Gong Overview

Gong captures customer interactions and delivers scalable insights. Teams are empowered to make data-driven decisions.

Use Cases

Customers recommend Sales Call Management, Call Coaching, Deal Analytics & Insights, as the business use cases that they have been most satisfied with while using Gong.

Other use cases:

  • Sales Rep Engagement
  • Onboarding
  • Collaboration
  • Communication Management
  • Sales Review & Feedback
  • Playbook Creation
  • Knowledge Management
See all use cases See less use cases

Business Priorities

Increase Sales & Revenue and Achieve Consistent Sales Process are the most popular business priorities that customers and associates have achieved using Gong.

Other priorities:

  • Improve Pipeline Visibility
  • Improve Sales Team Effectiveness
  • Adopt Sales Best Practices
  • Ramp Up New Hires Quickly
See all business priorities See less business priorities

Gong Use-Cases and Business Priorities: Customer Satisfaction Data

Gong works with different mediums / channels such as Phone Calls.

Gong's features include Recording, Voice Transcription, Alerts: Popups & Notifications, etc. and Gong support capabilities include Email Support, Chat Support, Phone Support, etc. also Gong analytics capabilities include Analytics, and Custom Reports.

Reviews

"Deal Intelligence is fantastic. It provides me with a very easy resource to get accurate and data-driven insights. And more importantly, it serves as a second layer for me to ensure that every one of my reps' forecasting is indeed accurate, based on... the data. Above and beyond all of that, Deal Intelligence is able to provide me with a quick way to understand how we're managing our sales cycles and what has the highest likelihood to close." - Kara Martin

Gong, Chorus by ZoomInfo, Salesken, Jiminny, Wingman, etc., all belong to a category of solutions that help Conversation Intelligence. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Gong

Top Industries

  • Computer Software
  • Internet
  • Information Technology and Services

Popular in

  • Mid Market
  • Enterprise
  • Small Business

Gong is popular in Computer Software, Internet, and Information Technology And Services and is widely used by Mid Market, Enterprise, and Small Business.

Comprehensive Insights on Gong Use Cases

How can Gong optimize your Sales Call Management Workflow?

Why is Gong the best choice for Call Coaching?

How can Gong enhance your Deal Analytics & Insights process?

What benefits does Gong offer for Sales Rep Engagement?

What solutions does Gong provide for Onboarding?

55+ more Business Use Cases

87 buyers and buying teams have used Cuspera to assess how well Gong solved their Conversation Intelligence needs. Cuspera uses 23878 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversation Intelligence needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Gong testimonial

Kara Martin

Mid-Market Sales Manager

Zenefits

Deal Intelligence is fantastic. It provides me with a very easy resource to get accurate and data-driven insights. And more importantly, it serves as a second layer for me to ensure that every one of my reps' forecasting is indeed accurate, based on the data. Above and beyond all of that, Deal Inte...lligence is able to provide me with a quick way to understand how we're managing our sales cycles and what has the highest likelihood to close.

Testimonial By Kara Martin
Gong testimonial

Natalie Lebow

Sales Productivity Manager

Greenhouse Software

The best thing about Gong is that I can help coach my colleagues and reps when I'm on the go, commuting to and from work, or when I get a few minutes during the day. So I'm able to be always on. Testimonial By Natalie Lebow
Gong testimonial

Jon Parisi

VP of Sales

GuideSpark

Gong helps us with messaging, positioning, and objection-handling. It creates an immediate feedback loop for our 1-on-1's and helps sales reps get up to speed. Testimonial By Jon Parisi
CUSTOMERS TESTIMONIALS
Gong testimonial

Kara Martin

Mid-Market Sales Manager

Zenefits

Deal Intelligence is fantastic. It provides me with a very easy resource to get accurate and data-driven insights. And more importantly, it serves as a second layer for me to ensure that every one of my reps' forecasting is indeed accurate, based on the data. Above and beyond all of that, Deal Inte...lligence is able to provide me with a quick way to understand how we're managing our sales cycles and what has the highest likelihood to close.

Testimonial By Kara Martin
Gong testimonial

Natalie Lebow

Sales Productivity Manager

Greenhouse Software

The best thing about Gong is that I can help coach my colleagues and reps when I'm on the go, commuting to and from work, or when I get a few minutes during the day. So I'm able to be always on. Testimonial By Natalie Lebow
Gong testimonial

Jon Parisi

VP of Sales

GuideSpark

Gong helps us with messaging, positioning, and objection-handling. It creates an immediate feedback loop for our 1-on-1's and helps sales reps get up to speed. Testimonial By Jon Parisi

Case Studies

COMPANY INDUSTRY CASE STUDIES
Gong case study
Internet
Internet
Case Study Hubspot

Gong Lets HubSpot Sales Reps to Go Back and Watch the Game Tapes.

Read More
Gong case study
Computer Software
Computer Software
Case Study Genesys

Gong Gives Genesys Sales Managers The Ability to Ride Shotgun With Any Deal.

Read More
Gong case study
Computer & Network Security
Computer & Network Security
Case Study BlueCat

BlueCat Empowers Their Field Team to Understand Their Pipeline.

Read More

Video

Global capital market research firm PitchBook is 10x more efficient with Gong

Video Thumbnail

Frequently Asked Questions(FAQ)

for Gong

What is Gong?

Gong is a revenue intelligence platform that sales managers use to coach their sales reps.

It gives sales managers direct visibility into sales conversations to help them get direct feedback on pricing, messaging, product rollouts etc. Insights into sales conversations help to identify best practices, scale them across sales teams and thus reduce ramp up times for new hires. They also help to improve quota attainment and thus directly contribute to topline.

Gong has integrations with all major web / video conferencing software. It can directly join your meetings and record your conversations. It uses AI to transcribe your calls and identifies coachable moments for upsell, cross-sell etc.

What is Gong used for?

Gong is a Conversation Intelligence Software mainly used by its customers to Increase Sales & Revenue and Achieve Consistent Sales Process by Sales Call Management, Call Coaching and Deal Analytics & Insights .

What are the top features of Gong?

Recording, Voice transcription and Alerts: popups & Notifications are some of the top features of Gong.

Who uses Gong?

Gong is used by Computer Software, Internet and Information Technology And Services among other industries.

What are Gong alternatives?

Chorus By ZoomInfo, Salesken, Jiminny and Wingman are popular alternatives for Gong.

Where is Gong located?

Gong is headquartered at 814 Mission St, Floor 4 San Francisco, CA 94103.
lightning

Peers used Gong for sales call management and call coaching

Gong Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.38/5 ★

Read Reviews (729)
Analytics

4.55/5 ★

Read Reviews (1013)
Custom Reports

4.15/5 ★

Read Reviews (682)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.38/5 ★

Read Reviews (729)
Analytics

4.55/5 ★

Read Reviews (1013)
Custom Reports

4.15/5 ★

Read Reviews (682)

Software Failure Risk Guidance

?

for Gong

Overall Risk Meter

Low Medium High

Top Failure Risks for Gong

Gong.io Inc News

Gong Revenue AI Platform Named a Winner in 2025 BIG Innovation Awards

Gong's Revenue AI Platform won the 2025 BIG Innovation Award for Business Services, recognized for driving innovation and achieving business success through AI insights and actions.

14/01/2025 - source

Gong Named a Winner inInfoWorlds Technology of the Year Awards for AI and Machine Learning Applications

Gong won InfoWorld's Technology of the Year Award for its AI and Machine Learning applications, recognized for enhancing productivity, revenue growth, and worker satisfaction with its Revenue AI platform.

16/12/2024 - source

Boost pipeline growth, anywhere you work: Gong Anywhere comes to Gmail and Salesforce

Gong Anywhere integrates revenue AI into Gmail and Salesforce, enhancing sales reps' productivity by providing necessary context within their workflow. It aims to reduce time wasted on switching between tools and will soon be available for Microsoft Outlook as well.

11/12/2024 - source

Gong.io Inc Feeds

Sales engagement that establishes trust: How we use Gong Engage at Gong

Gong.io uses Gong Engage to enhance sales engagement, boost win rates, and increase revenue per representative by building trust and standing out in competitive markets.

21/10/2024 - source

BELONG@GONG: Our FY24 Update on Diversity, Equity, Inclusion, and Belonging

The post BELONG@GONG: Our FY24 Update on Diversity, Equity, Inclusion, and Belonging appeared first on Gong.

09/05/2024 - source

Forrester report shows the benefits of revenue tech stack consolidation

The post Forrester report shows the benefits of revenue tech stack consolidation appeared first on Gong.

14/04/2024 - source

Gong.io Inc Profile

Company Name

Gong.io Inc

Company Website

//gong.io

Year Founded

2015

HQ Location

814 Mission St, Floor 4 San Francisco, CA 94103

Employees

101-250

Social

Financials

SERIES E