Help Scout vs. Mojo Helpdesk: Help Desk Solution Comparison 2025

Overview: Help Scout and Mojo Helpdesk as Help Desk Category solutions.

Help Scout and Mojo Helpdesk both deliver key help desk functionalities but cater to different user needs. Help Scout is well-suited for large enterprises with a focus on comprehensive customer management and analytics, while Mojo Helpdesk is tailored to smaller enterprises and educational institutions with an emphasis on ease of use and essential helpdesk functions. Both offer varied support options to cater to their respective user bases.

Help Scout: Help Scout's shared inbox, help center, and live chat software streamline customer communication management. Teams are equipped with essential tools for efficient service.

Mojo Helpdesk: Mojo Helpdesk leads in helpdesk software and ticketing systems for schools and organizations. It integrates seamlessly with Google G-Suite.

Help Scout and Mojo Helpdesk: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

Help Scout excels in helpdesk and workflow management along with engagement and communication management, offering a robust system for large user bases. read more →

Mojo Helpdesk focuses on straightforward helpdesk management and customer satisfaction measurement, suitable for smaller scale needs. read more →

Business Goals

Help Scout helps in acquiring and retaining customers while boosting internal communications, aligning with strategic growth for larger entities. read more →

Mojo Helpdesk emphasizes enhancing customer relationships and brand visibility, catering to institutions needing clarity and efficiency. read more →

Core Features

Help Scout's standout features include custom reports, robust analytics, and data management capabilities, tailored for enterprises needing detailed insights. read more →

Mojo Helpdesk offers ease of migration and integration, with custom reporting, serving businesses requiring essential helpdesk features efficiently. read more →

Vendor Support

Help Scout provides comprehensive support with 24/7 availability via phone, email, and chat, ideal for users needing round-the-clock assistance. read more →

Mojo Helpdesk primarily offers 24/7 support and basic channels, fitting smaller operations with simpler support needs. read more →

Segments and Industries

Help Scout targets large industries like computer software and media, making it optimal for enterprises requiring advanced helpdesk solutions. read more →

Mojo Helpdesk serves industries like education and government, appealing to sectors focused on fundamental helpdesk functionality. read more →

Operational Alignment

Help Scout integrates smoothly into large-scale operations, designed for extensive workflow environments and complex user bases. read more →

Mojo Helpdesk is tailored for smaller and educational operations, offering a straightforward setup that aligns with basic workflow needs. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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low

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Migration Risk

medium

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low

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IT and Other Capabilities

Low
Medium
High

Ease of migration

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Data

Data Import

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Data Export

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Support

Phone Support

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Email Support

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24/7 Support

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Chat Support

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Others

Custom Reports

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Analytics

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AI Powered

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Most deployed common Use Cases for Help Scout and Mojo Helpdesk

How does Help Scout and Mojo Helpdesk address your Helpdesk Management Challenges?

Help Scout and Mojo Helpdesk both provide helpdesk management tools. Both tools allow users to handle customer support tickets via email. Help Scout focuses on email support, while Mojo Helpdesk offers additional features like automated ticket responses, custom email templates, and time tracking. Help Scout excels in customer service support, while Mojo Helpdesk focuses on multi-language support and user-friendliness. Both systems have limitations, however, Mojo Helpdesk struggles with some features that are not user-friendly and without workarounds.

"...Helping customers with support tickets via email...." Peer review by Jeff Gipson

"...Perry's Ice Cream has been using Mojo Helpdesk to track our IT help desk tickets for the last 7 years...." Peer review by David Hodgson

What solutions does Help Scout and Mojo Helpdesk provide for Engagement Management?

Help Scout and Mojo Helpdesk both enable teams to track customer interactions and follow up on unanswered requests. Help Scout focuses on customer satisfaction and offers features like a Happiness Report to gauge customer sentiment. Mojo Helpdesk emphasizes meeting service level agreements (SLAs) and provides tools to monitor response times. Help Scout is limited by its inability to automatically export customer interaction data, whereas Mojo Helpdesk faces challenges in communicating effectively with customers through email.

"...Help Scout seamlessly integrates with services like Olark and Snap Engage so that every chat is automatically stored in the customer's profile...." Peer review

"...It s also easy to review the tickets and customer interactions and track tickets not responded within the stipulated time, so we can meet our SLAs...." Raksha Tech Case Study

What makes Help Scout and Mojo Helpdesk ideal for Workflow Management?

Help Scout and Mojo Helpdesk both offer workflow management capabilities. Help Scout's workflows are designed to automate tasks, using if/then logic and trigger actions based on specific conditions. Mojo Helpdesk provides workflow automation features, which include assigning tickets to the appropriate team member and managing workflow changes caused by reorganizations. While both tools allow for automated processes, Help Scout provides more detailed workflow customization options.

"...We're big on automation and building on top of our tools and have been very impressed both with the workflow capabilities as well as the API endpoints and integrations that are possible...." Peer review by Shaun V., Senior Manager, Success Engineer, Computer Software

"...We do not find any issue with overall workflow of the support system 5...." Peer review by Indrajit Jagtap

How can Help Scout and Mojo Helpdesk optimize your Knowledge Management Workflow?

Help Scout and Mojo Helpdesk both allow users to create knowledge bases. Help Scout's knowledge base feature is considered attractive and lightweight, while Mojo Helpdesk's knowledge base is described as needing improvement. Help Scout integrates with other tools, allowing for robust knowledge base content creation. Mojo Helpdesk emphasizes the importance of a knowledge base to reduce support requests.

"...Online Chat Knowledge-base help..." Peer review by Nehal P, Technical Support Executive (Customer Success Manager), Information Technology and Services