GetFeedback vs. SmartSurvey: Customer Feedback Management Solution Comparison 2025

Overview: GetFeedback and SmartSurvey as Customer Feedback Management Category solutions.

GetFeedback and SmartSurvey provide powerful solutions in the Customer Feedback Management space, each with its unique strengths. GetFeedback excels in engaging surveys and net promoter score measurement, serving primarily enterprise-level clients in tech industries. SmartSurvey shines with robust custom reporting and compliance features, finding a niche in government and transportation sectors. Understanding each product's strengths can help businesses choose the best fit for their specific needs and strategic goals.

GetFeedback: GetFeedback is a CX platform that reveals customer insights. It enables timely actions based on understanding the "why."

SmartSurvey: SmartSurvey offers an advanced, user-friendly online survey tool for creating and distributing surveys. Results can be analyzed graphically by a UK-based team.

GetFeedback and SmartSurvey: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

GetFeedback facilitates collecting feedback, engaging conversational surveys, and measuring net promoter score, supporting users in enhancing customer interactions. read more →

SmartSurvey focuses on collecting feedback, engaging conversational surveys, and communication management, which cater to dynamic customer interaction needs. read more →

Business Goals

GetFeedback assists users in improving customer satisfaction and acquiring customers, aligning with objectives to enhance engagement and revenue. read more →

SmartSurvey helps in improving customer satisfaction and building brand awareness, suiting businesses aiming for increased visibility and efficiency. read more →

Core Features

GetFeedback offers analytics, custom reports, and integration, benefiting users needing robust data management and reporting capabilities. read more →

SmartSurvey provides custom reports, compliance features, and security measures, appealing to users needing stringent data governance. read more →

Vendor Support

GetFeedback provides 24/7 support and multiple communication channels, which suits enterprises needing rapid and reliable assistance. read more →

SmartSurvey offers comprehensive support including chat and phone support, ideal for users requiring accessible and varied assistance options. read more →

Segments and Industries

GetFeedback is popular among enterprise customers in IT and software sectors, reflecting its fit for tech-driven environments. read more →

SmartSurvey serves mid-market clients in government and transportation, highlighting its adaptability to public sector processes. read more →

Operational Alignment

GetFeedback integrates well into large-scale operations, ensuring smooth workflow for complex enterprise environments. read more →

SmartSurvey aligns with structured processes, providing robust options for government and educational sectors needing reliable solutions. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

low

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low

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Integration Risk

low

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low

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Migration Risk

low

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medium

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IT and Other Capabilities

Low
Medium
High

Ease of migration

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Data

Data Import

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Data Export

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Support

24/7 Support

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Email Support

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Phone Support

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Chat Support

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Others

Analytics

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Custom Reports

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AI Powered

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Most deployed common Use Cases for GetFeedback and SmartSurvey

How can GetFeedback and SmartSurvey enhance your Collecting Feedback process?

Getfeedback and Smartsurvey are both platforms used to gather feedback. Getfeedback focuses on collecting customer sentiment and measuring satisfaction, particularly through Net Promoter Score (NPS) surveys. Smartsurvey offers a wider range of question types, allowing for more diverse survey creation and analysis. Both platforms enable businesses to collect feedback from customers and staff.

"...Customize built-in survey templates for customer satisfaction (CSAT), Net Promoter Score, employee engagement, sales, events, marketing, and product research ... or design your own survey using a variety of question types...." Peer review

"...I totally enjoy using SurveyMoz to design online feedback polls for customers and clients...." Peer review by Farouq D, Sales Head

What solutions does GetFeedback and SmartSurvey provide for Engaging Conversational Surveys?

Both Getfeedback and Smartsurvey offer features to create engaging surveys. Getfeedback focuses on creating visually appealing and personalized surveys, while Smartsurvey emphasizes ease of use and analysis. Getfeedback provides advanced features like survey logic and merge fields, while Smartsurvey offers email and SMS distribution options. However, Getfeedback lacks built-in follow-up reminders, while Smartsurvey lacks automated data extraction capabilities.

"...GetFeedback is a modern online survey software application that allows anyone to create visually engaging, branded, mobile-ready surveys in minutes...." Peer review from Featured Customers