Guiding you to choose between Heap vs. FullStory: 2024

"...The ability to historially look at how users are interacting with your product without having to set an event is a game-changer...." Peer review by Jonny M., Founder

"...Recording user engagement We have benefited from learning what actions are customers take, or don t take, in our platform...." Peer review by Andrew K, Customer Marketing Lead, Internet

"...When it was used, it was used only by designers and product managers...." Peer review by Mike B., Product Manager

"...The best insight a Product Manager can get is by replaying exactly what their users do when they use your product and FullStory allows me to do just that...." Peer review by Mike S, Senior Product Manager, Computer Software

"...Becomes very powerful as you work with your team and develop an understanding of the depth of information...." Peer review from Retail

"...The onboarding is also seamless, since you need to integrate a tiny bit of code...." Peer review by Shanu K

"...We use it for full funnel analysis and optimization...." Peer review from Financial Services

"...Switch to heap if you plan to have non-technical staff doing data analytics and pulling reports from your analytics software...." Peer review by Jasper K., CTO, Marketing and Advertising

"...In the support team it helps us see what the customer sees and help us give better support without having to go back and ask the customer more questions, and then ask to see screen shots...." Peer review by User

"...The new editor already has a meaningfully higher NPS score than the previous editor, and the team only expects this score to grow with continued help from FullStory, of course...." Peer review by Nathan Lippi, Product Manager for Growth and Insight, PandaDoc