Gong Overview
Gong captures and analyzes customer interactions, transforming them into actionable insights. This platform empowers sales teams by providing data-driven guidance, helping them make informed decisions rather than relying on gut feelings. Gong's unique ability to centralize revenue workflows within a single platform allows businesses to stop losing winnable deals and unlock revenue potential. By leveraging AI, Gong helps sales professionals understand customer needs and improve engagement strategies. The platform is trusted by leading companies to enhance their revenue processes, making it an essential tool for any sales-driven organization.
Use Cases
Customers recommend Sales Call Management, Call Coaching, Deal Analytics & Insights, as the business use cases that they have been most satisfied with while using Gong.
Business Priorities
Increase Sales & Revenue and Achieve Consistent Sales Process are the most popular business priorities that customers and associates have achieved using Gong.
Gong Use-Cases and Business Priorities: Customer Satisfaction Data
Gong works with different mediums / channels such as Phone Calls.
Gong's features include Recording, Voice Transcription, Alerts: Popups & Notifications, etc. and Gong support capabilities include Email Support, Chat Support, Phone Support, etc. also Gong analytics capabilities include Analytics, and Custom Reports.
Reviews
"The best thing about Gong is that I can help coach my colleagues and reps when I'm on the go, commuting to and from work, or when I get a few minutes during the day. So I'm able to be always on." - Natalie Lebow
Peer review evidence (same sources as the product rating summary)
"...Gong makes it incredibly easy to record calls, organize by topic, and spread that "tribal knowledge" throughout a sales team...." Peer review by Joey B, Enterprise Business Development, Internet
"...well!. Sales is hard enough... having a system for coaching, call recording and transcribing frees up so much more time...." Peer review by James L, Account Executive
"...It's easy to use (almost no set up), allows me to listen to my calls and most importantly gives me the opportunity to use analytics to see how I can improve with every call. . ...." Peer review by Florin T., Account Executive, Computer Software
Gong, Salesken, Firefiles.ai, Jiminny, CallRail, etc., all belong to a category of solutions that help Conversation Intelligence. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Gong captures customer interactions and delivers scalable insights. Teams are empowered to make data-driven decisions.
Popular Business Setting
for Gong
Top Industries
- Computer Software
- Internet
- Information Technology and Services
Popular in
- Mid Market
- Enterprise
- Small Business
Gong is popular in Computer Software, Internet, and Information Technology And Services and is widely used by Mid Market, Enterprise, and Small Business.
Gong Customer wins, Customer success stories, Case studies
What makes Gong ideal for Sales Call Management?
How can Gong enhance your Call Coaching process?
How can Gong optimize your Deal Analytics & Insights Workflow?
How can Gong optimize your Sales Rep Engagement Workflow?
What solutions does Gong provide for Onboarding?
87 buyers and buying teams have used Cuspera to assess how well Gong solved their Conversation Intelligence needs. Cuspera uses 23878 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversation Intelligence needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
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The best thing about Gong is that I can help coach my colleagues and reps when I'm on the go, commuting to and from work, or when I get a few minutes during the day. So I'm able to be always on. Testimonial By Natalie Lebow |
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Sales is challenging and constantly evolving. One way to get better is to learn from the best. #celebrate brings together a community of thoughtful, innovative sales professionals who are eager and willing to share best practices. Come with ideas, listen to your peers, and leave with a new perspect...ive on how to innovate your sales game. |
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Gong has helped us identify dozens of sales coaching and development opportunities to help us deliver better experiences for our buyers. It is now at the top of our sales stack. Testimonial By Chris Hardeman |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Natalie Lebow Sales Productivity Manager Greenhouse Software |
The best thing about Gong is that I can help coach my colleagues and reps when I'm on the go, commuting to and from work, or when I get a few minutes during the day. So I'm able to be always on. Testimonial By Natalie Lebow |
|
Anna Phalen VP Sales & Account Management Jellyvision |
Sales is challenging and constantly evolving. One way to get better is to learn from the best. #celebrate brings together a community of thoughtful, innovative sales professionals who are eager and willing to share best practices. Come with ideas, listen to your peers, and leave with a new perspect...ive on how to innovate your sales game. |
|
Chris Hardeman VP of Sales Act-On |
Gong has helped us identify dozens of sales coaching and development opportunities to help us deliver better experiences for our buyers. It is now at the top of our sales stack. Testimonial By Chris Hardeman |
Docusign Selects Gong Revenue AI Operating System to Accelerate Sales Productivity and Drive Strategic Growth
Global capital market research firm PitchBook is 10x more efficient with Gong
Frequently Asked Questions (FAQ)
What buyers ask before choosing Gong
What is Gong?
Gong is a revenue intelligence platform that sales managers use to coach their sales reps.
It gives sales managers direct visibility into sales conversations to help them get direct feedback on pricing, messaging, product rollouts etc. Insights into sales conversations help to identify best practices, scale them across sales teams and thus reduce ramp up times for new hires. They also help to improve quota attainment and thus directly contribute to topline.
Gong has integrations with all major web / video conferencing software. It can directly join your meetings and record your conversations. It uses AI to transcribe your calls and identifies coachable moments for upsell, cross-sell etc.
What is Gong used for?
What are the top features of Gong?
Who uses Gong?
What are Gong alternatives?
Where is Gong located?
Peers used Gong for sales call management and call coaching
Gong Competitors
Gong Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (729) |
| Analytics | Read Reviews (1013) |
| Custom Reports | Read Reviews (682) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (729) |
| Analytics | Read Reviews (1013) |
| Custom Reports | Read Reviews (682) |
Gong Integrations
Gong integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Gong
Software Failure Risk Guidance
?for Gong
Overall Risk Meter
Top Failure Risks for Gong
Gong.io Inc News
Gong Unveils Industry-First Revenue Harness, Mission Big Dipper
Gong has launched Mission Big Dipper, an execution layer within its Revenue AI OS, designed to enhance AI agents' governance across the revenue cycle. This includes the Gong Revenue Harness and new Custom Agents for RevOps leaders. The update expands AI-powered sales enablement features, such as Gong Assistant and Gong Enable, to improve workflow automation, deal analysis, and sales coaching.
Gong Partners With Microsoft to Embed Revenue AI in GTM Workflows
Gong has expanded its partnership with Microsoft, embedding its Revenue AI into Microsoft applications like Teams and Dynamics 365. This integration allows enterprises to purchase Gong through Microsoft Azure Marketplace, leveraging existing Azure commitments. The partnership enhances sales enablement by integrating Gong's insights directly into Microsoft tools, streamlining procurement and boosting interoperability through the Model Context Protocol.
Gong and Microsoft Partner to Close the Sales Action Gap
Gong and Microsoft have deepened their strategic partnership to integrate Gong's Revenue AI Operating System within the Microsoft ecosystem. This integration, facilitated by the Model Context Protocol (MCP), allows seamless connectivity between Gong's customer interaction intelligence and Microsoft's productivity tools. The collaboration aims to eliminate sales action gaps by automating data capture and enhancing CRM systems, ultimately transforming enterprise sales operations.
Gong announced it is now available in Microsoft Marketplace
Gong is now available in Microsoft Marketplace, enhancing its integration with Microsoft tools to streamline revenue AI workflows. This partnership enables enterprises to embed Gong's Revenue AI into Microsoft environments, facilitating real-time insights and automation in go-to-market processes. The integration supports Model Context Protocol, allowing Microsoft 365 Copilot to leverage Gong's AI for contextualized insights and actions.
Gong.io Inc Profile
HQ Location
814 Mission St, Floor 4 San Francisco, CA 94103
Employees
101-250
Social
Financials
SERIES E
