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Google Hangouts vs Google Hangouts Chat: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of Google Hangouts vs. Google Hangouts Chat is based on a specific set of business needs and context. The comparison uses 19562 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Google Hangouts and Google Hangouts Chat

Google Hangouts, Skype, GoTo Meeting, etc., belong to a category of solutions that help Webinar and Conferencing, whereas Google Hangouts Chat belong to a category of solutions that help Team Collaboration. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Google Hangouts covers Collaboration with Video, Conference Call Management with Offline, Communication Management with Phone Calls, Content Management with Video, etc.

Google Hangouts Chat focuses on Collaboration with Chat, Communication Management with E-Mail, Conference Call Management with Offline, Sales Document Management with Chat, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Google Hangouts

Focus area

Google Hangouts is better than Google Hangouts Chat for

Software Failure Risk

  • medium

logo Google Hangouts Chat

Focus area

Google Hangouts Chat is better than Google Hangouts for

Software Failure Risk

  • low

About

Web Collaboration software with messaging, video and voice calls for group or individual communications

Google Hangouts Chat: A messaging platform built for teams....

Financials

SERIES A

SERIES A

Business Need

Total Processes
(we found evidences for)

87

30

Total Goals
(we found evidences for)

18

6

Top Processes

Evidences indicate better relative satisfaction



conference call management


communication management

sending & publishing communications

tracking & monitoring communications


sales call management

meeting management

call transcription


content publishing


sales document management

proposal & quote management

contract management


contact list management

creating contact list


engagement management

engaging and following up


helpdesk management


training & onboarding


workflow management



social media management

social media analytics

scheduling post to social media

managing social media account

engaging on social media




talk track creation


lead qualification

lead qualification: technographic


loyalty management

customise loyalty program


knowledge management


calendar management


conversion management



campaign management


rating and review management


products & pricelist management


customer feedback management

measuring customer satisfaction


trade show marketing


generation of new leads


business development



social media marketing



personalized marketing


Top Goals

Goals Achieved

  • Improve internal communications

  • Acquire customers

  • Enhance customer relationships

  • Launch new products

  • Improve digital and social presence

  • Improve stakeholder relations

  • Scale best practices

  • Improve efficiency

  • Enter new markets internationally or locally

  • Improve ROI

  • Establish thought leadership

  • Increase sales & revenue

  • Grow market share

  • Improve brand engagement

  • Build brand awareness

  • Improve consistency

  • Shorten ramp up time

  • Improve navigation

  • See 15 more
  • Improve internal communications

  • Enhance customer relationships

  • Acquire customers

  • Improve efficiency

  • Increase sales & revenue

  • Enter new markets internationally or locally

  • See 3 more

Top Channels

Channels Used

  • chat

  • offline

  • phone calls

  • video

  • e-mail

  • events

  • trade shows

  • mobile

  • mobile app

  • text SMS

  • on premises

  • social media

  • Slack

  • point of sale

  • Skype

  • Whatsapp

  • Facebook

  • display advertisement

  • See 15 more
  • chat

  • offline

  • phone calls

  • video

  • e-mail

  • events

  • trade shows

  • mobile

  • mobile app

  • text SMS

  • on premises

  • social media

  • Slack

  • point of sale

  • Skype

  • Whatsapp

  • Facebook

  • display advertisement

  • See 15 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

medium

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low

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Integration Risk

low

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low

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Migration Risk

medium

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medium

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Business Setting