Google Hangouts and Cisco Webex, An In-Depth Comparison 2024

Comparison Summary

Google Hangouts: Google Hangouts is a Web Collaboration software for messaging, voice, and video calls. Features include instant messaging, HD video calls, group conferencing, and built-in screen sharing.

Cisco Webex: Cisco-Webex offers industry-leading video conferencing, calling, and contact center solutions. Webex fuels hybrid work for businesses of all sizes.

Google Hangouts

Focus area

Google Hangouts is better than Cisco Webex for

tracking & monitoring communications

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

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Google Hangouts and Cisco Webex: Customer Satisfaction Data

Most deployed common Use Cases for Google Hangouts and Cisco Webex

How does Google Hangouts and Cisco Webex address your Collaboration Challenges?

Google Hangouts and Cisco Webex are both video conferencing tools that allow users to share screens and participate in group conversations. Google Hangouts is simpler and more intuitive for everyday use, while Cisco Webex has more advanced features. Cisco Webex is often preferred for enterprise-level meetings, while Google Hangouts is better suited for smaller, informal gatherings. Both tools have limitations; Google Hangouts is free and thus lacks premium features, while Cisco Webex can be complex and may have issues with certain displays.

"...The direct link for Hangouts through Google Calendar invites is incredibly convenient, and makes video conferencing virtually seamless...." Peer review by Andrew K., Chief Operating Officer, Internet

"...Video conferencing is important because we can use it to share visual materials such as maps and diagrams with our customers...." Peer review by Elisa Albertini, Collaboration and Videoconferencing Solution Leader, Saipem

What makes Google Hangouts and Cisco Webex ideal for Conference Call Management?

Google Hangouts and Cisco Webex both offer conference call management features. Google Hangouts is more suitable for informal meetings with colleagues, while Cisco Webex is designed for professional meetings and conferences. Google Hangouts provides ease of use and integration with Gmail accounts, but its video and audio quality can be inconsistent. Cisco Webex emphasizes stability, features like screen sharing and document sharing, and has a more sophisticated scheduling system.

"...This tool is preferably used for video communication which could be one-on-one video calls or conference meetings...." Peer review by Dennis H. C., Senior Innovation Lead, Marketing and Advertising

"...I like that I can use it for a conference call or a video call...." Peer review by Donna Andrews, Insurance

What solutions does Google Hangouts and Cisco Webex provide for Sales Call Management?

Google Hangouts and Cisco Webex both allow users to share their screens and record calls, making them suitable for sales call management. Google Hangouts integrates with Gmail and Google Calendar for scheduling meetings, while Cisco Webex integrates with Outlook. Google Hangouts is generally considered easier to use, while Cisco Webex offers more advanced features, including whiteboarding. Both platforms have limitations, such as a lack of granular control over meeting editing in Cisco Webex.

"...Integration with other Google services like Calender makes it very easy to schedule appointments and meetings with proper email and push notifications going out as reminders. ...." Peer review by Verified Reviewer, Real Estate

"...The white board is extremely useful when collaborating, and call recording is useful when you may need to copy it to someone who could not attend, or just to keep track...." Peer review by Leola Smith

How does Google Hangouts and Cisco Webex facilitate Content Management?

Both Google Hangouts and Cisco Webex allow users to share content during meetings. Google Hangouts facilitates sharing of links, images, videos, and documents, while Cisco Webex focuses on sharing desktops, documents, and applications. Cisco Webex has a cloud-based platform for storing shared content, whereas Google Hangouts does not provide a dedicated storage solution. Google Hangouts has limitations in its document-sharing features, whereas Cisco Webex has limitations in editing content during meetings.

"...I can do video calls, chat, and share documentation with other members...." Peer review by Richard Crane, Senior Business Analyst, Southwest Gas Corporation

"...Very efficient for video conferencing, document sharing and can be used for training...." Peer review by Sebastien Gadbois Ing., Telecommunications

How does Google Hangouts and Cisco Webex address your Sales Document Management Challenges?

Both Google Hangouts and Cisco Webex allow users to share documents during meetings. Google Hangouts integrates with Google Docs for document collaboration, while Cisco Webex focuses on screen sharing and document presentation. Google Hangouts offers a more seamless document sharing experience within the browser, while Cisco Webex excels at screen sharing and collaboration with features like whiteboarding. However, Cisco Webex can experience performance issues with large documents and requires significant bandwidth.

"...It was good for conferences, scheduling, seeing when others are available and sharing documents, photos and brainstorming...." Peer review by sue r., business owner, Apparel & Fashion