Overview: Groove and Salesforce Inbox as Sales Engagement Category solutions.

In the Sales Engagement category, Groove and Salesforce Inbox cater to varied business environments. Groove stands out with a strong focus on engagement management across larger enterprises, providing robust automation, integration capabilities, and analytics. Its comprehensive support channels meet complex operational needs. On the other hand, Salesforce Inbox suits smaller enterprises with its emphasis on communication and customer relationship enhancements. It offers essential integration features and a simpler support structure.

Groove: Groove is the highest-rated sales engagement platform for Salesforce, ensuring consistently great sales execution. A demo can be requested today.

Salesforce Inbox: Salesforce-Inbox enables smarter selling by connecting reps with prospects across all channels. It leverages the #1 AI CRM for enhanced sales engagement.

Groove and Salesforce Inbox: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

Groove focuses on engagement management and communication tracking, helping enterprises manage and follow up on sales activities effectively. read more →

Salesforce Inbox emphasizes advertisement and communication management, facilitating follow-ups and sales call activities. read more →

Business Goals

Groove aids in acquiring customers and increasing sales, supporting enterprises looking to enhance customer relationships and improve internal communications. read more →

Salesforce Inbox is aligned towards acquiring customers and enhancing relationships, with a focus on improving sales and scaling best practices. read more →

Core Features

Groove offers features like AI-powered tools and extensive analytics, complemented by integration capabilities and custom reporting options. read more →

Salesforce Inbox offers essential integration and data export features, with a focus on analytics and custom report generation. read more →

Vendor Support

Groove provides diverse support options, including 24/7 assistance, phone, email, and chat support, catering to user preferences needing extensive help. read more →

Salesforce Inbox provides more basic support services with 24/7 availability, focusing on a simpler support structure for its user base. read more →

Segments and Industries

Groove predominantly serves large and mid-market enterprises, especially in sectors like software, marketing, and advertising. read more →

Salesforce Inbox serves primarily smaller enterprises, with notable usage in IT, internet services, and technology sectors. read more →

Operational Alignment

Groove aligns with enterprise-level operations, leveraging its capabilities for complex workflows and extensive communication needs. read more →

Salesforce Inbox fits well with smaller scale operations, offering streamlined solutions for communication and meeting management. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

low

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medium

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IT and Other Capabilities

Low
Medium
High

Ease of migration

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Data

Data Export

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Data Import

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Support

Email Support

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Phone Support

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Chat Support

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24/7 Support

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Others

Analytics

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Custom Reports

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AI Powered

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Most deployed common Use Cases for Groove and Salesforce Inbox

How can Groove and Salesforce Inbox enhance your Engagement Management process?

Groove and Salesforce Inbox both enable users to schedule follow-up emails, track email engagement, and send personalized messages. Groove provides more detailed analytics and automation features for sales personnel, while Salesforce Inbox integrates seamlessly with Salesforce CRM for better context and real-time insights. Groove lacks the ability to filter out responded contacts, while Salesforce Inbox lacks detailed analytics on email engagement.

"...We've found Groove to be an effective way to track email communication, provide a sense of client engagement and keep all teams aligned with the SFDC integration...." Peer review by Chad H, Principal, Enlightened Customers, Internet

"...Salesforce gives us a view of every facet of our customer interactions...." Testimonial by Zita Cassizzi, Chief Digital Officer, TOMS

What solutions does Groove and Salesforce Inbox provide for Communication Management?

Both Groove and Salesforce Inbox allow users to track email opens and send emails later. Groove provides additional features such as customizable templates, event calendars, and predictive dialers. However, Salesforce Inbox allows users to track emails within Salesforce, while Groove only allows for tracking within its own platform. One limitation of Salesforce Inbox is that it only shows whether an email has been opened, but it does not track clicks or interactions.

"...I like that I can receive emails, assign them to team members, add notes and send emails all from one account...." Peer review by User in Computer Software, Computer Software

"...We are able to insert templates, and the email should track automatically into salesforce, reducing the amount of work required on our sales team...." Peer review by Aaron K., Sales Training Manager, Computer Software