Gong and Chorus by ZoomInfo, An In-Depth Comparison 2024

Comparison Summary

Gong: Gong captures customer interactions and delivers scalable insights. Teams are empowered to make data-driven decisions.

Chorus by ZoomInfo: Chorus' conversation intelligence, backed by ZoomInfo's B2B data, distills premium insights from sales calls. Every interaction is made to count for sales teams.

Gong and Chorus by ZoomInfo: Customer Satisfaction Data

Most deployed common Use Cases for Gong and Chorus by ZoomInfo

How efficiently Does Gong and Chorus by ZoomInfo manage your Sales Call Management?

Both Gong and Chorus By Zoominfo record sales calls and provide transcriptions. Gong is praised for its thorough call analysis and topic categorization, while Chorus emphasizes speed and seamless integration with other platforms. Both tools face limitations, with Gong sometimes encountering audio quality issues and Chorus occasionally failing to record calls.

"...I have used other call recordings, but never found them intuitive or easy to use...." Peer review by Lisa W., Account Executive, Computer Software

"...I like being able to search through rep calls and jump to the points that I find important...." Peer review by Administrator

What Are the key features of Gong and Chorus by ZoomInfo for Sales Coaching?

Both Gong and Chorus By Zoominfo allow users to record sales calls and provide insights for coaching. Gong offers more features like call sharing and resource libraries. However, Chorus By Zoominfo focuses on AI-powered insights and call analysis, while Gong relies more on manual review and feedback. Both tools have limitations in their coaching features, with Gong being more confusing and Chorus By Zoominfo needing improvements in organization and commenting functionality.

"...The problem before Gong was managing our call coaching in spreadsheets and links to call recordings that were impossible to navigate...." Peer review by Brad P, Head of Sales Development, Financial Services

"...We use it to record calls for quality assurance, so customer-facing teams can review and take notes, and training and enablement use it for coaching and training...." Peer review by Director in Sales

What solutions does Gong and Chorus by ZoomInfo provide for Sales Rep Engagement?

Both Gong and Chorus help sales representatives by providing tools for call review and follow-up. Gong focuses on identifying key topics and action items during calls, while Chorus emphasizes tracking engagement and providing next steps. Both tools help sales teams improve their follow-up and ensure all necessary information is communicated to prospects. However, both tools are still under development, and improvements in transcription and follow-up suggestions are needed.

"...Better note-taking and sending follow up emails to clients with action items that were discussed during the call...." Peer review by Brooke M, Account Manager, Internet

"...We can now reference old calls before re-engaging with a prospect...." Peer review by Jill V, Director, Business Development

What solutions does Gong and Chorus by ZoomInfo provide for Training & Onboarding?

Gong and Chorus both help with onboarding new team members by providing access to recorded calls. Gong allows users to search for calls by keyword and listen to successful representatives, while Chorus provides playlists of effective calls for new hires to review. Gong emphasizes individual call review and coaching, while Chorus focuses on building a library of "best practices" calls for onboarding and employee development. However, both tools have limitations, such as the inability to sort calls by subject in Chorus.

"...As my team has grown, the recorded calls has saved time in training the new team members and reviewing their growth...." Peer review by Josh L, Marketing Operations Coordinator, Computer Software

"...Having the ability to share selections of the call with management or my development team also prevents things from being lost in translation...." Peer review by Courtney C, Sales Executive, Human Resources