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GetFeedback vs Toluna Start: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of GetFeedback vs. Toluna Start is based on a specific set of business needs and context. The comparison uses 4564 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing GetFeedback and Toluna Start

GetFeedback, Toluna Start, Nicereply, Survicate, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

GetFeedback covers Collecting Feedback, Engaging Conversational Surveys with E-Mail, Training & Onboarding, Campaign Management with E-Mail, etc.

Toluna Start focuses on Engaging Conversational Surveys, Collecting Feedback with Social Media, Social Media Management, Market Research, etc.

"GetFeedback empowers us to easily measure our customer experience and identify key drivers behind customer satisfaction. With GetFeedback, we've seen an incredible 14% lift in customer satisfaction. Their powerful Salesforce integration also enables... us to connect feedback data with operational data to quickly access insights and take action. " - Mike Cancel

"Partnering with Toluna has helped us to gain quickly, deeper and more actionable, people-centric insights on behavior and buying preferences. This capability is helping us make more informed decisions across our brands in multiple countries and cate...gories. " - Colgate-Palmolive

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo GetFeedback

Focus area

GetFeedback is better than Toluna Start for

Software Failure Risk

  • low

logo Toluna Start

Focus area

Software Failure Risk

  • medium

About

Feedback Management Tool to Collect, Integrate, Visualize CX data

End-to-End Consumer Intelligence Platform to conduct quantitative and qualitative research

Age

1999

Financials

PRIVATE

PRIVATE

Business Need

Total Processes
(we found evidences for)

63

47

Total Goals
(we found evidences for)

15

8

Top Processes

Evidences indicate better relative satisfaction


customer feedback management

measuring net promoter score

measuring customer satisfaction


engagement management

engaging and following up


campaign management

campaign monitoring


training & onboarding


social media management

social media analytics

engaging on social media


workflow management


communication management

sending & publishing communications


loyalty management

customise loyalty program

identify target customers


helpdesk management


lifetime value management


content publishing




generation of new leads


knowledge management


rating and review management


sales review & feedback



contact list management


sales call management


sales document management

contract management

proposal & quote management




relationship management



competitive intelligence


customer case management


business development






lead qualification





segmentation and targeting



products & pricelist management




sales incentive management


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Scale best practices

  • Improve brand engagement

  • Improve ROI

  • Increase sales & revenue

  • Enter new markets internationally or locally

  • Increase average basket value

  • Improve consistency

  • Improve efficiency

  • Establish thought leadership

  • Improve internal communications

  • Launch new products

  • Grow market share

  • Improve digital and social presence

  • See 12 more
  • Build brand awareness

  • Enhance customer relationships

  • Grow market share

  • Acquire customers

  • Enter new markets internationally or locally

  • Launch new products

  • Establish thought leadership

  • Improve efficiency

  • See 5 more

Top Channels

Channels Used

  • website

  • social media

  • e-mail

  • offline

  • point of sale

  • video

  • promotions

  • mobile

  • user generated content

  • blogs

  • print media

  • magazine

  • mass media

  • television

  • mobile app

  • Facebook

  • Twitter

  • LinkedIn

  • Facebook page

  • See 16 more
  • website

  • social media

  • e-mail

  • offline

  • point of sale

  • video

  • promotions

  • mobile

  • user generated content

  • blogs

  • print media

  • magazine

  • mass media

  • television

  • mobile app

  • Facebook

  • Twitter

  • LinkedIn

  • Facebook page

  • See 16 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

low

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medium

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Integration Risk

low

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low

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Migration Risk

low

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medium

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Business Setting