Comparison Summary
This comparison report of GetFeedback vs. Medallia Agent Connect is based on a specific set of business needs and context. The comparison uses 4815 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing GetFeedback and Medallia Agent Connect
GetFeedback, Medallia Agent Connect, Nicereply, Survicate, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
GetFeedback covers Collecting Feedback, Engaging Conversational Surveys with E-Mail, Training & Onboarding, Campaign Management with E-Mail, etc.
Medallia Agent Connect focuses on Collecting Feedback, Engaging Conversational Surveys, Coaching, Performance Management, etc.
"GetFeedback has created a whole new way for us to listen to our customers, and the insights are changing the way we do business. " - Dan Darcy
"With Stella Connect, we can pinpoint actionable bits of feedback that our team leaders can use in one-on-one meetings to push our Event Experts to get better and better " - SeatGeek
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Medallia Agent Connect
Focus area
Medallia Agent Connect is better than GetFeedback for
Software Failure Risk
About
Feedback Management Tool to Collect, Integrate, Visualize CX data
Empower your customer service teams from anywhere
Age
1999
2001
Financials
PRIVATE
SERIES F
Business Need
Total Processes
(we found evidences for)
63
35
Total Goals
(we found evidences for)
15
13
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Scale best practices
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Improve brand engagement
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Improve ROI
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Increase sales & revenue
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Enter new markets internationally or locally
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Increase average basket value
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Improve consistency
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Improve efficiency
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Establish thought leadership
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Improve internal communications
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Launch new products
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Grow market share
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Improve digital and social presence
- See 12 more
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Enhance customer relationships
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Improve efficiency
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Acquire customers
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Build brand awareness
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Improve ROI
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Launch new products
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Scale best practices
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Improve brand engagement
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Improve consistency
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Improve visibility
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Increase sales & revenue
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Establish thought leadership
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Enter new markets internationally or locally
- See 10 more
Top Channels
Channels Used
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phone calls
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promotions
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chat
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e-mail
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games
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website
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offline
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user generated content
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blogs
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on premises
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video
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point of sale
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coupons
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Slack
- See 11 more
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phone calls
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promotions
-
chat
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e-mail
-
games
-
website
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offline
-
user generated content
-
blogs
-
on premises
-
video
-
point of sale
-
coupons
-
Slack
- See 11 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
