Help Scout and HappyFox Help Desk, An In-Depth Comparison 2024

"...They want to build the best email support desk, period...." Peer review by Rocky Kev

"...This software is great, especially if implementing alongside HappyFox Help Desk...." Peer review by Brian K, Networking Ninja, Non-Profit Organization Management

"...The knowledge base looks pretty good once an article is posted...." Peer review by Taylor Hansen, Support Team Manager, Riskalyze

"...Also their knowledge base software enables the customer to find answers to common questions without having to contact us directly...." Peer review by Debbie Cohen-Abravanel, Consumer Goods

"...Saved Replies, Tagging, Workflows, and the ability to create a makeshift internal wiki of docs and procedures our customer care teams and internal support staff can use to help each other and stay on the same page...." Peer review by Industry Analyst / Tech Writer

"...This software has helped us keep tabs on our every day workflow by providing a ticketing system that allows us to keep track of a job from start to finish...." Peer review by Noah R., Information Technology and Services

"...It also allows me to know when a customer has viewed the emails I send. . ...." Peer review by Carmel G., Customer support representative, Education

"...HappyFox is a cloud-hosted customer relationship management platform that offers ticketing and help desk functions to companies across a range of verticals, including retail, energy, media and publishing, travel and leisure, education, computer and software, and others...." Peer review from Featured Customers

"...Great features, organization and help pages to easily keep track and follow up customer support requests...." Peer review by Verified Reviewer

"...We were able to raise customer satisfaction from less than 70% to greater than 95%, consistently over 2017...." Peer review by Administrator