Guiding you to choose between HappyFox Help Desk vs. BMC Helix ITSM: 2024

Comparison Summary

HappyFox Help Desk: HappyFox offers online help desk software for managing support tickets. Schedule a one-on-one demo to improve customer support.

BMC Helix ITSM: BMC Helix ITSM delivers predictive IT service management for modern enterprises. Enhanced efficiency and proactive problem-solving are provided by BMC Software's solution.

HappyFox Help Desk and BMC Helix ITSM: Customer Satisfaction Data

Most deployed common Use Cases for HappyFox Help Desk and BMC Helix ITSM

How can HappyFox Help Desk and BMC Helix ITSM enhance your Helpdesk Management process?

HappyFox Help Desk and BMC Helix ITSM both manage help desk tasks. HappyFox is web-based and cloud-hosted, making it accessible from any location. BMC Helix ITSM focuses on automation and integration, streamlining help desk operations. HappyFox is well-suited for small to medium-sized businesses, while BMC Helix ITSM caters to larger organizations with more complex needs. A limitation of both is that they rely on user feedback for continuous improvement.

"...We highly recommend it to any company who needs a helpdesk tool that does reporting as well as email management...." Peer review by User

"...Via the web, having access to the tool, or contacting the helpdesk, the first level technician records the customer demand, this demand is received by the responsible area that continues the service...." Peer review by Diogo T., Helpdesk, Telecommunications

How does HappyFox Help Desk and BMC Helix ITSM facilitate Knowledge Management?

Happyfox Help Desk and BMC Helix ITSM both offer knowledge management features. Happyfox Help Desk emphasizes simplicity and ease of use for creating a knowledge base, while BMC Helix ITSM provides a more comprehensive platform for managing knowledge alongside other IT service management functions. Happyfox Help Desk is better suited for smaller businesses due to its user-friendly interface and focus on self-service capabilities, whereas BMC Helix ITSM may be more appropriate for larger organizations with more complex IT needs. However, BMC Helix ITSM's knowledge management features may be more challenging for users to navigate due to their more complex and sophisticated nature.

"...It provides a simple online knowledge base software that's beautiful, searchable, social media ready and responsive for the mobile...." Peer review from HappyFox

"...It gathers Incident, problem and knowledge management in one software and it doing it good...." Peer review by Verified Reviewer, Pharmaceuticals, 1001-5000 employees, Pharmaceuticals

What Are the key features of HappyFox Help Desk and BMC Helix ITSM for Workflow Management?

Both Happyfox Help Desk and BMC Helix ITSM provide tools for managing workflows. Happyfox Help Desk allows users to create and customize workflows visually, using a drag-and-drop interface. BMC Helix ITSM offers a comprehensive workflow engine, but it can be complex and may require more technical expertise. A limitation of both tools is that customization can potentially disrupt existing workflows.

"...Smart rules have streamlined our workflow and automated some of our ordering...." Peer review by Andy H., Information Technology and Services

"...BMC remedy helps us to automate incident and problem management workflow to reduce the number of incidents handled, improve resolution times, and prevent future incidents...." Peer review by Administrator

What makes HappyFox Help Desk and BMC Helix ITSM ideal for Communication Management?

Happyfox Help Desk and BMC Helix ITSM both facilitate communication management through ticketing systems. Happyfox focuses on ease of use and proactive communication through email, while BMC Helix ITSM emphasizes comprehensive tracking of incidents, changes, and problems within an IT service management environment. However, both tools have limitations; Happyfox struggles with sending outgoing emails, while BMC Helix ITSM faces challenges with email communication speed.

"...Not only are they prompt but they are proactive in sending messages about new or upcoming features...." Peer review by Nichole M., Education

"...Can track incidents, call schedule and change management all in one location...." Peer review by Industry Analyst / Tech Writer

HappyFox Help Desk in Action: Unique Use Cases

How does HappyFox Help Desk address your Customer Feedback Management Challenges?

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Help Desk Software | Customer Support Software | Support Ticket ...

BMC Helix ITSM Capabilities - BMC Software

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Medium
High

Ease of migration

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Data

Data Import

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Data Export

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Support

24/7 Support

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Email Support

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Chat Support

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Phone Support

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Others

AI Powered

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Custom Reports

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Analytics

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Guiding you to choose between HappyFox Help Desk vs. BMC Helix ITSM: 2024

Comparison Summary

HappyFox Help Desk

Focus area

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

BMC Helix ITSM

Focus area

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

HappyFox Help Desk and BMC Helix ITSM: Customer Satisfaction Data

Most deployed common Use Cases for HappyFox Help Desk and BMC Helix ITSM

How can HappyFox Help Desk and BMC Helix ITSM enhance your Helpdesk Management process?

How does HappyFox Help Desk and BMC Helix ITSM facilitate Knowledge Management?

What Are the key features of HappyFox Help Desk and BMC Helix ITSM for Workflow Management?

What makes HappyFox Help Desk and BMC Helix ITSM ideal for Communication Management?

HappyFox Help Desk in Action: Unique Use Cases

How does HappyFox Help Desk address your Customer Feedback Management Challenges?

Failure Risk Guidance Security Report?

Compliance Risk

Security & Privacy Risk

Integration Risk

Migration Risk

IT and Other Capabilities

Data

Support

Others

Business Setting

Guiding you to choose between HappyFox Help Desk vs. BMC Helix ITSM: 2024

Comparison Summary

HappyFox Help Desk

Focus area

Software Failure Risk Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

BMC Helix ITSM

Focus area

Software Failure Risk Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

HappyFox Help Desk and BMC Helix ITSM: Customer Satisfaction Data

Most deployed common Use Cases for HappyFox Help Desk and BMC Helix ITSM

How can HappyFox Help Desk and BMC Helix ITSM enhance your Helpdesk Management process?

How does HappyFox Help Desk and BMC Helix ITSM facilitate Knowledge Management?

What Are the key features of HappyFox Help Desk and BMC Helix ITSM for Workflow Management?

What makes HappyFox Help Desk and BMC Helix ITSM ideal for Communication Management?

HappyFox Help Desk in Action: Unique Use Cases

How does HappyFox Help Desk address your Customer Feedback Management Challenges?

Failure Risk Guidance Security Report?

Compliance Risk

Security & Privacy Risk

Integration Risk

Migration Risk

IT and Other Capabilities

Data

Support

Others

Business Setting

Get a personalised risk report for HappyFox Help Desk

Get a personalised risk report for BMC Helix ITSM

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.