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GetFeedback vs CustomerCount: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for GetFeedback low Failure Risk for CustomerCount medium
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Comparison Summary

This comparison report of GetFeedback vs. CustomerCount is based on a specific set of business needs and context. The comparison uses 4455 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing GetFeedback and CustomerCount

GetFeedback, CustomerCount, Nicereply, Survicate, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

GetFeedback covers Collecting Feedback, Engaging Conversational Surveys with E-Mail, Training & Onboarding, Campaign Management with E-Mail, etc.

CustomerCount focuses on Collecting Feedback with Promotions, Engaging Conversational Surveys, Loyalty Management, Social Media Management with Social Media, etc.

"GetFeedback empowers us to easily measure our customer experience and identify key drivers behind customer satisfaction. With GetFeedback, we've seen an incredible 14% lift in customer satisfaction. Their powerful Salesforce integration also enables... us to connect feedback data with operational data to quickly access insights and take action. " - Mike Cancel

"CustomerCount developed the online feedback system with a thorough knowledge of timesharing and its various components. We can follow up post timeshare stays and tours to zone in on positives and negatives that allow us to make the sales experience ...better and create great vacations for our guests. " - Breckenridge Grand Vacations

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo GetFeedback

Focus area

GetFeedback is better than CustomerCount for

Software Failure Risk

  • low

logo CustomerCount

Focus area

Software Failure Risk

  • medium

About

Feedback Management Tool to Collect, Integrate, Visualize CX data

Customer Feedback Tool to Add More Accountability and Improve Process Simultaneously

Age

1999

Financials

PRIVATE

NA

Business Need

Total Processes
(we found evidences for)

63

43

Total Goals
(we found evidences for)

15

13

Top Processes

Evidences indicate better relative satisfaction

customer feedback management

Read Reviews (542)

Read Reviews (127)

measuring net promoter score

Read Reviews (172)

Read Reviews (25)

measuring customer satisfaction

Read Reviews (108)

Read Reviews (15)

engagement management

Read Reviews (142)

Read Reviews (37)

engaging and following up

Read Reviews (105)

Read Reviews (22)

campaign management

Read Reviews (29)

Read Reviews (0)

campaign monitoring

Read Reviews (23)

Read Reviews (0)

training & onboarding

Read Reviews (29)

Read Reviews (2)

social media management

Read Reviews (26)

Read Reviews (15)

social media analytics

Read Reviews (25)

Read Reviews (5)

engaging on social media

Read Reviews (1)

Read Reviews (4)

workflow management

Read Reviews (26)

Read Reviews (0)

communication management

Read Reviews (20)

Read Reviews (7)

sending & publishing communications

Read Reviews (18)

Read Reviews (7)

customise loyalty program

Read Reviews (17)

Read Reviews (6)

helpdesk management

Read Reviews (14)

Read Reviews (6)

lifetime value management

Read Reviews (11)

Read Reviews (0)

content management

Read Reviews (10)

Read Reviews (0)

content publishing

Read Reviews (2)

Read Reviews (0)

generation of new leads

Read Reviews (8)

Read Reviews (0)

knowledge management

Read Reviews (8)

Read Reviews (1)

rating and review management

Read Reviews (7)

Read Reviews (3)

sales review & feedback

Read Reviews (6)

Read Reviews (0)

contact list management

Read Reviews (6)

Read Reviews (6)

sales call management

Read Reviews (5)

Read Reviews (0)

sales document management

Read Reviews (5)

Read Reviews (3)

contract management

Read Reviews (2)

Read Reviews (0)

proposal & quote management

Read Reviews (2)

Read Reviews (3)

relationship management

Read Reviews (3)

Read Reviews (0)

competitive intelligence

Read Reviews (3)

Read Reviews (6)

customer case management

Read Reviews (3)

Read Reviews (0)

business development

Read Reviews (2)

Read Reviews (0)

lead qualification

Read Reviews (2)

Read Reviews (1)

performance management

Read Reviews (0)

Read Reviews (4)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Scale best practices

  • Improve brand engagement

  • Improve ROI

  • Increase sales & revenue

  • Enter new markets internationally or locally

  • Increase average basket value

  • Improve consistency

  • Improve efficiency

  • Establish thought leadership

  • Improve internal communications

  • Launch new products

  • Grow market share

  • Improve digital and social presence

  • See 12 more

  • Enhance customer relationships

  • Improve stakeholder relations

  • Improve efficiency

  • Increase sales & revenue

  • Acquire customers

  • Launch new products

  • Grow market share

  • Improve brand engagement

  • Build brand awareness

  • Improve ROI

  • Enter new markets internationally or locally

  • Improve digital and social presence

  • Improve internal communications

  • See 10 more

Top Channels

Channels Used

  • promotions

  • social media

  • e-mail

  • phone calls

  • website

  • print media

  • magazine

  • text SMS

  • video

  • mass media

  • radio

  • offline

  • events

  • trade shows

  • See 11 more

  • promotions

  • social media

  • e-mail

  • phone calls

  • website

  • print media

  • magazine

  • text SMS

  • video

  • mass media

  • radio

  • offline

  • events

  • trade shows

  • See 11 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

low

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low

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Integration Risk

low

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low

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Migration Risk

low

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting