Gong Overview

Gong captures and analyzes customer interactions, transforming them into actionable insights. This platform empowers sales teams by providing data-driven guidance, helping them make informed decisions rather than relying on gut feelings. Gong's unique ability to centralize revenue workflows within a single platform allows businesses to stop losing winnable deals and unlock revenue potential. By leveraging AI, Gong helps sales professionals understand customer needs and improve engagement strategies. The platform is trusted by leading companies to enhance their revenue processes, making it an essential tool for any sales-driven organization.

Use Cases

Customers recommend Sales Call Management, Call Coaching, Deal Analytics & Insights, as the business use cases that they have been most satisfied with while using Gong.

Other use cases:

  • Sales Rep Engagement
  • Onboarding
  • Collaboration
  • Communication Management
  • Sales Review & Feedback
  • Playbook Creation
  • Knowledge Management
See all use cases See less use cases

Business Priorities

Increase Sales & Revenue and Achieve Consistent Sales Process are the most popular business priorities that customers and associates have achieved using Gong.

Other priorities:

  • Improve Pipeline Visibility
  • Improve Sales Team Effectiveness
  • Adopt Sales Best Practices
  • Ramp Up New Hires Quickly
See all business priorities See less business priorities

Gong Use-Cases and Business Priorities: Customer Satisfaction Data

Gong works with different mediums / channels such as Phone Calls.

Gong's features include Recording, Voice Transcription, Alerts: Popups & Notifications, etc. and Gong support capabilities include Email Support, Chat Support, Phone Support, etc. also Gong analytics capabilities include Analytics, and Custom Reports.

Reviews

"Sales is challenging and constantly evolving. One way to get better is to learn from the best. #celebrate brings together a community of thoughtful, innovative sales professionals who are eager and willing to share best practices. Come with ideas, l...isten to your peers, and leave with a new perspective on how to innovate your sales game." - Anna Phalen

Gong, Salesken, Firefiles.ai, Jiminny, CallRail, etc., all belong to a category of solutions that help Conversation Intelligence. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Gong captures customer interactions and delivers scalable insights. Teams are empowered to make data-driven decisions.

Popular Business Setting

for Gong

Top Industries

  • Computer Software
  • Internet
  • Information Technology and Services

Popular in

  • Mid Market
  • Enterprise
  • Small Business

Gong is popular in Computer Software, Internet, and Information Technology And Services and is widely used by Mid Market, Enterprise, and Small Business.

Comprehensive Insights on Gong Use Cases

How does Gong facilitate Sales Call Management?

How does Gong facilitate Call Coaching?

How does Gong facilitate Deal Analytics & Insights?

What Are the key features of Gong for Sales Rep Engagement?

How can Gong enhance your Onboarding process?

55+ more Business Use Cases

87 buyers and buying teams have used Cuspera to assess how well Gong solved their Conversation Intelligence needs. Cuspera uses 23878 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversation Intelligence needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Gong testimonial

Anna Phalen

VP Sales & Account Management

Jellyvision

Sales is challenging and constantly evolving. One way to get better is to learn from the best. #celebrate brings together a community of thoughtful, innovative sales professionals who are eager and willing to share best practices. Come with ideas, listen to your peers, and leave with a new perspect...ive on how to innovate your sales game.

Testimonial By Anna Phalen
Gong testimonial

Armen Zildjian

VP Sales

DRIFT

Without Gong, we wouldn’t know what works and what doesn’t work in the field. Having insight into our customer interactions allows us to understand how the buyer’s perception of our product and positioning are evolving. Gong allows us to build the repeatable, reliable sales motion necessary for hyp...ergrowth.

Testimonial By Armen Zildjian
Gong testimonial

David Ellis

Sales Director

Linkedin

Gong is a linchpin in ensuring the success of our sales strategy. It has changed the way we go to market. Testimonial By David Ellis
CUSTOMERS TESTIMONIALS
Gong testimonial

Anna Phalen

VP Sales & Account Management

Jellyvision

Sales is challenging and constantly evolving. One way to get better is to learn from the best. #celebrate brings together a community of thoughtful, innovative sales professionals who are eager and willing to share best practices. Come with ideas, listen to your peers, and leave with a new perspect...ive on how to innovate your sales game.

Testimonial By Anna Phalen
Gong testimonial

Armen Zildjian

VP Sales

DRIFT

Without Gong, we wouldn’t know what works and what doesn’t work in the field. Having insight into our customer interactions allows us to understand how the buyer’s perception of our product and positioning are evolving. Gong allows us to build the repeatable, reliable sales motion necessary for hyp...ergrowth.

Testimonial By Armen Zildjian
Gong testimonial

David Ellis

Sales Director

Linkedin

Gong is a linchpin in ensuring the success of our sales strategy. It has changed the way we go to market. Testimonial By David Ellis

Case Studies

Information Technology and Services

CASE STUDY Tackle

Gong Forecast helps Tackle reduce forecasting time by 40%, boosting win rates, increasing average deal size, and enhancing revenue per representative through its AI-driven platform.

Information Technology and Services

CASE STUDY Tackle

Gong Forecast helps Tackle reduce forecasting time by 40%, boosting win rates, increasing average deal size, and enhancing revenue per representative through its AI-driven platform.

Computer Software

CASE STUDY Momentive

Momentive's customer success team used Gong to improve customer conversations, resulting in a 20% increase in renewal rates.

Computer Software

CASE STUDY Mondaycom

Monday.com improved revenue team alignment using Gong, resulting in higher win rates, larger deal sizes, and increased revenue per representative.

Computer Software

CASE STUDY Mondaycom

Monday.com improved revenue team alignment using Gong, resulting in higher win rates, larger deal sizes, and increased revenue per representative.

Education

CASE STUDY Udemy

Udemy, an online learning platform, used Gong to analyze sales calls, leading to a 15% increase in deal closure rate and reduced time to close deals by 20%.

Video

Global capital market research firm PitchBook is 10x more efficient with Gong

Video Thumbnail

Frequently Asked Questions(FAQ)

for Gong

What is Gong?

Gong is a revenue intelligence platform that sales managers use to coach their sales reps.

It gives sales managers direct visibility into sales conversations to help them get direct feedback on pricing, messaging, product rollouts etc. Insights into sales conversations help to identify best practices, scale them across sales teams and thus reduce ramp up times for new hires. They also help to improve quota attainment and thus directly contribute to topline.

Gong has integrations with all major web / video conferencing software. It can directly join your meetings and record your conversations. It uses AI to transcribe your calls and identifies coachable moments for upsell, cross-sell etc.

What is Gong used for?

Gong is a Conversation Intelligence Software mainly used by its customers to Increase Sales & Revenue and Achieve Consistent Sales Process by Sales Call Management, Call Coaching and Deal Analytics & Insights .

What are the top features of Gong?

Recording, Voice transcription and Alerts: popups & Notifications are some of the top features of Gong.

Who uses Gong?

Gong is used by Computer Software, Internet and Information Technology And Services among other industries.

What are Gong alternatives?

Salesken, Firefiles.Ai, Jiminny and CallRail are popular alternatives for Gong.

Where is Gong located?

Gong is headquartered at 814 Mission St, Floor 4 San Francisco, CA 94103.
lightning

Peers used Gong for sales call management and call coaching

Gong Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.38/5 ★

Read Reviews (729)
Analytics

4.55/5 ★

Read Reviews (1013)
Custom Reports

4.15/5 ★

Read Reviews (682)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.38/5 ★

Read Reviews (729)
Analytics

4.55/5 ★

Read Reviews (1013)
Custom Reports

4.15/5 ★

Read Reviews (682)

Software Failure Risk Guidance

?

for Gong

Overall Risk Meter

Low Medium High

Top Failure Risks for Gong

Gong.io Inc News

Partnership

Revenue insights everywhere you work: Gong and Microsoft are partnering to empower GTM teams with powerful intelligence and automation

Gong and Microsoft have announced a partnership to deliver advanced revenue intelligence and automation for go-to-market teams. This collaboration integrates Gong's AI-driven sales platform with Microsoft solutions, enabling sales teams to access actionable insights and automation directly within their workflow tools. The partnership aims to boost win rates, deal sizes, and overall sales productivity by unifying data and intelligence across platforms.

Awards

Gong earns silver Stevie Award for Best Use of Technology in Sales, 2025

Gong received a silver Stevie Award for "Best Use of Technology in Sales, 2025," highlighting its leadership in revenue intelligence through its Revenue AI Platform.

Awards

Gong Revenue AI Platform Named a Winner in 2025 BIG Innovation Awards

Gong's Revenue AI Platform won the 2025 BIG Innovation Award for Business Services, recognized for driving innovation and achieving business success through AI insights and actions.

Awards

Gong Named a Winner inInfoWorlds Technology of the Year Awards for AI and Machine Learning Applications

Gong won InfoWorld's Technology of the Year Award for its AI and Machine Learning applications, recognized for enhancing productivity, revenue growth, and worker satisfaction with its Revenue AI platform.

Gong.io Inc Profile

Company Name

Gong.io Inc

Company Website

//gong.io

Year Founded

2015

HQ Location

814 Mission St, Floor 4 San Francisco, CA 94103

Employees

101-250

Social

Financials

SERIES E