cuspera logo CUSPERA

Google Voice vs ServiceTrade: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of Google Voice vs. ServiceTrade is based on a specific set of business needs and context. The comparison uses 3622 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Google Voice and ServiceTrade

Google Voice belong to a category of solutions that help Community Management, whereas ServiceTrade belong to a category of solutions that help Field Service Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Google Voice covers Sales Call Management with Phone Calls, Conference Call Management with Offline, Communication Management with Text SMS, Helpdesk Management with Phone Calls, etc.

ServiceTrade focuses on Sales Document Management, Engagement Management, Rating And Review Management, Workflow Management, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Google Voice

Focus area

Google Voice is better than ServiceTrade for

Software Failure Risk

  • medium

logo ServiceTrade

Focus area

ServiceTrade is better than Google Voice for

Software Failure Risk

  • medium

About

Google Voice: Smart voice calling on all your devices

Mobile software for commercial service contractors

Financials

SERIES A

PRIVATE

Business Need

Total Processes
(we found evidences for)

56

41

Total Goals
(we found evidences for)

10

9

Top Processes

Evidences indicate better relative satisfaction


sales call management

call transcription


conference call management


communication management

sending & publishing communications


helpdesk management



engagement management

engaging and following up



contact list management


sales document management

proposal & quote management

contract management


social media management

scheduling post to social media

social media analytics



workflow management


content management


loyalty management

identify target customers



competitive intelligence


revenue cycle management


generation of new leads


training & onboarding


rating and review management


lifetime value management


measuring customer satisfaction


customer feedback management

measuring customer satisfaction


relationship management





Top Goals

Goals Achieved

  • Acquire customers

  • Enter new markets internationally or locally

  • Enhance customer relationships

  • Improve internal communications

  • Grow market share

  • Improve digital and social presence

  • Launch new products

  • Improve brand engagement

  • Build brand awareness

  • Increase sales & revenue

  • See 7 more
  • Acquire customers

  • Increase sales & revenue

  • Enhance customer relationships

  • Improve internal communications

  • Improve digital and social presence

  • Grow market share

  • Improve efficiency

  • Improve visibility

  • Build brand awareness

  • See 6 more

Top Channels

Channels Used

  • e-mail

  • phone calls

  • video

  • website

  • mobile

  • offline

  • on premises

  • mobile app

  • chat

  • Slack

  • user generated content

  • blogs

  • social media

  • review sites

  • Amazon

  • See 12 more
  • e-mail

  • phone calls

  • video

  • website

  • mobile

  • offline

  • on premises

  • mobile app

  • chat

  • Slack

  • user generated content

  • blogs

  • social media

  • review sites

  • Amazon

  • See 12 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Security & Privacy Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Integration Risk

low

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Migration Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Business Setting