Smart PBX Overview

Smart-PBX enhances retail communication by streamlining in-store and outbound interactions. Effective communication systems are maintained, improving overall efficiency.

Use Cases

Customers recommend Call Recording, Collaboration, Conference Call Management, as the business use cases that they have been most satisfied with while using Smart PBX.

Other use cases:

  • Sending & Publishing Communications
  • Content Sharing
  • Contacts History
  • Contract Management
  • Lead Qualification: Technographic
  • Helpdesk Management
  • Proposal & Quote Management
See all use cases See less use cases

Business Priorities

Improve Internal Communications is the most popular business priority that customers and associates have achieved using Smart PBX.

Other priorities:

See all business priorities See less business priorities

Smart PBX Use-Cases and Business Priorities: Customer Satisfaction Data

Smart PBX works with different mediums / channels such as Phone Calls. Video. Offline etc.

Smart PBX's features include Recording, Personalization, and Bot. and Smart PBX support capabilities include Phone Support, 24/7 Support, AI Powered, etc. also Smart PBX analytics capabilities include Custom Reports, and Analytics.

Peer review evidence (same sources as the product rating summary)

"...Call Recording...." Conference Systems
"...Up to 3 party video conferencing...." Smart Choice US
"...3-way conference call...." Smart Choice US

Smart PBX, XCALLY, VICIdial, Vocalcom, CallTools, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Smart PBX Customer wins, Customer success stories, Case studies

How can Smart PBX optimize your Call Recording Workflow?

How does Smart PBX address your Collaboration Challenges?

How can Smart PBX optimize your Sending & Publishing Communications Workflow?

11 buyers and buying teams have used Cuspera to assess how well Smart PBX solved their Contact Center Software needs. Cuspera uses 685 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

 

Leading luxury retailer (anonymous) - Retail - Large

SmartTile helped a leading luxury retailer cut mean time to resolution (MTTR) for network outages. The IT team used to spend valuable time gathering carrier and device info before opening tickets, ri...sking lost revenue. With SmartTile, all carrier, vendor, and device data is surfaced instantly when an issue occurs. The platform integrates with Meraki API for full network visibility, including access points and switches. The retailer is now expanding SmartTile to monitor every point-of-sale system across North America.

Read more →
 

US IT Manager - Information Technology And Services - Small

USA

A US IT manager needed a single provider for all technology needs. In the past, working with many vendors caused lost time and money. SmartChoice became the one go-to company for support. The manager... could call one number for help. This made managing technology easier and saved time.

Read more →
 

Thomas J. - Small

SmartChoice enabled a seamless transition to a new customer contact center system. Thomas J. reported zero disruption during installation and migration. The solution met all business needs. The proce...ss was smooth and did not impact customer service. SmartChoice delivered reliable support throughout the change.

Read more →
 

Systems and Network Administrator - Information Technology And Services - Small

SmartChoice provided voice services for a company led by a systems and network administrator. The customer praised SmartChoice for their strong track record and reliable service. The project was comp...leted on time and within budget. Field engineers delivered excellent results. The company considers this one of their best new additions this year.

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Robert Parkinson - Health, Wellness And Fitness - Small

SmartChoice helped Robert Parkinson focus on saving lives instead of managing a phone system. The solution allowed his team to keep their attention on their core mission. SmartChoice made communicati...on easier and more reliable. This support let them work better and stay focused on what matters most. The testimonial highlights the value of dependable business communications.

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Stephen Yap - Small

SmartChoice helped Stephen Yap migrate voice services to Microsoft Teams. Abadi Group managed the transition and matched the right carriers to meet unique needs. The new network infrastructure is rel...iable and cost-effective. The solution improved communication and reduced costs. The process was efficient and tailored to requirements.

Read more →

Frequently Asked Questions (FAQ)

What buyers ask before choosing Smart PBX

What are the top features of Smart PBX?

Recording, Personalization and bot are some of the top features of Smart PBX.

What are Smart PBX alternatives?

XCALLY, VICIdial, Vocalcom and CallTools are popular alternatives for Smart PBX.

Where is Smart PBX located?

Smart PBX is headquartered at 56 W 45th St, New York, NY 10036.
lightning

Peers used Smart PBX for call recording and collaboration

Smart PBX Competitors

Smart PBX Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.01/5 ★

Read Reviews (17)
Custom Reports

4.27/5 ★

Read Reviews (59)
Analytics

4.02/5 ★

Read Reviews (11)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.01/5 ★

Read Reviews (17)
Custom Reports

4.27/5 ★

Read Reviews (59)
Analytics

4.02/5 ★

Read Reviews (11)

Software Failure Risk Guidance

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for Smart PBX

Overall Risk Meter

Low Medium High

Top Failure Risks for Smart PBX

Smart PBX Goblal Phone Systems News

Product

Ring-Down Telecom for Financial Services: A Game Changer for Trading Floors

SmartChoice introduces a ring-down telecom solution integrated with Microsoft Teams for financial services, enhancing communication on trading floors. This system offers instant, secure connections, compliance-ready monitoring, and scalability, benefiting major firms like Goldman Sachs and Citibank. The integration provides a unified platform, reducing management complexity and supporting rapid market operations.

Read more →

Smart PBX Goblal Phone Systems Profile

Company Name

Smart PBX Goblal Phone Systems

Company Website

https://www.smartpbx.net/english/

HQ Location

56 W 45th St, New York, NY 10036

Employees

51-100

Social

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Financials

PRIVATE