Comparison Summary

GetFeedback: GetFeedback is a CX platform that reveals customer insights. It enables timely actions based on understanding the "why."

SmartSurvey: SmartSurvey offers an advanced, user-friendly online survey tool for creating and distributing surveys. Results can be analyzed graphically by a UK-based team.

logo GetFeedback

Focus area

GetFeedback is better than SmartSurvey for

Software Failure Risk

  • low

logo SmartSurvey

Focus area

SmartSurvey is better than GetFeedback for

Software Failure Risk

  • low

GetFeedback and SmartSurvey: Customer Satisfaction Data

Most deployed common Use Cases for GetFeedback and SmartSurvey

How can GetFeedback and SmartSurvey enhance your Collecting Feedback process?

Getfeedback and Smartsurvey are both platforms used to gather feedback. Getfeedback focuses on collecting customer sentiment and measuring satisfaction, particularly through Net Promoter Score (NPS) surveys. Smartsurvey offers a wider range of question types, allowing for more diverse survey creation and analysis. Both platforms enable businesses to collect feedback from customers and staff.
"...It helps better customer service because people can give feedback to your survey without feeling pressured it helps better customer service because everyone uses their phones and can give feedback easily..." Peer review by Anabel G., Banking
"...I totally enjoy using SurveyMoz to design online feedback polls for customers and clients...." Peer review by Farouq D, Sales Head

What benefits does GetFeedback and SmartSurvey offer for Engaging Conversational Surveys?


GetFeedback in Action: Unique Use Cases

How can GetFeedback optimize your Training & Onboarding Workflow?

Why is GetFeedback the best choice for Campaign Management?

What benefits does GetFeedback offer for Automated Workflows?


SmartSurvey in Action: Unique Use Cases

How does SmartSurvey address your Social Media Management Challenges?

How can SmartSurvey enhance your Communication Management process?

What solutions does SmartSurvey provide for Market Research?

About

Feedback Management Tool to Collect, Integrate, Visualize CX data

Feedback Management Tool to create online surveys and forms

Age

1999

Financials

PRIVATE

PRIVATE

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

low

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low

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Integration Risk

low

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low

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Migration Risk

low

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medium

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Business Setting