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Google Hangouts Chat vs Gusto: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of Google Hangouts Chat vs. Gusto is based on a specific set of business needs and context. The comparison uses 6857 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Google Hangouts Chat and Gusto

Google Hangouts Chat, and Gusto belong to a category of solutions that help Team Collaboration. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Google Hangouts Chat covers Collaboration with Chat, Communication Management with E-Mail, Conference Call Management with Offline, Sales Document Management with Chat, etc.

Gusto focuses on Training & Onboarding, Helpdesk Management with Phone Calls, Communication Management with E-Mail, Engagement Management, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Google Hangouts Chat

Focus area

Google Hangouts Chat is better than Gusto for

Software Failure Risk

  • low

logo Gusto

Focus area

Software Failure Risk

  • medium

About

Google Hangouts Chat: A messaging platform built for teams....

The All-In-One People Platform for Payroll, Benefits, HR

Financials

SERIES A

SERIES E

Business Need

Total Processes
(we found evidences for)

30

56

Total Goals
(we found evidences for)

6

10

Top Processes

Evidences indicate better relative satisfaction



communication management

sending & publishing communications

tracking & monitoring communications


conference call management


sales document management

proposal & quote management

contract management


content management


contact list management


engagement management

engaging and following up


sales call management

meeting management


campaign management



workflow management


social media marketing


rating and review management



helpdesk management


generation of new leads


training & onboarding



compliance & governance


payment management


competitive intelligence


social media analytics


social media management

social media analytics


billing and invoice management




customer feedback management


products & pricelist management



discount management


promotion management


Top Goals

Goals Achieved

  • Improve internal communications

  • Enhance customer relationships

  • Acquire customers

  • Improve efficiency

  • Increase sales & revenue

  • Enter new markets internationally or locally

  • See 3 more
  • Acquire customers

  • Improve internal communications

  • Enhance customer relationships

  • Improve ROI

  • Increase sales & revenue

  • Improve brand engagement

  • Improve visibility

  • Enter new markets internationally or locally

  • Build brand awareness

  • Scale best practices

  • See 7 more

Top Channels

Channels Used

  • e-mail

  • phone calls

  • chat

  • website

  • social media

  • offline

  • point of sale

  • mobile

  • mobile app

  • promotions

  • user generated content

  • blogs

  • causes and charity

  • See 10 more
  • e-mail

  • phone calls

  • chat

  • website

  • social media

  • offline

  • point of sale

  • mobile

  • mobile app

  • promotions

  • user generated content

  • blogs

  • causes and charity

  • See 10 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

low

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medium

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Integration Risk

low

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medium

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Migration Risk

medium

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medium

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Business Setting