Gong Overview
Gong captures and analyzes customer interactions, transforming them into actionable insights. This platform empowers sales teams by providing data-driven guidance, helping them make informed decisions rather than relying on gut feelings. Gong's unique ability to centralize revenue workflows within a single platform allows businesses to stop losing winnable deals and unlock revenue potential. By leveraging AI, Gong helps sales professionals understand customer needs and improve engagement strategies. The platform is trusted by leading companies to enhance their revenue processes, making it an essential tool for any sales-driven organization.
Use Cases
Customers recommend Sales Call Management, Call Coaching, Deal Analytics & Insights, as the business use cases that they have been most satisfied with while using Gong.
Business Priorities
Increase Sales & Revenue and Achieve Consistent Sales Process are the most popular business priorities that customers and associates have achieved using Gong.
Gong Use-Cases and Business Priorities: Customer Satisfaction Data
Gong works with different mediums / channels such as Phone Calls.
Gong's features include Recording, Voice Transcription, Alerts: Popups & Notifications, etc. and Gong support capabilities include Email Support, Chat Support, Phone Support, etc. also Gong analytics capabilities include Analytics, and Custom Reports.
Reviews
"Sales is challenging and constantly evolving. One way to get better is to learn from the best. #celebrate brings together a community of thoughtful, innovative sales professionals who are eager and willing to share best practices. Come with ideas, l...isten to your peers, and leave with a new perspective on how to innovate your sales game." - Anna Phalen
Peer review evidence (same sources as the product rating summary)
"...Gong.io is great for any organization that wants to have sales or support calls recorded and cataloged for future reference...." Peer review by Brad Wilkerson, Senior Account Executive, Terminus: Account-Based Marketing
"...It serves as a mechanism for coaching (through call reviews and feedback based on gongs artificial intelligence)...." Peer review by Dalai C, Senior Account Executive
"...Deal Intelligence helps sales teams better team-sell...." Testimonial by Mike Bullard, Mid-Market Sales Manager, Mid-Market Sales Manager
Gong, Salesken, Firefiles.ai, Jiminny, CallRail, etc., all belong to a category of solutions that help Conversation Intelligence. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Gong captures customer interactions and delivers scalable insights. Teams are empowered to make data-driven decisions.
Popular Business Setting
for Gong
Top Industries
- Computer Software
- Internet
- Information Technology and Services
Popular in
- Mid Market
- Enterprise
- Small Business
Gong is popular in Computer Software, Internet, and Information Technology And Services and is widely used by Mid Market, Enterprise, and Small Business.
Gong Customer wins, Customer success stories, Case studies
What Are the key features of Gong for Sales Call Management?
What Are the key features of Gong for Call Coaching?
How efficiently Does Gong manage your Deal Analytics & Insights?
What solutions does Gong provide for Sales Rep Engagement?
How does Gong address your Onboarding Challenges?
87 buyers and buying teams have used Cuspera to assess how well Gong solved their Conversation Intelligence needs. Cuspera uses 23878 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversation Intelligence needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
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Sales is challenging and constantly evolving. One way to get better is to learn from the best. #celebrate brings together a community of thoughtful, innovative sales professionals who are eager and willing to share best practices. Come with ideas, listen to your peers, and leave with a new perspect...ive on how to innovate your sales game. |
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Our close rates are up 30% from Q4 last year to Q1 this year. We ve cut onboarding ramp time by 20%. And our sales cycle has been cut in half. Gong has played a big role in all of those metrics. It s been a huge part of our success. Testimonial By Drew Hamilton |
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Gong made us understand which topics are being discussed and which competitors are being mentioned. Using Gong as a coaching platform is really helping us grow. Testimonial By Jake Holt |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Anna Phalen VP Sales & Account Management Jellyvision |
Sales is challenging and constantly evolving. One way to get better is to learn from the best. #celebrate brings together a community of thoughtful, innovative sales professionals who are eager and willing to share best practices. Come with ideas, listen to your peers, and leave with a new perspect...ive on how to innovate your sales game. |
|
Drew Hamilton CSO Kareo |
Our close rates are up 30% from Q4 last year to Q1 this year. We ve cut onboarding ramp time by 20%. And our sales cycle has been cut in half. Gong has played a big role in all of those metrics. It s been a huge part of our success. Testimonial By Drew Hamilton |
|
Jake Holt Director of Sales Cirrus Insight |
Gong made us understand which topics are being discussed and which competitors are being mentioned. Using Gong as a coaching platform is really helping us grow. Testimonial By Jake Holt |
Docusign Selects Gong Revenue AI Operating System to Accelerate Sales Productivity and Drive Strategic Growth
Global capital market research firm PitchBook is 10x more efficient with Gong
Frequently Asked Questions (FAQ)
What buyers ask before choosing Gong
What is Gong?
Gong is a revenue intelligence platform that sales managers use to coach their sales reps.
It gives sales managers direct visibility into sales conversations to help them get direct feedback on pricing, messaging, product rollouts etc. Insights into sales conversations help to identify best practices, scale them across sales teams and thus reduce ramp up times for new hires. They also help to improve quota attainment and thus directly contribute to topline.
Gong has integrations with all major web / video conferencing software. It can directly join your meetings and record your conversations. It uses AI to transcribe your calls and identifies coachable moments for upsell, cross-sell etc.
What is Gong used for?
What are the top features of Gong?
Who uses Gong?
What are Gong alternatives?
Where is Gong located?
Peers used Gong for sales call management and call coaching
Gong Competitors
Gong Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (729) |
| Analytics | Read Reviews (1013) |
| Custom Reports | Read Reviews (682) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (729) |
| Analytics | Read Reviews (1013) |
| Custom Reports | Read Reviews (682) |
Gong Integrations
Gong integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Gong
Software Failure Risk Guidance
?for Gong
Overall Risk Meter
Top Failure Risks for Gong
Gong.io Inc News
Gong Unveils Industry-First Revenue Harness, Mission Big Dipper
Gong has launched Mission Big Dipper, an execution layer within its Revenue AI OS, designed to enhance AI agents' governance across the revenue cycle. This includes the Gong Revenue Harness and new Custom Agents for RevOps leaders. The update expands AI-powered sales enablement features, such as Gong Assistant and Gong Enable, to improve workflow automation, deal analysis, and sales coaching.
Gong Partners With Microsoft to Embed Revenue AI in GTM Workflows
Gong has expanded its partnership with Microsoft, embedding its Revenue AI into Microsoft applications like Teams and Dynamics 365. This integration allows enterprises to purchase Gong through Microsoft Azure Marketplace, leveraging existing Azure commitments. The partnership enhances sales enablement by integrating Gong's insights directly into Microsoft tools, streamlining procurement and boosting interoperability through the Model Context Protocol.
Gong and Microsoft Partner to Close the Sales Action Gap
Gong and Microsoft have deepened their strategic partnership to integrate Gong's Revenue AI Operating System within the Microsoft ecosystem. This integration, facilitated by the Model Context Protocol (MCP), allows seamless connectivity between Gong's customer interaction intelligence and Microsoft's productivity tools. The collaboration aims to eliminate sales action gaps by automating data capture and enhancing CRM systems, ultimately transforming enterprise sales operations.
Gong announced it is now available in Microsoft Marketplace
Gong is now available in Microsoft Marketplace, enhancing its integration with Microsoft tools to streamline revenue AI workflows. This partnership enables enterprises to embed Gong's Revenue AI into Microsoft environments, facilitating real-time insights and automation in go-to-market processes. The integration supports Model Context Protocol, allowing Microsoft 365 Copilot to leverage Gong's AI for contextualized insights and actions.
Gong.io Inc Profile
HQ Location
814 Mission St, Floor 4 San Francisco, CA 94103
Employees
101-250
Social
Financials
SERIES E
