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Compare Google Voice vs Salesforce Community Cloud

Comparison Summary

For Google Voice vs Salesforce Community Cloud comparison, Our AI algorithm looked at 3140 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Google Voice and Salesforce Community Cloud to solve their respective business needs.

Pros and cons of Google Voice and Salesforce Community Cloud

Google Voice is more suited to businesses that require Sales Call Management with Phone Calls and Conference Call Management with Offline where as Salesforce Community Cloud is focused towards Engagement Management with User Generated Content and Collaboration with Mobile .

Both Google Voice and Salesforce Community Cloud are Community Management software, peers recommend Google Voice for conference call management where as Salesforce Community Cloud is more known for knowledge management and collaboration .

logo Google Voice

Focus area

Google Voice is better than Salesforce Community Cloud for

Software Failure Risk

  • medium

logo Salesforce Community Cloud

Focus area

Salesforce Community Cloud is better than Google Voice for

Software Failure Risk

  • low

About

Google Voice: Smart voice calling on all your devices

Online Community Software - Salesforce.com

Age

1999

Financials

SERIES A

IPO

Business Need

Total Processes
(we found evidences for)

56

50

Total Goals
(we found evidences for)

10

11

Top Processes

Evidences indicate better relative satisfaction


sales call management

call transcription


conference call management


communication management

sending & publishing communications


helpdesk management



engagement management

engaging and following up



contact list management


sales document management


social media management

scheduling post to social media

social media analytics



workflow management


content management


loyalty management

identify target customers


competitive intelligence


opportunity management



community building


training & onboarding



knowledge management


customer case management


measuring customer satisfaction


customer feedback management

measuring customer satisfaction


relationship management


conversion management


rating and review management





Top Goals

Goals Achieved

  • Acquire customers

  • Enter new markets internationally or locally

  • Enhance customer relationships

  • Improve internal communications

  • Grow market share

  • Improve digital and social presence

  • Launch new products

  • Improve brand engagement

  • Build brand awareness

  • Increase sales & revenue

  • See 7 more
  • Acquire customers

  • Enhance customer relationships

  • Improve internal communications

  • Improve stakeholder relations

  • Scale best practices

  • Build brand awareness

  • Increase sales & revenue

  • Improve brand engagement

  • Improve efficiency

  • Enter new markets internationally or locally

  • Launch new products

  • See 8 more

Top Channels

Channels Used

  • mobile

  • website

  • blogs

  • user generated content

  • video

  • e-mail

  • phone calls

  • mobile app

  • chat

  • offline

  • on premises

  • social media

  • display advertisement

  • Twitter

  • channel partners

  • point of sale

  • See 13 more
  • mobile

  • website

  • blogs

  • user generated content

  • video

  • e-mail

  • phone calls

  • mobile app

  • chat

  • offline

  • on premises

  • social media

  • display advertisement

  • Twitter

  • channel partners

  • point of sale

  • See 13 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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low

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Business Setting