Comparison Summary
This comparison report of Gladly platform vs. Support.com Cloud is based on a specific set of business needs and context. The comparison uses 529 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Gladly platform and Support.com Cloud
Gladly platform, and Support.com Cloud belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Gladly platform covers Helpdesk Management with Phone Calls, Lead Tracking, Sales Document Management, Lifetime Value Management with Chat, etc.
Support.com Cloud focuses on Sales Call Management with Phone Calls, Communication Management with E-Mail, Engagement Management, Customer Feedback Management with Omnichannel, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Gladly: Customer Service Platform & Contact Center Technology
Call Center Technical Support Software | Cloud, Mobile ...
Financials
SERIES D
IPO
Business Need
Total Processes
(we found evidences for)
21
10
Total Goals
(we found evidences for)
10
1
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Shorten ramp up time
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Increase customer life time value
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Build brand awareness
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Improve internal communications
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Increase sales & revenue
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Enter new markets internationally or locally
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Launch new products
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Improve digital and social presence
- See 7 more
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Acquire customers
Top Channels
Channels Used
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e-mail
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omnichannel
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chat
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phone calls
- See 1 more
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e-mail
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omnichannel
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chat
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phone calls
- See 1 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
