Comparison Summary
This comparison report of GetFeedback vs. UserTesting is based on a specific set of business needs and context. The comparison uses 6083 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing GetFeedback and UserTesting
GetFeedback, UserTesting, Nicereply, Survicate, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
GetFeedback covers Collecting Feedback, Engaging Conversational Surveys with E-Mail, Training & Onboarding, Campaign Management with E-Mail, etc.
UserTesting focuses on Engaging Conversational Surveys with Website, Collecting Feedback with Website, Digital Marketing, Product Marketing, etc.
"GetFeedback empowers us to easily measure our customer experience and identify key drivers behind customer satisfaction. With GetFeedback, we've seen an incredible 14% lift in customer satisfaction. Their powerful Salesforce integration also enables... us to connect feedback data with operational data to quickly access insights and take action. " - Mike Cancel
"UserTesting empowers our team to adapt faster than ever. With real human insight at our fingertips, we're now turning traditionally frustrating experiences into delightful ones. Testing these experiences today ensures our success tomorrow. " - Morgan Davis
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Feedback Management Tool to Collect, Integrate, Visualize CX data
Feedback tool for real-time feedback from real customers
Age
1999
Financials
PRIVATE
PRIVATE
Business Need
Total Processes
(we found evidences for)
63
66
Total Goals
(we found evidences for)
15
15
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Scale best practices
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Improve brand engagement
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Improve ROI
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Increase sales & revenue
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Enter new markets internationally or locally
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Increase average basket value
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Improve consistency
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Improve efficiency
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Establish thought leadership
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Improve internal communications
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Launch new products
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Grow market share
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Improve digital and social presence
- See 12 more
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Acquire customers
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Improve brand engagement
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Enhance customer relationships
-
Improve digital and social presence
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Scale best practices
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Increase sales & revenue
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Improve efficiency
-
Launch new products
-
Establish thought leadership
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Improve ROI
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Grow market share
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Enter new markets internationally or locally
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Improve internal communications
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Build brand awareness
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Improve navigation
- See 12 more
Top Channels
Channels Used
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website
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video
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mobile
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social media
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user generated content
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blogs
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mobile app
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e-mail
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promotions
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offline
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point of sale
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phone calls
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Facebook
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Instagram
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Facebook page
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review sites
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Amazon
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text SMS
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games
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chat
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events
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trade shows
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Slack
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on premises
- See 21 more
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website
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video
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mobile
-
social media
-
user generated content
-
blogs
-
mobile app
-
e-mail
-
promotions
-
offline
-
point of sale
-
phone calls
-
Facebook
-
Instagram
-
Facebook page
-
review sites
-
Amazon
-
text SMS
-
games
-
chat
-
events
-
trade shows
-
Slack
-
on premises
- See 21 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
