpdesk management

Read Reviews (203)

Read Reviews (4)

engagement management

Read Reviews (94)

Read Reviews (12)

engaging and following up

Read Reviews (45)

Read Reviews (5)

conference call management

Read Reviews (76)

Read Reviews (0)

contact list management

Read Reviews (47)

Read Reviews (7)

tracking contacts

Read Reviews (3)

Read Reviews (0)

customer feedback management

Read Reviews (37)

Read Reviews (9)

measuring customer satisfaction

Read Reviews (25)

Read Reviews (9)

training & onboarding

Read Reviews (18)

Read Reviews (0)

workflow management

Read Reviews (15)

Read Reviews (0)

campaign management

Read Reviews (13)

Read Reviews (0)

campaign monitoring

Read Reviews (2)

Read Reviews (0)

communication management

Read Reviews (13)

Read Reviews (0)

tracking & monitoring communications

Read Reviews (5)

Read Reviews (0)

social media management

Read Reviews (11)

Read Reviews (0)

social media analytics

Read Reviews (11)

Read Reviews (0)

sales document management

Read Reviews (10)

Read Reviews (0)

contract management

Read Reviews (9)

Read Reviews (0)

revenue cycle management

Read Reviews (8)

Read Reviews (0)

motivation management

Read Reviews (4)

Read Reviews (0)

outbound marketing

Read Reviews (4)

Read Reviews (0)

lead qualification

Read Reviews (4)

Read Reviews (0)

billing and invoice management

Read Reviews (3)

Read Reviews (0)

performance management

Read Reviews (3)

Read Reviews (0)

content management

Read Reviews (3)

Read Reviews (0)

competitive intelligence

Read Reviews (2)

Read Reviews (1)

customer case management

Read Reviews (2)

Read Reviews (0)

touchpoint management

Read Reviews (2)

Read Reviews (0)

knowledge management

Read Reviews (1)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Improve efficiency

  • Increase sales & revenue

  • Improve ROI

  • Improve internal communications

  • Scale best practices

  • Improve stakeholder relations

  • Launch new products

  • Improve digital and social presence

  • Enter new markets internationally or locally

  • See 8 more

  • Improve efficiency

  • Enhance customer relationships

  • Increase sales & revenue

Top Channels

Channels Used

  • phone calls

  • omnichannel

  • website

  • offline

  • on premises

  • See 2 more

  • phone calls

  • omnichannel

  • website

  • offline

  • on premises

  • See 2 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

low

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No Data

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Integration Risk

low

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medium

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Migration Risk

medium

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No Data

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting