Comparison Summary

HaloITSM: HaloITSM offers intuitive ITIL-aligned service desk software to standardize IT processes. A free trial is available for this all-inclusive, unlimited solution.

BMC Helix ITSM: BMC Helix ITSM delivers predictive IT service management for modern enterprises. Enhanced efficiency and proactive problem-solving are provided by BMC Software's solution.

logo HaloITSM

Focus area

Software Failure Risk

  • medium

logo BMC Helix ITSM

Focus area

Software Failure Risk

  • low

HaloITSM and BMC Helix ITSM: Customer Satisfaction Data

Most deployed common Use Cases for HaloITSM and BMC Helix ITSM

How does HaloITSM and BMC Helix ITSM address your Helpdesk Management Challenges?

Haloitsm and BMC Helix ITSM both provide help desk management features. Haloitsm offers a wider range of features, including asset management, billing, and project management. BMC Helix ITSM focuses on automation and integration with other IT systems. However, some users find BMC Helix ITSM's interface outdated compared to other options. Both tools require technical expertise to implement and maintain.
"...I've been in the helpdesk industry for 25 years, and have tested or used dozens of software packages, and I can confidently state that the guys at NHD are the best I've come across when it comes to support, both pre-sale and post-sale...." Peer review by Phil Battrick, Managing Director, Strategic IT Management Ltd
"...We use Remedy as a ticketing system for our IT help desk...." Peer review by Brittany W, Human Resources Assistant, Non-Profit Organization Management

What solutions does HaloITSM and BMC Helix ITSM provide for Workflow Management?


BMC Helix ITSM in Action: Unique Use Cases

What solutions does BMC Helix ITSM provide for Knowledge Management?

Why is BMC Helix ITSM the best choice for Communication Management?

About

Intuitive ITSM Software to deliver ITIL-aligned service

BMC Helix ITSM Capabilities - BMC Software

Financials

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

high

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medium

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Business Setting