Overview: GetFeedback and Survicate as Customer Feedback Management Category solutions.

GetFeedback and Survicate are both prominent tools in Customer Feedback Management. GetFeedback excels in automation and integrations, ideal for technology sectors, offering various support options. Survicate focuses on analytics, lead generation, and customer retention, useful for internet and retail sectors. Each tool serves distinct user needs and business objectives, catering to varied industries and operational scales.

GetFeedback: GetFeedback is a CX platform that reveals customer insights. It enables timely actions based on understanding the "why."

Survicate: Survicate enables the creation of engaging surveys effortlessly, including NPS, CSAT, and CES. Continuous customer feedback is collected through email, web, in-product, and mobile app surveys.

GetFeedback and Survicate: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

GetFeedback facilitates collecting feedback, measuring NPS, and engaging through conversational surveys, perfectly meeting the needs of teams focused on enhancing customer communications. read more →

Survicate covers collecting feedback, NPS measurement, and also brings in lead generation and helpdesk management, aligning with operations that prioritize customer support and insights. read more →

Business Goals

GetFeedback is geared towards improving customer satisfaction and scaling best practices, which resonates with companies aiming to boost brand engagement and streamline operations. read more →

Survicate focuses on improving customer satisfaction and increasing sales, fitting businesses that emphasize enhancing customer experience and boosting ROI. read more →

Core Features

GetFeedback offers robust integration capabilities and custom reporting, ideal for users seeking comprehensive data analysis and connectivity across platforms. read more →

Survicate provides strong analytics and ease of migration, making it suitable for users who need detailed insights and a streamlined setup process. read more →

Vendor Support

GetFeedback provides 24/7 support, with options for email, phone, and chat, reflecting users' need for diverse and accessible vendor assistance. read more →

Survicate offers 24/7 support, primarily through email and chat, appealing to users who value immediate and convenient communication channels. read more →

Segments and Industries

GetFeedback is predominantly used by enterprises in IT and services sectors, indicating its suitability for larger organizations focused on tech-driven solutions. read more →

Survicate is favored by enterprises in internet and retail industries, suggesting its alignment with sectors reliant on continuous customer engagement. read more →

Operational Alignment

GetFeedback fits into workflows for enterprises of varying sizes, emphasizing automation and campaign management in complex environments. read more →

Survicate is designed for enterprises with a focus on communication and feedback processes, suitable for markets like retail where customer interaction is key. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

low

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low

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Integration Risk

low

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low

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Migration Risk

low

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low

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IT and Other Capabilities

Low
Medium
High

Ease of migration

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Data

Data Import

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Data Export

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Support

24/7 Support

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Email Support

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Phone Support

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Chat Support

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Others

Analytics

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Custom Reports

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AI Powered

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Most deployed common Use Cases for GetFeedback and Survicate

Why is GetFeedback and Survicate the best choice for Collecting Feedback?

GetFeedback and Survicate both collect customer feedback. GetFeedback focuses on gathering feedback through surveys and provides features to analyze the data and track trends. Survicate offers a wider range of options, including feedback widgets, email surveys, and questionnaires, with a focus on customizing feedback collection for various purposes. GetFeedback is specifically used for NPS surveys while Survicate can collect NPS data through several options. However, both tools have limitations, such as challenges in integration.

"...It is very helpful collect the customer feedback without meet the customer...." Peer review by Kugan K, Administrative Assistant, Consumer Services

"...It offers 5 solutions: targeted website surveys, user-initiated feedback widgets, one-click email surveys, NPS email surveys, and questionnaires...." Peer review

What Are the key features of GetFeedback and Survicate for Engaging Conversational Surveys?

GetFeedback and Survicate both allow users to create engaging surveys. GetFeedback focuses on creating visually appealing, branded surveys that are mobile-friendly, while Survicate emphasizes interactive elements like follow-up questions and calls to action based on user responses. However, Survicate is better suited for collecting feedback that doesn't require individual follow-up, as it lacks the ability to easily track responses for individual users.