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Google Hangouts vs Smart PBX: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Google Hangouts medium Failure Risk for Smart PBX low
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Comparison Summary

This comparison report of Google Hangouts vs. Smart PBX is based on a specific set of business needs and context. The comparison uses 18929 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Google Hangouts and Smart PBX

Google Hangouts, Skype, GoTo Meeting, etc., belong to a category of solutions that help Webinar and Conferencing, whereas Smart PBX, 3CX Phone System, VCC Live®, etc., belong to a category of solutions that help Contact Center Software. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Google Hangouts covers Collaboration with Video, Conference Call Management with Offline, Communication Management with Phone Calls, Content Management with Video, etc.

Smart PBX focuses on Sales Call Management with Phone Calls, Collaboration with Video, Conference Call Management with Offline, Communication Management with Text SMS, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Google Hangouts

Focus area

Google Hangouts is better than Smart PBX for

Software Failure Risk

  • medium

logo Smart PBX

Focus area

Smart PBX is better than Google Hangouts for

Software Failure Risk

  • low

About

Web Collaboration software with messaging, video and voice calls for group or individual communications

Smart PBX | Virtual Phone System | Smart Choice US

Financials

SERIES A

PRIVATE

Business Need

Total Processes
(we found evidences for)

87

20

Total Goals
(we found evidences for)

18

1

Top Processes

Evidences indicate better relative satisfaction

collaboration

Read Reviews (3306)

Read Reviews (10)

conference call management

Read Reviews (1226)

Read Reviews (8)

communication management

Read Reviews (639)

Read Reviews (7)

sending & publishing communications

Read Reviews (551)

Read Reviews (6)

tracking & monitoring communications

Read Reviews (20)

Read Reviews (0)

sales call management

Read Reviews (235)

Read Reviews (46)

call recording

Read Reviews (123)

Read Reviews (45)

meeting management

Read Reviews (91)

Read Reviews (0)

call transcription

Read Reviews (4)

Read Reviews (0)

content management

Read Reviews (234)

Read Reviews (6)

content sharing

Read Reviews (228)

Read Reviews (6)

content curation

Read Reviews (2)

Read Reviews (0)

content publishing

Read Reviews (2)

Read Reviews (0)

sales document management

Read Reviews (167)

Read Reviews (4)

document sharing

Read Reviews (146)

Read Reviews (0)

proposal & quote management

Read Reviews (10)

Read Reviews (1)

contract management

Read Reviews (5)

Read Reviews (2)

contact list management

Read Reviews (147)

Read Reviews (4)

creating contact list

Read Reviews (4)

Read Reviews (0)

engagement management

Read Reviews (100)

Read Reviews (1)

engaging and following up

Read Reviews (82)

Read Reviews (1)

helpdesk management

Read Reviews (74)

Read Reviews (2)

training & onboarding

Read Reviews (39)

Read Reviews (1)

workflow management

Read Reviews (38)

Read Reviews (0)

social media management

Read Reviews (24)

Read Reviews (0)

social media analytics

Read Reviews (6)

Read Reviews (0)

scheduling post to social media

Read Reviews (5)

Read Reviews (0)

managing social media account

Read Reviews (3)

Read Reviews (0)

engaging on social media

Read Reviews (3)

Read Reviews (0)

talk track creation

Read Reviews (3)

Read Reviews (0)

lead qualification

Read Reviews (5)

Read Reviews (2)

lead qualification: technographic

Read Reviews (4)

Read Reviews (2)

loyalty management

Read Reviews (5)

Read Reviews (0)

customise loyalty program

Read Reviews (5)

Read Reviews (0)

knowledge management

Read Reviews (4)

Read Reviews (0)

calendar management

Read Reviews (4)

Read Reviews (0)

conversion management

Read Reviews (4)

Read Reviews (0)

campaign management

Read Reviews (4)

Read Reviews (0)

rating and review management

Read Reviews (3)

Read Reviews (0)

products & pricelist management

Read Reviews (3)

Read Reviews (0)

customer feedback management

Read Reviews (3)

Read Reviews (0)

measuring customer satisfaction

Read Reviews (2)

Read Reviews (0)

trade show marketing

Read Reviews (3)

Read Reviews (0)

generation of new leads

Read Reviews (3)

Read Reviews (0)

business development

Read Reviews (3)

Read Reviews (0)

social media marketing

Read Reviews (2)

Read Reviews (0)

personalized marketing

Read Reviews (2)

Read Reviews (0)

SeealllessActivities

Top Goals

Goals Achieved

  • Improve internal communications

  • Acquire customers

  • Enhance customer relationships

  • Launch new products

  • Improve digital and social presence

  • Improve stakeholder relations

  • Scale best practices

  • Improve efficiency

  • Enter new markets internationally or locally

  • Improve ROI

  • Establish thought leadership

  • Increase sales & revenue

  • Grow market share

  • Improve brand engagement

  • Build brand awareness

  • Improve consistency

  • Shorten ramp up time

  • Improve navigation

  • See 15 more

  • Improve internal communications

Top Channels

Channels Used

  • phone calls

  • offline

  • video

  • text SMS

  • events

  • trade shows

  • e-mail

  • on premises

  • website

  • chat

  • mass media

  • television

  • See 9 more

  • phone calls

  • offline

  • video

  • text SMS

  • events

  • trade shows

  • e-mail

  • on premises

  • website

  • chat

  • mass media

  • television

  • See 9 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

medium

{{{rsh_C_1}}}

low

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Integration Risk

low

{{{rsh_C_1}}}

medium

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Migration Risk

medium

{{{rsh_C_1}}}

low

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting