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Compare Genesys PureConnect vs Vocalcom

Failure Risk Guidance Security Report ?

Failure Risk for Genesys PureConnect low Failure Risk for Vocalcom low
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Comparison Summary

For Genesys PureConnect vs Vocalcom comparison, Our AI algorithm looked at 4411 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Genesys PureConnect and Vocalcom to solve their respective business needs.

Pros and cons of Genesys PureConnect and Vocalcom

Genesys PureConnect is more suited to businesses that require Sales Call Management with Phone Calls and Helpdesk Management with Phone Calls where as Vocalcom is focused towards Engagement Management with Omnichannel and Communication Management with E-Mail .

Both Genesys PureConnect and Vocalcom are Contact Center Software software, peers recommend Genesys PureConnect for conference call management and call analytics where as Vocalcom is more known for sending & publishing communications and communication management .

logo Genesys PureConnect

Focus area

Genesys PureConnect is better than Vocalcom for

Software Failure Risk

  • low

logo Vocalcom

Focus area

Vocalcom is better than Genesys PureConnect for

Software Failure Risk

  • low

About

Genesys | all-in-one omnichannel contact center and communications solution

Vocalcom: AI Powered Contact Center Software

Age

1990

Financials

PRIVATE

PRIVATE

Business Need

Total Processes
(we found evidences for)

59

59

Total Goals
(we found evidences for)

11

10

Top Processes

Evidences indicate better relative satisfaction

sales call management

Read Reviews (245)

Read Reviews (61)

call recording

Read Reviews (172)

Read Reviews (59)

call analytics

Read Reviews (23)

Read Reviews (0)

call searching

Read Reviews (2)

Read Reviews (0)

helpdesk management

Read Reviews (203)

Read Reviews (66)

engagement management

Read Reviews (94)

Read Reviews (126)

engaging and following up

Read Reviews (45)

Read Reviews (64)

conference call management

Read Reviews (76)

Read Reviews (0)

contact list management

Read Reviews (47)

Read Reviews (71)

tracking contacts

Read Reviews (3)

Read Reviews (0)

customer feedback management

Read Reviews (37)

Read Reviews (45)

measuring customer satisfaction

Read Reviews (25)

Read Reviews (25)

measuring net promoter score

Read Reviews (1)

Read Reviews (5)

training & onboarding

Read Reviews (18)

Read Reviews (5)

workflow management

Read Reviews (15)

Read Reviews (2)

campaign management

Read Reviews (13)

Read Reviews (4)

campaign monitoring

Read Reviews (2)

Read Reviews (0)

communication management

Read Reviews (13)

Read Reviews (99)

tracking & monitoring communications

Read Reviews (5)

Read Reviews (51)

sending & publishing communications

Read Reviews (1)

Read Reviews (40)

social media management

Read Reviews (11)

Read Reviews (29)

social media analytics

Read Reviews (11)

Read Reviews (0)

sales document management

Read Reviews (10)

Read Reviews (7)

contract management

Read Reviews (9)

Read Reviews (2)

proposal & quote management

Read Reviews (1)

Read Reviews (2)

revenue cycle management

Read Reviews (8)

Read Reviews (0)

motivation management

Read Reviews (4)

Read Reviews (0)

outbound marketing

Read Reviews (4)

Read Reviews (0)

lead qualification

Read Reviews (4)

Read Reviews (0)

billing and invoice management

Read Reviews (3)

Read Reviews (0)

performance management

Read Reviews (3)

Read Reviews (0)

content management

Read Reviews (3)

Read Reviews (0)

competitive intelligence

Read Reviews (2)

Read Reviews (1)

customer case management

Read Reviews (2)

Read Reviews (1)

touchpoint management

Read Reviews (2)

Read Reviews (4)

rating and review management

Read Reviews (1)

Read Reviews (3)

lifetime value management

Read Reviews (1)

Read Reviews (4)

conversion management

Read Reviews (1)

Read Reviews (2)

channel management

Read Reviews (1)

Read Reviews (3)

loyalty management

Read Reviews (0)

Read Reviews (3)

generation of new leads

Read Reviews (0)

Read Reviews (3)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Improve efficiency

  • Increase sales & revenue

  • Improve ROI

  • Improve internal communications

  • Scale best practices

  • Improve stakeholder relations

  • Launch new products

  • Improve digital and social presence

  • Enter new markets internationally or locally

  • See 8 more

  • Acquire customers

  • Enhance customer relationships

  • Increase sales & revenue

  • Improve ROI

  • Improve digital and social presence

  • Scale best practices

  • Improve efficiency

  • Launch new products

  • Improve stakeholder relations

  • Improve brand engagement

  • See 7 more

Top Channels

Channels Used

  • phone calls

  • e-mail

  • text SMS

  • mobile

  • social media

  • omnichannel

  • chat

  • user generated content

  • blogs

  • video

  • offline

  • on premises

  • website

  • promotions

  • Facebook

  • Whatsapp

  • games

  • point of sale

  • coupons

  • See 16 more

  • phone calls

  • e-mail

  • text SMS

  • mobile

  • social media

  • omnichannel

  • chat

  • user generated content

  • blogs

  • video

  • offline

  • on premises

  • website

  • promotions

  • Facebook

  • Whatsapp

  • games

  • point of sale

  • coupons

  • See 16 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

low

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low

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Integration Risk

low

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low

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Migration Risk

medium

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low

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting