GetFeedback vs. SmartSurvey: Comparing Best Customer Feedback Management Solutions 2026

Overview: GetFeedback and SmartSurvey as Customer Feedback Management Category solutions.

GetFeedback and SmartSurvey provide powerful solutions in the Customer Feedback Management space, each with its unique strengths. GetFeedback excels in engaging surveys and net promoter score measurement, serving primarily enterprise-level clients in tech industries. SmartSurvey shines with robust custom reporting and compliance features, finding a niche in government and transportation sectors. Understanding each product's strengths can help businesses choose the best fit for their specific needs and strategic goals.

Top use cases: GetFeedback vs SmartSurvey

Use cases tied to GetFeedback and SmartSurvey from verified data sources. Click any use case for supporting evidences.

GetFeedback
SmartSurvey
Shared by both · Use cases
GetFeedback SmartSurvey

Top Capabilities: GetFeedback vs SmartSurvey

Lengths: relative topic prominence (square-root scale) · Labels: comparison split. Click any item for supporting evidences.

GetFeedback
Shared
SmartSurvey
Shared by both · Topics
GetFeedback only
SmartSurvey only

Deployed Industries: GetFeedback vs SmartSurvey

Lengths: relative industry prominence (square-root scale) · Labels: comparison split. Click any item for supporting evidences.

GetFeedback
Shared
SmartSurvey
Shared by both · Industries
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SmartSurvey only

Deployed Market Segments: GetFeedback vs SmartSurvey

Share of peer evidence by company size for GetFeedback and SmartSurvey. Each product segments add up to 100%. Click any segment for supporting evidence.

GetFeedback 100%
SmartSurvey 100%

GetFeedback: GetFeedback is a CX platform that reveals customer insights. It enables timely actions based on understanding the "why."

SmartSurvey: SmartSurvey offers an advanced, user-friendly online survey tool for creating and distributing surveys. Results can be analyzed graphically by a UK-based team.

Key Capabilities Supported

GetFeedback facilitates collecting feedback, engaging conversational surveys, and measuring net promoter score, supporting users in enhancing customer interactions. →

SmartSurvey focuses on collecting feedback, engaging conversational surveys, and communication management, which cater to dynamic customer interaction needs. →

Business Goals

GetFeedback assists users in improving customer satisfaction and acquiring customers, aligning with objectives to enhance engagement and revenue. →

SmartSurvey helps in improving customer satisfaction and building brand awareness, suiting businesses aiming for increased visibility and efficiency. →

Core Features

GetFeedback offers analytics, custom reports, and integration, benefiting users needing robust data management and reporting capabilities. →

SmartSurvey provides custom reports, compliance features, and security measures, appealing to users needing stringent data governance. →

Vendor Support

GetFeedback provides 24/7 support and multiple communication channels, which suits enterprises needing rapid and reliable assistance. →

SmartSurvey offers comprehensive support including chat and phone support, ideal for users requiring accessible and varied assistance options. →

Segments and Industries

GetFeedback is popular among enterprise customers in IT and software sectors, reflecting its fit for tech-driven environments. →

SmartSurvey serves mid-market clients in government and transportation, highlighting its adaptability to public sector processes. →

Operational Alignment

GetFeedback integrates well into large-scale operations, ensuring smooth workflow for complex enterprise environments. →

SmartSurvey aligns with structured processes, providing robust options for government and educational sectors needing reliable solutions. →

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GetFeedback and SmartSurvey: Best activities based on customer satisfaction

Most deployed common Activities for GetFeedback and SmartSurvey

Why is GetFeedback and SmartSurvey the best choice for Collecting Feedback?
Getfeedback and Smartsurvey are both platforms used to gather feedback. Getfeedback focuses on collecting customer sentiment and measuring satisfaction, particularly through Net Promoter Score (NPS) surveys. Smartsurvey offers a wider range of question types, allowing for more diverse survey creation and analysis. Both platforms enable businesses to collect feedback from customers and staff.
"...We used to manually pull a list of customers to survey and upload it all to our survey tool...." Peer review by Jan B., Real Estate
"...Surveying potential customers to understand and provide the service they require Collecting end point data...." Peer review by Administrator
How does GetFeedback and SmartSurvey address your Engaging Conversational Surveys Challenges?
Both Getfeedback and Smartsurvey offer features to create engaging surveys. Getfeedback focuses on creating visually appealing and personalized surveys, while Smartsurvey emphasizes ease of use and analysis. Getfeedback provides advanced features like survey logic and merge fields, while Smartsurvey offers email and SMS distribution options. However, Getfeedback lacks built-in follow-up reminders, while Smartsurvey lacks automated data extraction capabilities.
"...driven surveys to get real feedback on how various components of the product were working and future direction Incredibly simple to use and you discover this simplicity leads your teams to engaging more with customers, partners, and each other in a structured way...." Peer review by Narinder S., Information Technology and Services
"...As a small school wanting to engage both our parents/carers and children we needed a survey tool that was simple to use and easy to analyse results from and SmartSurvey delivered this...." Peer review by Phill Weaver

GetFeedback in Action: Unique Activities

How does GetFeedback facilitate Training & Onboarding?
GetFeedback helps organizations create and deploy surveys to understand customer needs. These surveys are used to improve the onboarding process for new customers. GetFeedback enables organizations to collect feedback, analyze data, and implement improvements, ultimately leading to better customer experiences.
"...GetFeedback allows us to quickly and easily customize surveys that allow our onboarding process to go much smoother and be much more efficient...." Peer review by User
How can GetFeedback optimize your Campaign Management Workflow?
GetFeedback enables the creation of surveys, which can be used to gather customer feedback and improve business decisions. The program integrates with other tools like Campaign Monitor and Salesforce to streamline workflows and provide valuable insights. GetFeedback is a premium service, and may not be accessible to all businesses.
"...I would recommend looking into the near seamless integrations with both campaign monitor and salesforce and the triangle of services you can create for feedback, client management and communication through these platforms...." Peer review by Administrator
What solutions does GetFeedback provide for Automated Workflows?
GetFeedback facilitates automated workflows, enabling organizations to create surveys and integrate them into existing processes. These workflows can trigger actions, such as sending emails or creating tasks, based on survey responses. GetFeedback integrates with platforms like Salesforce, allowing organizations to streamline operations and gather valuable customer insights.
"...This also drives a number of calls to action with internal teams via SFDC workflows and Gainsight...." Peer review by Scott Superko, Senior Analyst, Renewals and Customer Success Operations, Okta, Inc.

SmartSurvey in Action: Unique Activities

Why is SmartSurvey the best choice for Social Media Management?
SmartSurvey allows users to share surveys on social media platforms. Users can also embed surveys on web pages and track survey links through social media. The platform facilitates analysis and reporting of survey responses, including text analysis and data export, enabling users to leverage social media for effective research and insights.
"...You can embed surveys in web pages using a copy/paste embed code and share them across social sites...." Peer review from Featured Customers
What benefits does SmartSurvey offer for Communication Management?
Smartsurvey offers various communication channels for distributing surveys, including email, SMS, and social media. The platform allows for tracking survey responses and sending email alerts upon completion. Additionally, Smartsurvey enables scheduling automated email distribution of exported data.
"...Good interface with attractive options for survey Very easy to set up and publish Give good information of analysis with good range of display and presentation options...." Peer review by Paul M., CEO Academy Trust, Education
What solutions does SmartSurvey provide for Market Research?
SmartSurvey offers robust survey tools for collecting data. The platform supports various market research methods, including surveys, interviews, and focus groups. SmartSurvey facilitates analyzing data for vital insights.
"...When you create a survey or perform other forms of market research, the questions you ask are of the utmost ... ..." Articles Archive

News

Latest GetFeedback news

SurveyMonkey announced the launch of plugin in ChatGPT

SurveyMonkey launched a new plugin for ChatGPT, enabling users to create, edit, and analyze surveys directly within the chat interface. This integration allows teams to gather and interpret feedback seamlessly, enhancing decision-making processes without leaving ChatGPT. The plugin is powered by Model Context Protocol and is available via the ChatGPT Plugin Directory.

12/08/2026 - source

Latest SmartSurvey news

New CSAT/eSAT Calculation Now Available - Product Update - SmartSurvey

SmartSurvey has launched a new CSAT/eSAT calculation feature for Enterprise Plus users, allowing them to measure satisfaction based on the percentage of satisfied responses rather than averages. This update provides a clearer view of customer or employee sentiment and simplifies reporting. The feature is available now and can be accessed when adding or editing satisfaction questions in surveys.

27/10/2025 - source