Guiding you to choose between HappyFox Help Desk vs. osTicket: 2024

Comparison Summary

HappyFox Help Desk: HappyFox offers online help desk software for managing support tickets. Schedule a one-on-one demo to improve customer support.

osTicket: osTicket is a trusted open source support ticket system that streamlines customer service. It helps improve efficiency and scalability for handling customer inquiries.

HappyFox Help Desk and osTicket: Customer Satisfaction Data

Most deployed common Use Cases for HappyFox Help Desk and osTicket

What benefits does HappyFox Help Desk and osTicket offer for Helpdesk Management?

Happyfox Help Desk and Osticket are both helpdesk management tools, but they differ in their pricing and features. Happyfox Help Desk is a cloud-based software, whereas Osticket is open-source and free. Happyfox Help Desk offers a wider range of features, including mobile apps, while Osticket focuses on ticket management and integration with other systems.

"...We have used this for over three years for our daily Help Desk support and KB reference points...." Peer review by Paul M. F, Systems Administrator, Construction

"...Help Desk issue tracking...." Peer review by Joseph H, Information Technology Manager

How does HappyFox Help Desk and osTicket facilitate Knowledge Management?

Happyfox Help Desk and Osticket both offer knowledge base features to help customers self-serve. Happyfox Help Desk's knowledge base is highly regarded for its simplicity and effectiveness in reducing support email volume. Osticket also provides a knowledge base for frequently asked questions, allowing users to access information proactively. However, Osticket's knowledge base functionality is limited compared to Happyfox Help Desk. Happyfox Help Desk's knowledge base has more features and can be customized to meet a wider range of needs.

"...The fact that this software product was presented to my client and was chosen for implementation due to it's capabilities that met my client's functional requirement such as: - Automated ticketing system along with email notifications - Ability to escalate existing tickets: - Priority of High, medium and low - Automated back-up and simple recovery process - Ability to search existing or historical tickets - Knowledge base for future references (FAQ)..." Peer review by Consultant

"...For example, you can customize the user support like email sents, knowledge based or FAQ in front of the report ticket dashboard. ...." Peer review by Gerson O., System Administrator, Computer Software

How does HappyFox Help Desk and osTicket facilitate Communication Management?

Happyfox Help Desk and Osticket both allow users to create tickets by sending emails. Osticket automatically sends email notifications to users about the status of their requests, while Happyfox Help Desk offers a more comprehensive approach, including AI-powered chatbots and a user-friendly interface for managing customer communication. Happyfox Help Desk also provides a platform for monitoring incoming communications from various sources, including emails and voicemails.

"...The number one benefit that we have seen is the ability to monitor all incoming emails and voice mails and to be able to act quickly in ugent situations...." Peer review by John G., Computer Software

"...It works perfectly and we can even manage support tickets and answers by sending emails to our support email account...." Peer review by Raúl Muñoz