cuspera logo CUSPERA
Search Your Reports For Vendors
Your Reports For Vendors

GetFeedback vs Medallia Agent Connect: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for GetFeedback low Failure Risk for Medallia Agent Connect low
Know More

Comparison Summary

This comparison report of GetFeedback vs. Medallia Agent Connect is based on a specific set of business needs and context. The comparison uses 4815 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing GetFeedback and Medallia Agent Connect

GetFeedback, Medallia Agent Connect, Nicereply, Survicate, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

GetFeedback covers Collecting Feedback, Engaging Conversational Surveys with E-Mail, Training & Onboarding, Campaign Management with E-Mail, etc.

Medallia Agent Connect focuses on Collecting Feedback, Engaging Conversational Surveys, Coaching, Performance Management, etc.

"GetFeedback's comprehensive platform helps us measure and improve our end-to-end customer experience. It's so powerful and flexible, and the Salesforce integration is key. " - Lauren Jenkins

"Stella Connect is painting a much bigger, more detailed picture of what our members are experiencing, and it’s giving us the real-time performance insights we need to motivate and coach our teams more effectively. To get the same level of visibility... into agent performance as we get with Stella Connect, we’d have to hire more than 50 new employees. I can’t imagine going back to the way things were before. " - Omar Recendiz

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo GetFeedback

Focus area

GetFeedback is better than Medallia Agent Connect for

Software Failure Risk

  • low

logo Medallia Agent Connect

Focus area

Medallia Agent Connect is better than GetFeedback for

Software Failure Risk

  • low

About

Feedback Management Tool to Collect, Integrate, Visualize CX data

Empower your customer service teams from anywhere

Age

1999

2001

Financials

PRIVATE

SERIES F

Business Need

Total Processes
(we found evidences for)

63

35

Total Goals
(we found evidences for)

15

13

Top Processes

Evidences indicate better relative satisfaction

customer feedback management

Read Reviews (542)

Read Reviews (136)

measuring net promoter score

Read Reviews (172)

Read Reviews (4)

measuring customer satisfaction

Read Reviews (108)

Read Reviews (34)

engagement management

Read Reviews (142)

Read Reviews (89)

engaging and following up

Read Reviews (105)

Read Reviews (72)

campaign management

Read Reviews (29)

Read Reviews (1)

campaign monitoring

Read Reviews (23)

Read Reviews (0)

training & onboarding

Read Reviews (29)

Read Reviews (20)

social media management

Read Reviews (26)

Read Reviews (0)

social media analytics

Read Reviews (25)

Read Reviews (0)

workflow management

Read Reviews (26)

Read Reviews (7)

communication management

Read Reviews (20)

Read Reviews (1)

sending & publishing communications

Read Reviews (18)

Read Reviews (1)

loyalty management

Read Reviews (18)

Read Reviews (7)

customise loyalty program

Read Reviews (17)

Read Reviews (1)

helpdesk management

Read Reviews (14)

Read Reviews (17)

lifetime value management

Read Reviews (11)

Read Reviews (1)

content management

Read Reviews (10)

Read Reviews (0)

content publishing

Read Reviews (2)

Read Reviews (0)

generation of new leads

Read Reviews (8)

Read Reviews (0)

knowledge management

Read Reviews (8)

Read Reviews (1)

rating and review management

Read Reviews (7)

Read Reviews (20)

sales review & feedback

Read Reviews (6)

Read Reviews (12)

contact list management

Read Reviews (6)

Read Reviews (1)

sales call management

Read Reviews (5)

Read Reviews (8)

sales document management

Read Reviews (5)

Read Reviews (0)

contract management

Read Reviews (2)

Read Reviews (0)

proposal & quote management

Read Reviews (2)

Read Reviews (0)

relationship management

Read Reviews (3)

Read Reviews (0)

competitive intelligence

Read Reviews (3)

Read Reviews (0)

customer case management

Read Reviews (3)

Read Reviews (0)

business development

Read Reviews (2)

Read Reviews (1)

lead qualification

Read Reviews (2)

Read Reviews (1)

performance management

Read Reviews (0)

Read Reviews (25)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Scale best practices

  • Improve brand engagement

  • Improve ROI

  • Increase sales & revenue

  • Enter new markets internationally or locally

  • Increase average basket value

  • Improve consistency

  • Improve efficiency

  • Establish thought leadership

  • Improve internal communications

  • Launch new products

  • Grow market share

  • Improve digital and social presence

  • See 12 more

  • Enhance customer relationships

  • Improve efficiency

  • Acquire customers

  • Build brand awareness

  • Improve ROI

  • Launch new products

  • Scale best practices

  • Improve brand engagement

  • Improve consistency

  • Improve visibility

  • Increase sales & revenue

  • Establish thought leadership

  • Enter new markets internationally or locally

  • See 10 more

Top Channels

Channels Used

  • phone calls

  • promotions

  • chat

  • e-mail

  • games

  • website

  • offline

  • user generated content

  • blogs

  • on premises

  • video

  • point of sale

  • coupons

  • Slack

  • See 11 more

  • phone calls

  • promotions

  • chat

  • e-mail

  • games

  • website

  • offline

  • user generated content

  • blogs

  • on premises

  • video

  • point of sale

  • coupons

  • Slack

  • See 11 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Security & Privacy Risk

low

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Integration Risk

low

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Migration Risk

low

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting