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GetFeedback vs UserTesting: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of GetFeedback vs. UserTesting is based on a specific set of business needs and context. The comparison uses 6083 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing GetFeedback and UserTesting

GetFeedback, UserTesting, Nicereply, Survicate, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

GetFeedback covers Collecting Feedback, Engaging Conversational Surveys with E-Mail, Training & Onboarding, Campaign Management with E-Mail, etc.

UserTesting focuses on Engaging Conversational Surveys with Website, Collecting Feedback with Website, Digital Marketing, Product Marketing, etc.

"GetFeedback's comprehensive platform helps us measure and improve our end-to-end customer experience. It's so powerful and flexible, and the Salesforce integration is key. " - Lauren Jenkins

"We had to figure out the why' before we could get to the how.' Understanding why' became our goal . When we couldn't ask why' anymore, we felt like we were getting closer to the answer. " - Travers Korobanik

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo GetFeedback

Focus area

GetFeedback is better than UserTesting for

Software Failure Risk

  • low

logo UserTesting

Focus area

UserTesting is better than GetFeedback for

Software Failure Risk

  • medium

About

Feedback Management Tool to Collect, Integrate, Visualize CX data

Feedback tool for real-time feedback from real customers

Age

1999

Financials

PRIVATE

PRIVATE

Business Need

Total Processes
(we found evidences for)

63

66

Total Goals
(we found evidences for)

15

15

Top Processes

Evidences indicate better relative satisfaction


customer feedback management

measuring net promoter score

measuring customer satisfaction


engagement management

engaging and following up


campaign management

campaign monitoring


training & onboarding


social media management

social media analytics


workflow management


communication management

sending & publishing communications


loyalty management

customise loyalty program

identify target customers


helpdesk management


lifetime value management


content management

content publishing




generation of new leads


knowledge management


rating and review management


sales review & feedback



contact list management


sales call management


sales document management

contract management

proposal & quote management




relationship management



competitive intelligence


customer case management


business development






lead qualification

lead qualification: technographic



products & pricelist management


segmentation and targeting




subscription management



Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Scale best practices

  • Improve brand engagement

  • Improve ROI

  • Increase sales & revenue

  • Enter new markets internationally or locally

  • Increase average basket value

  • Improve consistency

  • Improve efficiency

  • Establish thought leadership

  • Improve internal communications

  • Launch new products

  • Grow market share

  • Improve digital and social presence

  • See 12 more
  • Acquire customers

  • Improve brand engagement

  • Enhance customer relationships

  • Improve digital and social presence

  • Scale best practices

  • Increase sales & revenue

  • Improve efficiency

  • Launch new products

  • Establish thought leadership

  • Improve ROI

  • Grow market share

  • Enter new markets internationally or locally

  • Improve internal communications

  • Build brand awareness

  • Improve navigation

  • See 12 more

Top Channels

Channels Used

  • website

  • video

  • mobile

  • social media

  • user generated content

  • blogs

  • mobile app

  • e-mail

  • promotions

  • offline

  • point of sale

  • phone calls

  • Facebook

  • Instagram

  • Facebook page

  • review sites

  • Amazon

  • text SMS

  • games

  • chat

  • events

  • trade shows

  • Slack

  • on premises

  • See 21 more
  • website

  • video

  • mobile

  • social media

  • user generated content

  • blogs

  • mobile app

  • e-mail

  • promotions

  • offline

  • point of sale

  • phone calls

  • Facebook

  • Instagram

  • Facebook page

  • review sites

  • Amazon

  • text SMS

  • games

  • chat

  • events

  • trade shows

  • Slack

  • on premises

  • See 21 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

low

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medium

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Integration Risk

low

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low

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Migration Risk

low

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medium

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Business Setting