cuspera logo CUSPERA

Gladly platform vs xMatters: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of Gladly platform vs. xMatters is based on a specific set of business needs and context. The comparison uses 2716 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Gladly platform and xMatters

Gladly platform, and xMatters belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Gladly platform covers Helpdesk Management with Phone Calls, Lead Tracking, Sales Document Management, Lifetime Value Management with Chat, etc.

xMatters focuses on Engagement Management, Communication Management, Helpdesk Management with Phone Calls, Workflow Management, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Gladly platform

Focus area

Software Failure Risk

  • low

logo xMatters

Focus area

xMatters is better than Gladly platform for

Software Failure Risk

  • low

About

Gladly: Customer Service Platform & Contact Center Technology

xMatters | Digital Service Availability | Fast, Automated ...

Financials

SERIES D

PRIVATE

Business Need

Total Processes
(we found evidences for)

21

39

Total Goals
(we found evidences for)

10

9

Top Processes

Evidences indicate better relative satisfaction


helpdesk management



sales document management

proposal & quote management


lifetime value management



engagement management

engaging and following up


communication management

sending & publishing communications


contact list management


customer feedback management



relationship management


training & onboarding


workflow management


conference call management




sales call management



products & pricelist management


engaging on social media


social media management

engaging on social media


knowledge management


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Shorten ramp up time

  • Increase customer life time value

  • Build brand awareness

  • Improve internal communications

  • Increase sales & revenue

  • Enter new markets internationally or locally

  • Launch new products

  • Improve digital and social presence

  • See 7 more
  • Acquire customers

  • Enhance customer relationships

  • Improve internal communications

  • Scale best practices

  • Manage risk

  • Improve visibility

  • Launch new products

  • Improve digital and social presence

  • Improve efficiency

  • See 6 more

Top Channels

Channels Used

  • phone calls

  • offline

  • events

  • trade shows

  • mobile

  • website

  • e-mail

  • mobile app

  • text SMS

  • social media

  • promotions

  • Facebook

  • mass media

  • chat

  • video

  • on premises

  • support groups

  • Slack

  • See 15 more
  • phone calls

  • offline

  • events

  • trade shows

  • mobile

  • website

  • e-mail

  • mobile app

  • text SMS

  • social media

  • promotions

  • Facebook

  • mass media

  • chat

  • video

  • on premises

  • support groups

  • Slack

  • See 15 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Security & Privacy Risk

low

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Integration Risk

medium

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Migration Risk

medium

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Business Setting