Comparison Summary
This comparison report of Help Scout vs. ManageEngine ServiceDesk Plus is based on a specific set of business needs and context. The comparison uses 6104 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Help Scout and ManageEngine ServiceDesk Plus
Help Scout, ManageEngine ServiceDesk Plus, Freshservice, Kayako, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Help Scout covers Helpdesk Management, Engagement Management with E-Mail, Workflow Management, Knowledge Management with Chat, etc.
ManageEngine ServiceDesk Plus focuses on Helpdesk Management, Sales Document Management, Knowledge Management with E-Mail, Workflow Management, etc.
"The internal benchmarks of success we like to maintain are keeping our happiness score above 90 and our response time to under an hour. Help Scout makes it effortlessly easy to reference these metrics whenever we need them " - Chandler Perog
"We looked at couple of best help desk software like ServiceNow and Remedy Force and ultimately we were convinced to go with ServiceDesk Plus because it met the needs we had at a price point that was attractive. " - Tony Batalla
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Help Scout
Focus area
Help Scout is better than ManageEngine ServiceDesk Plus for
Software Failure Risk
ManageEngine ServiceDesk Plus
Focus area
ManageEngine ServiceDesk Plus is better than Help Scout for
Software Failure Risk
About
Help Scout | Simple Customer Service Software and Education
Service desk software to supercharge IT help desk
Age
1996
Financials
SERIES B
PRIVATE
Business Need
Total Processes
(we found evidences for)
71
43
Total Goals
(we found evidences for)
8
6
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Acquire customers
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Enhance customer relationships
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Improve internal communications
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Improve ROI
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Scale best practices
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Establish thought leadership
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Launch new products
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Improve consistency
- See 5 more
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Scale best practices
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Enhance customer relationships
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Improve internal communications
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Improve ROI
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Launch new products
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Improve consistency
- See 3 more
Top Channels
Channels Used
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e-mail
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phone calls
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mobile
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offline
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user generated content
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blogs
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support groups
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point of sale
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trade shows
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chat
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on premises
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video
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events
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website
- See 11 more
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e-mail
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phone calls
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mobile
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offline
-
user generated content
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blogs
-
support groups
-
point of sale
-
trade shows
-
chat
-
on premises
-
video
-
events
-
website
- See 11 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
